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Samsung Fridge Keeps/Not Making/Dispensing Ice

Samsung Fridge Keeps/Not Making/Dispensing Ice

Samsung has a wide range of home appliances, including a number of differing refrigerator models. Many of these models have built-in ice makers and, unfortunately, they can sometimes malfunction. 

If your Samsung ice maker is making too much ice, you should check the ice level reader for damage. In the event ice keeps being dispensed, a reset can stop this. If no ice is being made, you may need to check and replace the water inlet valve. For a nonfunctioning dispenser, you may need to replace the motor unit inside the door. 

In this article, we will look at the common causes behind your ice maker problems and what you can do at home to fix them. However, in some cases, calling a repairman is advised before taking apart and potentially damaging your fridge. 

Samsung Fridge Keeps Making Ice

Samsung Fridge Keeps Making Ice

There are a couple of ways that your fridge keeps track of the ice it makes. In some models, there is an optical sensor that will register when the ice reaches a certain level. The second method is the use of a mechanical arm that is pushed up as the ice reaches it. Both of these are designed to stop the production of ice once it reaches a specific height.

If your ice maker keeps producing ice, even when the bucket is full, it is likely an issue with the sensor or mechanical arm. However, another reason could be that the ice bucket has been removed and replaced incorrectly. 

What You Can Do

Always begin by turning off your fridge before performing any diagnostic tests. Once it is safe, check your ice maker to determine how the ice is measured.

  • If you have a shut-off arm, manually push it up until it becomes locked in place. Once the arm is locked, you can turn the power back on. If the ice maker continues to produce, the issue is not with the lever. 
  • If you have an optical sensor, you will need to check the current using a multimeter. Start by unplugging the fridge and unscrewing the compartment. Carefully remove the switch and check its connection. If you get no readings, the switch is broken and will need to be replaced.

In the video below, you can see how to remove and replace a faulty sensor in your freezer:

If you have checked these and found no issues, you should call a professional for further service. It may be that the whole ice maker has a fault and needs to be replaced.

Samsung Fridge Keeps Dispensing Ice

Samsung Fridge Keeps Dispensing Ice

If you are finding that your fridge is continually dispensing ice, the problem is usually as simple as a faulty button. In order to dispense ice, your fridge will either have a lever that you will push or a button on the display. 

Damage to the lever or residue build-up under the button can cause it to become lodged in the lock position. 

What You Can Do

Most ice makers have an on/off switch located on the unit. Start by turning the ice maker off, if you have that option. If there is no on/off switch, there should be a reset option.

The video below demonstrates how to reset an ice maker in a Samsung fridge with french doors:

Some other options include:

  • Turn the water supply off. By shutting off the water, the fridge will no longer be able to make ice.
  • Reset the whole fridge. With a digital display, it may be a simple bug in the program. Shutting the power off and turning it back on should reset the whole fridge and might fix the issue. 
  • Check the dispenser control board. There is an electrical board in the door that connects the buttons and levels to the ice maker. If possible, remove the board and test that it is in working order with a multimeter. 

For some newer models, it is not possible to access modular components. This means that you would need to dismantle the whole unit. It is recommended to leave this to a professional. 

Samsung Fridge Not Making Ice

Samsung Fridge Not Making Ice

There are a few reasons as to why your fridge is not making ice:

  1. Your freezer temperature is too high
  2. Broken or damaged water inlet valve
  3. A damaged component in the ice maker
  4. Low water pressure
  5. Problem with the door switch
  6. Ice level control board not functioning
  7. Broken or damaged ice level reading

Most of these can be checked and fixed easily. However, with certain models, accessing components becomes difficult and is best left to professionals. 

What You Can Do

Start by checking the temperature in your freezer and that the door is closing properly. If your freezer is too warm, the ice will not form completely, and if the door is being blocked in some way, the ice maker will not engage.

In the same way that a damaged control board or ice level reader can cause too much ice, it can also prevent ice from being made. Follow the steps above to check that these are in working order. 

For modular units, you may be able to remove the ice maker and assess for damage. However, in many cases, the unit is built-in and better accessed by a repairman. 

Checking the Water Inlet Valve

This valve is responsible for providing your fridge with water. If this is damaged or malfunctioning, you will likely not see any ice or water being dispensed. This valve can be affected by low water pressure, also. You can check this with a pressure gauge. If the number is below 20 PSI (pound per square inch), the valve will not work as intended. 

The valve is electronically controlled to supply water at the right time. If this component is accessible, you can remove and test with a multimeter for a continuous circuit. If the readings are bad, the valve will need to be replaced. 

The video below shows how to test the water inlet valve on your refrigerator:

Samsung Fridge Not Dispensing Ice

Samsung Fridge Not Dispensing Ice

In the event that your fridge is making but not dispensing ice, it could be that there is a blockage in the system or a problem with the ejector gear or ejector motor. Before you start to look for any issues, make sure that you have the ice maker set up correctly.

If there appear to be no blockages, the issue may be electronic. From a broken dispenser switch to a problem with the control board, it is possible to test these at home once the unit is powered off and safe to work with. However, for internal issues, a repairman would be more qualified to service the parts and find any issues. 

What You Can Do

Start by checking that your ice maker is switched on. There may be a button on the unit, or in some models, there is a digital display button that can turn the ice dispenser on and off. Additionally, you should remove the bucket and check the passage for any blockages that could be preventing ice from being dispensed. 

Check the Dispensing Gear and Motor

The ejector gear controls when the ice gets released and is usually made up of a couple of parts. If you can access this, you should be able to test the gears to see if they are working smoothly or if they are stuck or damaged. 

The ejector motor controls the ice as it releases and is accessible in the same way the gears are. However, in this case, you would need to use a multimeter to check for continuity. You are looking for a complete circuit. If you receive an infinite display, the motor will need to be replaced. 

If you can easily access the gears and motor and can see the damage, you can replace them by ordering parts. However, for some models, it is not possible to access these parts alone and the whole unit will need to be replaced which will need to be done by a repairman.  

Final Thoughts

Many of your ice maker issues are straightforward fixes that can be done without calling a professional. Simple checks of sensors and buttons can safely be done at home to fix minor problems. 

For some issues though, you may need to take apart the components and check that they are in working order. If you are not confident in your abilities, it is always better to call a repairman to ensure the job is done right. 

Similarly, some of the components may be hard to get to without taking apart the whole unit. This should always be done by a professional. 

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