Long gone are the days of having to carry around checks, cash, and even wallets. Due to the new era of payment methods, Samsung has rolled out Samsung Pay which works as a mobile wallet for all of your credit, debit, and gift cards, but what do you do if it stops working?
If Samsung Pay isn’t working, first, try restarting your device. After trying this, disable the pop of feature of Samsung Pay, try rescanning a card a second time to see if the payment will go through, and delete and add back your fingerprints through ‘Biometrics & Security’ on your device.
With our work, contacts, notes, calendars, documents, and social platforms on smartphones, it only makes sense that people would be able to safely upload their various payment methods to their phone as well through the use of a digital wallet. With Samsung Pay, Samsung owners are able to use their cards without ever having to take them from their wallet, but when this feature suddenly stops working, resolutions are needed, which can be found right below.
Samsung Pay Not Working
Samsung Pay is the quick and secure way to keep all your payment methods right on your device so that you never have to reach for your wallet again. This makes paying for things online easy and efficient as your information has been stored right on your phone and can be accessed wherever, whenever. However, if you go to use Samsung pay and you notice that the feature is not working as it should, take a look below to see what you can do to fix it.
If Samsung Pay is not working, one of the most common fixes is to simply restart your phone. To do this, hold down the power button with the volume down button and wait until you are given the option to shut down your device. Then, choose to power off and then turn the device back on.
Once you have your Samsung phone back on, allow it a few moments to completely reboot. After it seems to be running smoothly, try once more to enter into Samsung Pay and attempt to make the same purchase you were previously trying to complete. A restart is one of the quickest ways to get rid of any minor bugs or glitches that exist either within the phone or within an app that you are using, and this should be the fix for any small problems with Samsung Pay.
Samsung Pay Keeps Popping Up
General fixes such as the one listed above can be a quick and easy way to remedy small problems that you are having with Samsung Pay and should really be the first try for an array of different issues. However, if you have turned off your phone and restarted it, but are still experiencing problems with Samsung Pay, other troubleshooting methods are in order. If you are not using Samsung Pay and the feature keeps popping up, read on to see how to stop it.
If Samsung Pay keeps popping up, try disabling the pop-up feature. To do this, go into the app and click on the three-lined icon in the corner of the screen. You will then choose ‘Settings’ > ‘Use Favorite Cards’ where you can choose when and where the cards appear on the screen of your device.
If you would like to prevent the feature from popping up at all on your screen, you can completely disable Samsung Pay. When you do this, you are still able to use Samsung Pay at the moments when you need it, but the option to access this feature will never pop up without your own prompting. Therefore, either toggle off the options that fit your most often used screens, or completely disable the feature so that it is only ever open when in use.
Samsung Pay Card Read Error
To use Samsung Pay as your mobile wallet, you not only have the ability to pay through a variety of cards online with your phone, but you can even use those cards in-person with terminals that accept this type of payment. For example, if you are in a store and they have a card terminal that accepts Samsung Pay, you simply scan the card on your phone and are on your way. However, if there is a card read error with Samsung Pay, what might be the issue?
If Samsung pay is indicating a card read error, attempt to scan the card once more to see if a secondary scan will cause it to be read properly. If this does not work, try a different card network that you have loaded into your mobile wallet to see if that individual card is the cause of the error.
Samsung Pay Fingerprint Verification Not Working
Another convenient and secure advancement in technology is fingerprint recognition. When you have a device that supports this feature, you are able to log into the device and use various features without having to input any passwords, as your fingerprint is the key to unlocking different areas. Samsung Pay also offers this feature, but when you go to unlock the app with your fingerprint and it doesn’t work, what could be the reason for the error?
If Samsung Fingerprint Verification isn’t working, try deleting your fingerprints and adding them back to your device. To do this, go to ‘Settings’ > ‘Biometrics & Security’ > ‘Fingerprints.’ Once you are there, delete your fingerprints and then add them back to see if the feature works.
Samsung Pay Is Not Supported On This Device
If you have a smartphone and are looking for a way to add a mobile wallet to your device, you may be inclined to work with Samsung Pay. After all, this is a great way of keeping all your payment methods in a secure and safe spot that you always have on you. However, if you go to download and use Samsung Pay, but are given the message that Samsung Pay is not supported on the device you are using, you might be wondering what could be the cause?
If you are getting an error message that reads,“Samsung Pay is not supported on this device,” the most common reason is that you are in an area or country that does not support the feature. Check to see that your location works with this feature which will confirm or deny support.
Samsung Pay Failed to Connect to Server
Just like any other app or online service on your device, Samsung Pay requires a strong and consistent network connection in order to function. Whether you are using Wifi or are using Data, there must be enough signal to be able to process the action you are attempting to make, and when this is not present, you may find yourself getting a message that says the feature failed to connect to a server. If this is your problem, continue reading below.
If your Samsung Pay failed to connect to the server, be sure that you have a stable network to work with. You can either connect to a reliable Wifi network or use Data, but to be sure that the connection is strong enough, test it by loading a web browser to see if it responds.
Samsung Pay Stuck On Verification
When entering into Samsung Pay, you will be prompted to verify your login by either entering a pin number or using your fingerprint for identification. After this is done, you should be able to go straight into the app so that you can use your mobile wallet as you please. If you are on the verification page, but your device gets stuck in this area and will not allow you to advance into the app, there are a few things you can do to get the app working again.
If Samsung pay is stuck on verification, try uninstalling and reinstalling the app. To do this, press and hold the Samsung Pay icon on your home screen until you are able to see the Menu. From the menu, select ‘Uninstall’ then go to your apps, find Samsung Pay, and reinstall it.
If you don’t want to uninstall and reinstall the app, you can always try to reset the app. To do this, open up the application and then click ‘Menu’ > ‘Settings’ > ‘Reset App’ > choose the reasons you want to reset > then select ‘Reset.’ Once the app has been reset, try to enter back in and see if you are able to get past the verification segment.
Samsung Pay Update Failed
Just as with any other app on your device, there are going to be times when updates roll out to either improve the quality of the app, fix bugs that users are experiencing, or offer new features that weren’t present before. There are times when you will get a notification that an update is available, or you will discover that one is ready to install through your own search, but if you complete the installation and are met with a notification that the update failed, what went wrong?
If the Samsung Pay update failed on your device, it could be that the issue can be resolved by simply turning the device off and back on. By doing this, you are able to reboot the device and get rid of any bugs that might be stopping the update with Samsung Pay to complete and install.
Samsung Pay Notification Won’t Go Away
When you are using your smart device with Samsung Pay, the app has the ability to suggest the option to use the feature when you find yourself in a position to purchase something. When this happens, a notification is given to which you can either click on or close out of. If you see a Samsung Pay notification on your screen but are not able to make it go away, what is the cause of this irritating issue and what can be done to make the notification disappear.
If a Samsung Pay notification won’t go away, turn off your device to get rid of the initial notification. Once you have turned your device back on, disable the pop-up feature. To do this, revisit the previous section titled “Samsung Pay Keeps Popping Up” for the exact steps.
Samsung Pay Payment Error
For the most part, users of Samsung Pay find themselves having very little problem with the feature and use it as often as they would a physical form of payment. However, there are times when technology is bound to fail and Samsung Pay is not an exception. If you are using Samsung Pay for either an online purchase or a purchase in-person and there is a payment error, read below to see what you can do to work things out quickly and effectively.
If there is a Samsung Pay payment error when you are using the feature, try completing the translation for a second time, use another card within your mobile wallet, turn off your phone and turn it back on, and try resetting the app if all of the previous methods prove to not resolve the issue.
If Samsung Pay isn’t working, be sure you are in a location that supports this feature, confirm that your device is connected to a reliable network, uninstall and reinstall the app, turn the device off and back on, disable the pop-up feature, or reset the app.