Candy are a quality provider of home appliances, and their dryers work really well. From time to time, dryers can have issues and various steps need to be taken to get them working again. In this article I will explain what to do when your Candy Dryer is not working.
As a general rule, first check that the wall outlet is providing power. This can be done by plugging something else into the same wall outlet that you know is working like a phone charger. If it is then, the child lock can be on, the door is not closed properly, or the drying time hasn’t been selected.
There can be more specific issues, for example, the lights on the screen are blinking but you’re not sure why. Below, I will explain how to perform each of these troubleshooting steps in step by step detail, as well as, how to fix more specific issues with your Candy Dryer.
Candy Dryer Not Working (How To Fix/Reset)
Getting a Candy dryer to start is a matter of programming the time, and/or dry cycle, and then pressing the start button. However, if it’s not starting at all it can be a bit confusing why it’s happening. Here’s the reasons why this happens, and how to fix a Candy dryer that isn’t working.
Overall, begin by checking that it’s plugged in at the wall outlet. Then check that the wall outlet is supplying power by testing it with another appliance or device. Otherwise, the door can not be closed, the dry time hasn’t been set, the lock is on.
If the lock is enabled, most Candy dryers will say ‘Loc’ on the LCD display. It’s enabled and disabled by holding down two buttons. This does vary by model, and it can be necessary to refer to your owners manual.
But, if you take a look at the buttons, two of them commonly have a lock icon, with lines indicating which two buttons they are. Press and hold these until it beeps, and it says ‘Unlocked’.
Candy Dryer Not Starting (Reason/How To Fix)
To start your Candy Dryer you select the drying time, or drying cycle then press the start button. When you press the start button there can be a few issues that will cause it not to start. Here’s what they are and how to get it to start.
Overall, the door is not closed all the way, the child lock is enabled, the dry time hasn’t been set, it’s not plugged in or the wall outlet isn’t supplying power. First open and close the door, and then clear the current cycle by holding down the start button for 5 seconds, then do the following.
Try to set the dry time again, and press start. Many Candy dryers have a turn knob. You rotate it to select how long you want it to run.
Then press start. If nothing happens when you press start, see if any of the lights are flashing. The lights can indicate the filter needs to be cleared or the water container is full.
If no lights are flashing and it’s still not starting, refer to your owner’s manual to make sure you’re starting your Candy Dryer correctly. You can find an online version on this page of the official Candy website.
Candy Dryer Not Spinning (Reason/How To Fix)
In normal operation the drum on the inside of a Candy dryer will rotate non-stop, it allows the hot air to blow evenly over the laundry in it. There can be a problem with your Candy Dryer where it won’t start, or it starts and blows hot air but the drum doesn’t spin. This is what you should do when you have this issue.
As a general rule, the belt is faulty and needs to be replaced. But, the cycle can also be set incorrectly. Some spin cycles will pause multiple times during the cycle. First, clear the current cycle by holding down the start button for 5 seconds. Then do the steps below.
Many Candy dryers have a bunch of different options that get a bit confusing. It’s more than likely you’ve set it onto a cycle where it won’t start spinning for some time. For this reason, it’s best to refer to your owners manual to see that you’re setting the cycle correctly.
This article and its contents are owned by Ready To DIY and was first published on 07/11/2022.
If you’re setting it correctly and it still won’t spin, get in touch with Candy support, as it’s likely there is a mechanical issue that needs repairing. The other issues it can be are the filter is full, the air exit hose is kinked, or the water container is full. These will generally show a flashing light on the display, or display and error code.
Candy Dryer Not Heating (Reason/How To Fix)
The temperature for a Candy dryer can vary based on what type of drying cycle it is on. But, if you find that it’s not getting hot at all after a few minutes, then there’s an issue. Here’s what to do when your Candy dryer is not heating.
In general, the incorrect cycle can be set, the dryer is overloaded, the air filter is full, or the exit air vent is kinked or blocked. Start by clearing the existing cycle by holding down the start button for 5 seconds. After that do the steps below.
Select a standard cycle like the ‘closet dry’ cycle. Then press start and see if it heats up again. If it’s still not heating up, then check the air filter is not full of lint, and clear it if necessary.
Then check that the exit hose doesn’t have a kink in it. There is also a preferred way that the hose should be so that it blows air out effectively.
Refer to your owners manual to make sure it’s oriented correctly, there are also a range of troubleshooting steps explained at the end of the Candy owners manuals that you should do. You can find the owners manual for your specific model on the official Candy website.
Candy Dryer Not Drying Clothes (Reason/How To Fix)
After a good amount of drying time like 30 minutes or more, wet clothes in a Candy dryer will be considerably drier. If clothes you put in your Candy dryer aren’t drying at all, then it indicates a few issues. Here’s what to do if your Candy dryer isn’t drying.
As a general rule, the dryer is overloaded, the clothes were too wet when put into the dryer, the filter is full of lint and needs to be cleared, or the exit hose is kinked or blocked. Begin by making sure the clothes have been spun dry in a washing machine. Then do the following steps.
Inspect the air filter to see if it’s full of lint, then clear it if required. After that, make sure the exit hose is not kinked. If it is, the damp air will continue to circulate in the dryer and clothes will take MUCH longer to dry.
Also, test out your dryer by only putting a few items in it, such as a t-shirt and a few socks. If these don’t dry at all either there’s an issue with the heater in your drier or your Candy dryer is set too cool.
Set it to a standard cycle, like ‘closet dry’. If required, refer to your owners manual to make sure you’re putting it on the right setting.
This article and its contents are owned by Ready To DIY and was first published on 07/11/2022.
Candy Dryer Keeps Beeping (Reason/How To Fix)
A Candy dryer will beep to indicate an issue. There are a range of reasons why it will beep. Here’s what they are and what to do.
Overall, the door is not closed, the air filter is full of lint, the dryer is overloaded with too many clothes, the water container is full, or the clothes are too wet which makes them too heavy. Begin by opening and/or closing the door. Then do the troubleshooting steps below.
Take a look at the digital display to see if any lights are blinking. For example, if the air filter needs to be cleared the filter light will be flashing. On many Candy dryer models the light has a label below it, such as ‘water container’, or filter light.
This will tell you what to do. In other cases, you may get an error code on the LCD display. The cycle you’ve selected may have been input incorrectly.
In some cases the combination is not compatible. Clear the current cycle by holding down the start button for 5 seconds. Then try setting the cycle again.
It can be helpful to refer to your owners manual to make sure you’re setting the cycle correctly. If you’ve tried all of the steps above, get in contact with Candy support.
Candy Dryer Keeps Stopping (Reason/How To Fix)
A Candy dryer will continue to dry non-stop for quite some time. During a normal dry cycle, it can pause to let itself cool. But, if it’s stopping more than normal, or quite frequently, then here’s what causes it and how to fix it.
As a general rule, this is because of the drying cycle it is set on. Certain drying cycles will stop part way through a few times. Cancel the existing dry cycle by holding down the start button for 5 seconds. Then set the dry cycle again. If it still keeps stopping, do the following steps.
Check for any blinking lights on the control panel. There are various lights that indicate you need to do something. For example, the ‘filter’ light will flash to tell you that the air filter needs to be cleared.
If there are no flashing lights, refer to your owners manual. You can also find an online copy of your owners manual on the official Candy website. It will provide details and how the different dry cycles work, and whether your Candy dryer stopping is part of the normal operation.
Candy Dryer Keeps Overheating / Tripping (Reason/How To Fix)
Typically, a Candy dryer will work without any issues for longer periods of time. The way the dryer is used, or an issue can develop that causes it to overheat and/or click off. When you’re having this issue, this is what you do.
In general, the air filter is full and needs to be cleared, the air exit hose is blocked or has a kink in it, or the dryer is overloaded with too many clothes or clothes that are too wet. First, pull out the air filter and clear it if required. If it’s still overheating do the steps below.
Inspect the hose to make sure it hasn’t accidentally been bent in a way that the hot air can’t pass through it. The way the air hose is set up can also make it more difficult for the hot air to be pushed out. There are guidelines for how the air hose should be positioned in the owner’s manual of most Candy dryers.
Make sure you’re only putting clothes in it that have been through a spin cycle in a washing machine. Otherwise, there can be an issue with one of the components on your Candy dryer. Contact Candy support if none of the steps above work.
Candy Dryer Not Collecting Water
There is a water container on Candy dryers that gets full and needs to be emptied from time to time. When you pull it out every now and then you will notice there is at least some water in it, unless it has been emptied very recently. If no water is collecting in the water container on your Candy dryer here’s what you should do.
Generally, the water container won’t fill during the first few drying cycles on a brand new Candy drier. Otherwise, your Candy dryer has been fitted with a discharge kit. It drains the water automatically and water won’t collect in the water container.
Copyright protected content owner: ReadyToDIY.com and was initially posted on July 11, 2022.
Candy dryers have a water reservoir inside. On brand new Candy dryers this reservoir fills first, and then the water container begins to fill up after the first few drying cycles. But, if it never fills up the person that installed it used a discharge kit that removes the water automatically.
It’s worthwhile checking there isn’t a leak where water is pooling underneath your dryer. This can occur if there is an issue with the pipes and mechanisms involved in filling the water container.
Candy Dryer Flashing Lights
The control panel on a Candy dryer can be quite complicated or your model can have a simpler layout with fewer buttons. There are various lights that flash to indicate what your Candy dryer is doing. Here’s what they mean, and if you need to do anything.
Generally, flashing lights mean the remote control is disabled, your Candy dryer can’t connect to the WiFi network, it hasn’t been associated with the Candy app, the filter needs to be cleaned, or the water tank is full. Below, is how to tell what it means based on how the light is flashing.
Many Candy dryer models have text underneath each of the lights. For example, it can be labeled ‘filter’. If the filter light is flashing it means that the filter is full of lint and needs to be cleared.
It can also be because the door is not closed. In virtually all cases it’s best to refer to your owner’s manual. A downloadable version of each of the different Candy dryer models is available on the Candy website.
If randomly lights are flashing without any rhyme or reason then do a soft restart of your Candy dryer by unplugging it at the wall, and then plug it back in. This can reset the internal computer which may have had a glitch. Otherwise, contact Candy support.
This article and its contents are owned by Ready To DIY and was first published on 07/11/2022.
Where Is the Reset Button on a Candy Dryer
Appliances and devices that aren’t working correctly or at all can often be fixed by doing a reset. Virtually all Candy dryers don’t have a reset button on the control panel. So, here’s where the reset button is on a Candy dryer.
In general, the reset button is located behind the metal panel on the back of your Candy Dryer. There’s a button on the right hand side that is easy to find. You simply press it in, and it will reset your Candy dryer. But, disconnect it from the wall outlet before doing so.
Copyright article owner is ReadyToDiy.com for this article. This post was first published on July 11, 2022.
In the official owners manual of Candy dryers the reset button is not mentioned. Therefore, this is somewhat of a ‘hack’. And you should exercise extreme caution when using it.
The back panel has exposed wires. Before doing a reset, I thoroughly recommend contacting Candy support for safety.
How To Factory Reset Candy Dryer
When there’s an issue with a Candy dryer it’s best to cancel the current cycle by holding down the start button for 5 seconds. In other cases, a factory reset can be a good idea. Here’s instructions for how to do a factory reset on a Candy dryer.
In general, press the reset button that is located behind the metal panel on the back of your Candy Dryer. The panel unclips to reveal some wires. On the right hand side, is a button that you press in to restart it. But, always disconnect it from the wall outlet before doing so.
The owner’s manual for Candy dryers does not state that a reset can be done. However, it has been found that this is how a factory reset is performed. In my opinion, contact Candy support before doing a factory reset. The button can also not be there on some models.
ReadyToDIY is the owner of this article. This post was published on July 11, 2022.
In general, check that the wall outlet is supplying power. Do so by plugging in another device into the same wall outlet. After that clear the current cycle by holding down the start button for 5 seconds, then set the dry cycle again. Then, check that the door is closed, and do the steps below.