Whether you want to find the latest releases or get an old classic on your smart TV, Amazon Prime is able to afford users the ability to get just about anything they want with a simple search. If you have a smart TV and Amazon Prime isn’t working, what is the fix?
If Amazon Prime isn’t working on your smart TV, try to restart the TV, reset the TV, check to make sure that your TV is capable of supporting the app, update the app itself, reset your network, and disconnect any unused devices that are connected to that same network.
If you have a smart TV, you should be able to access a slew of different applications and features, regardless of the brand you are using. This means that you can tailor your TV experience by downloading various streaming applications that host the content you use the most, with one of those being Amazon Prime. With the click of a button, you should be able to access Amazon Prime on your smart TV, but if it is not working, a solution must be found.
Smart TV Amazon Prime Not Working
Smart TVs make watching TV more than just watching TV, but give users the opportunity to make their TV, streaming, and gaming experience as personal as they would like. This means you can add or delete a number of different applications to make sure you have what you want and don’t have what you don’t need. If you are a subscriber of Amazon Prime, this app should be easily accessed once properly downloaded and installed, but if it doesn’t work, what then?
If Amazon Prime isn’t working on your smart TV, try restarting your TV. You can either turn your TV off and back on, or unplug it directly from the power outlet and let it sit for 60 seconds before plugging it back in. This will restart and reset your TV and remedy any small issues.
Smart TV Amazon Prime Not Showing Up/Available/Found
Smart TVs have evolved over the years as far as capabilities go, which means that those smart TVs that are a bit more dated likely don’t have the same abilities as newer versions. This does not take away from their general performance, but it could mean that they are not equipped to download particular applications, such as Amazon Prime. If you have a smart TV and Amazon Prime isn’t showing up, is not available, or is not found, read below to find the cause.
If Amazon Prime isn’t showing up, is not available or cannot be found, it could be that your TV does not support the app. If you have an older smart TV, it may not be capable of downloading this application, which means you will have to use a second party device to access the app.
Amazon Prime Frozen/Keeps Freezing/Crashing On Smart TV
If you are able to download, install, and access Amazon Prime on your smart TV, you may be thinking that all is well when it comes to any problems you could have potentially encountered. Although this is for the most part true for most users, some Amazon Prime subscribers have found that once they are in the app, it is either frozen or continually freezes or crashes. If this is the problem you are experiencing, take a look below to see what might be the cause.
If Amazon Prime is frozen, keeps freezing, or keeps crashing on your smart TV, it could be that the app needs to be updated. This process will vary depending on the type of smart TV you are working with, but once updated, try going back into the app to see if the issue has been resolved.
Smart TV Amazon Prime Not Loading/Opening
Before opening Amazon Prime on your smart TV, there will be a brief moment where the app loads before you are able to access the home screen. This should only be a period of a few seconds, but if you notice that the app is stuck on the loading screen and will not open, a solution will have to be found in order to get things back into working order. If this is the problem you are experiencing, read below to see what you can do to get things working.
If Amazon Prime is not loading or opening and is stuck on the loading page, it could be that a slow network is the cause of the problem. To reset your network, unplug the router directly from the power outlet and allow it to sit for 60 seconds before plugging it back in and rebooting.
Amazon Prime Keeps Buffering On Smart TV
You might be able to open and get through the loading page of Amazon Prime, which means that you should then be able to move forward with finding a particular title and playing it. However, if you are in the middle of watching a title and it keeps buffering over and over, not only is your experience interrupted, but you are faced with a bigger problem of finding the source of the issue.
If Amazon Prime keeps buffering on your smart TV, you can try resetting your network (see previous section titled “Smart TV Amazon Prime Not Loading/Opening”). If this doesn’t work, disconnect all unused devices that are connected to that same network to strengthen the TVs signal.
Amazon Prime Lagging On Smart TV
If you are able to play the video from Amazon Prime without it buffering, have not experienced problems with the app opening and loading, and have been able to find and download the app without a problem, you may be surprised to find that when you are playing a particular title, the video or sound is lagged. If you are using Amazon Prime with your smart TV and the video or sound is lagging, read below to find what the most common fix includes.
If Amazon Prime is lagging on your smart TV, this could be caused by your internet connection, but could also be a sign that your TV needs to be updated with the most recent software. This process will vary depending on the TV you have, but once complete, see if the lagging has stopped.
Amazon Prime On Smart TV No Sound
The most primary use of Amazon Prime on a smart TV is to be able to watch the content you have selected, meaning that, at the very least, the video within this app should work properly. Even so, subscribers should also be able to hear the audio that comes with the video. If you are using Amazon Prime on your smart TV and there is no sound, take a look below to see what you can do to get the audio restored.
If Amazon Prime on your smart TV has no sound, first be sure that you have the TV turned up to a volume that is audible. Once you have confirmed this, try changing the audio settings to a setting that is not currently selected. Once changed, check to see if the sound has been restored.
If Amazon Prime has stopped working on your Smart TV, try resetting your network, updating your smart TV with the most recent software, confirm that the volume on your TV has been turned up to an audible level, and change the audio settings within the TV
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ReadyToDIY is the owner of this article. This post was published on November 9, 2021.