A Samsung robot vacuum is very convenient and will typically work a majority of the time without any issues. However, like all electronic devices from time to time it can run into issues or not work at all. In this article I will explain how to fix a Samsung robot vacuum that isn’t working.
As a general rule, it has run out of charge, it has been picked up and put back down, it was put in spot clean mode and finished, it is in manual mode, or it needs to be reset. It also won’t charge if the charging ports need to be cleaned, or the dock is not level.
There are a range of common issues that can cause a Samsung robot vacuum not to work, and for each issue there is a specific fix. Below, I will cover each of these so you can get your Samsung robot vacuum working again.
Samsung Robot Vacuum Not Working (How To Fix/Reset)
A Samsung robot vacuum can keep stopping, or stop all of sudden and not restart. There are a few reasons why this happens, and it’s a matter of trying each of the troubleshooting steps below to identify and fix your Samsung robot vacuum when it’s not working.
Overall, it’s in manual mode and needs to be set to auto clean, or it was in spot clean mode and has finished. In other cases, the battery is empty and it couldn’t charge for a range of reasons explained below. Typically resetting it, and identifying what caused the issue will get it working again.
Otherwise, if you try each of the different troubleshooting steps below and it’s still not working properly you should contact Samsung support. Some Samsung robot vacuums have a remote control and/or can be given commands with your voice. Start by picking it up and turning it over. Then press the emergency switch so that it’s in the off position.
Wait about 10 seconds then turn it into the on position. Place it back on the ground and press the ‘start’ button on it, it has the ‘play/pause’ icon like a music player. Or, press the start button on your remote, or say ‘start’ to put it into auto clean mode.
If you pick up your Samsung robot vacuum it will not start again. You need to manually select what you want it to do using the buttons on the front.
Or, by pressing the buttons on the remote. Also after you set it to do a spot clean, or were using it in manual clean mode, it needs to be set back to auto-clean mode for it to begin auto-cleaning your home again.
Samsung Robot Vacuum Not Charging
A Samsung robotic vacuum is programmed so that when the battery gets low it will go to the docking station, charge, and then finish where it stopped. However, there can be a range of issues where it won’t dock itself, or it will stop dead because the battery is flat. Here’s what causes this to happen and how to stop it from happening.
Overall, the charging pins on your Samsung robot vacuum or the docking station need to be cleaned, the docking station is not level, there is something blocking it’s path to the docking station, or it needs to be reset.
There are a range of ways it will move to indicate what the issue is according to Samsung. It can drive up to the docking station plug in, and then exit the docking station within a few seconds. It will then do this over and over again. This indicates that the charging pins on your Samsung robot vacuum or on the docking station aren’t clean.
Or, the docking station is not perfectly level. Inspect the docking station to make sure it’s perfectly flat. And there isn’t something small under the base which gives it a slight tilt.
Then inspect the charging pins on the docking station and your Samsung robot and clean them where required. If it’s still doing the same thing, restart it. How to do so is explained at the very end of this article. After that, if it’s still doing it, contact Samsung support.
No power to the docking station from the wall outlet
If it drives up to the docking station, plugs itself in, then quickly exits the docking station again and drives away, it means that the docking station is not plugged into the wall outlet. Or, the wall outlet is not supplying power. Double check it’s plugged into the wall.
And test the wall outlet using something else to make sure it’s getting power. If the wall outlet isn’t supplying power this is the issue.
The fuse at the switchboard for your home can have blown. Or, the wall outlet is faulty.
It runs out of battery in the middle of cleaning
When the battery is empty it will not be able to go to the docking station itself. This can occur because of one of the issues above. But, it can also be because its path to the docking station is blocked.
For example, if someone accidentally left something like a pair of shoes, or a childs toy close enough to the docking station that your Samsung robot vacuum can’t physically get there. When this happens the LCD display will say ‘LO’. If this happens you need to manually place it on the docking station to charge it.
Samsung Robot Vacuum No Suction
A Samsung robot vacuum has 3 suction settings: high, medium, and quiet mode. But, like all vacuums they can sometimes have a suction issue for a number of reasons and won’t provide enough suction, or don’t have any suction at all. Below, is how to fix a Samsung robot vacuum that has no suction.
As a general rule, start by inspecting the bin to see if it’s full, and inspect the filter. If the bin is full or the filter is full of dust it will have very poor suction or no suction at all. Refer to the owners manual for your specific Samsung robotic vacuum for how to empty and clean them.
After clearing the filter and emptying the onboard bin, if the suction is still bad or doesn’t work then restart your Samsung robot vacuum. There is an emergency switch on the underside of your Samsung vacuum. Turn this to the off position, and then turn it back into the on position.
The suction can also be adjusted from low to medium to high. On many Samsung robot vacuums these are called different modes such as turbo mode, normal mode, and quiet mode. Quiet mode and normal mode have significantly less suction than turbo mode.
These can have dedicated buttons on the remote or on your Samsung robot vacuum. There can be an icon of a fan with a lot of propellers for turbo mode, a few propellers for normal mode, and even less propellers for quiet mode. Turn it up to turbo and see if it’s not providing enough suction.
Samsung Robot Vacuum Won’t Turn On
To turn on a Samsung robot vacuum you can either press the start/pause button on the unit, or on the remote control. There can be a problem with your Samsung robot vacuum where nothing happens when you turn it on. Here’s what to do if your Samsung robot vacuum won’t turn on.
In general, manually place it on the docking station by picking it up and placing it on it. The LCD display will show that the battery is charging and how much battery it has. If nothing is showing on the LCD display, restart it, and if it still won’t turn on contact Samsung support.
It’s possible that it could not recharge itself because of an issue with the charging dock. But, if you manually place it on the charging dock it will recharge and begin working again. If this happens you should refer to the section titled ‘Samsung robot vacuum not charging’ and the battery is empty.
It explains reasons why a Samsung robot vacuum won’t charge when it drives up and plugs into the docking station. To restart it flip it over and turn the emergency power switch into the on position, and then to the off position.
If this doesn’t get it to start charging or it still won’t turn on, there is a fault with one of the electronic components. Contact Samsung support to have it repaired or replaced.
Samsung Robot Vacuum Not Connecting to WiFi
Samsung Robot vacuums can connect to the WiFi to provide important info to the SmartThings app on your smartphone so that you can see what it’s doing, and what it has cleaned recently. But, there can be an issue where it won’t connect to the Wi-Fi so this is how to troubleshoot this issue.
As a general rule, start by turning your WiFi modem on and off again. If it still won’t connect to the WiFi then restart it by turning it over and flicking the emergency power switch into the off and on again. When it still wont connect, remove it in the SmartThings app.
It’s common for Wi-Fi modems to have a minor glitch that won’t allow devices to connect to it. Restarting the Wi-Fi modem works most of the time to fix this. If your Samsung robot vacuum has previously connected to the WiFi and is showing in the SmartThings app, then remove it as a device, and then re-add it again.
Provided, other devices in your home such as a smartphone or computer can connect to the same WiFi connection then it’s likely an issue with the robot vacuum, and you should contact Samsung support. But, it’s also worth checking with your internet provider, as in some cases there can be minor settings on the router that are stopping a device like a robot vacuum from connecting.
Samsung Robot Vacuum Not Returning Home
A Samsung robot vacuum will auto clean an area until the battery is drained to a certain percentage then it will return home to recharge itself. It can also be told to go home using the remote or using voice commands. If it won’t return home, here’s what you should do.
The reasons are there is something blocking the path in close proximity to the charging station, the charging station isn’t getting power from the wall outlet, it isn’t set to auto-clean, and has just been used manually, or has completed a spot clean cycle. Also, check if the LCD has an error code.
To start with, inspect the area around the charging station also called a docking station to make sure something has been left accidentally in the way. Then check that the docking station is getting power, but placing your Samsung robot vacuum on it manually. If it is, the LCD will have a battery indicator that is flashing to let you know that it’s charging.
Copyright protected content owner: ReadyToDIY.com and was initially posted on August 25, 2022.
When it goes to charge itself automatically and the docking station has no power from the wall outlet it will plug itself then unplug itself and continue cleaning. Also, try pressing the auto-clean button on your remote, or on your Samsung robot vacuum. This is the button that has a play/pause icon similar to the controls on a music player.
If it was put into manual mode, or did a spot clean, it needs to manually be put back into auto-clean mode using that button. In addition, if it was picked up and put back down again it needs to manually be put into auto-clean mode.
After that, if it’s still not going to the docking station, and there is no error code on the LCD screen, contact Samsung support. If there is an error code, refer to this page on the official Samsung website.
Samsung Robot Vacuum Keeps Stopping
During normal operation a Samsung robot vacuum should clean a room non-stop and only stop to adjust itself in relation to an obstacle like a desk or a TV stand. If it keeps stopping and needs to be started again using the remote or the start button on the robot vacuum, this is how to fix this issue.
As a general rule, restart it by turning the emergency switch on the bottom to the on position, then into the off position and see if it keeps happening. Then check the event log in the Samsung SmartThings app, which will say what happened. Otherwise, contact Samsung support.
It’s important to note that if you pick up the robot vacuum it will stop the existing auto clean cycle and you will need to press the start button on the remote or on the device. The event log on the Samsung SmartThings app keeps a record of all the events that happened with your Samsung robot vacuum. So, if you’re currently not using it, you should set it up for your Samsung robot vacuum because it will tell you why it’s happening.
Samsung Robot Vacuum Keeps Beeping
A Samsung robot vacuum will beep to tell you that there’s an issue, and there is something that needs your attention. Here’s how to troubleshoot a Samsung robot vacuum that keeps beeping.
Overall, first check that there is no error code showing on the LCD display. If there is, then see what the error code means on the official Samsung website. If not, pick it up and place it on the docking station manually to see if it has a charge and will charge. Then do the following.
If it is charging see if it begins operating normally again after it has finished charging. Restart it using the emergency power switch on the underside of your Samsung vacuum.
You can also check the event log in the Samsung SmartThings app to see what happened, and likely it will tell you why it’s beeping. When it continues to beep, contact Samsung support.
Copyright article owner is ReadyToDiy.com for this article. This post was first published on August 25, 2022.
How To Reset Samsung Robot Vacuum
Resetting a Samsung robot vacuum is a good way to fix many issues that can happen with it, and should be one of the first things you do when you have an issue with your Samsung robot vacuum. Here are step by step instructions for how to reset a Samsung robot vacuum.
There is a reset button on the underside of a Samsung robot vacuum. It’s called the emergency power switch. It’s a large button similar in size to a light switch. You turn into the on position, and then turn it to the off position to reset it.
It can also be removed from the SmartThings app and then re added again. This will clear any existing settings and the event log for it in the SmartThings app.
Overall, it couldn’t get to the docking station or recharge itself for a number of reasons, and ran out of battery. But, it can also be because it was picked up during an auto clean cycle, which requires it to be manually started again.
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ReadyToDIY is the owner of this article. This post was published on August 25, 2022.