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Disney Plus Not Working on Samsung TV

Disney Plus is a video-on-demand streaming service that gives subscribers access to any and all Disney content ever produced. This caters to the wants of those both young and old, making it rather interruptive when the application stops working.

If Disney Plus on your Samsung TV is not working, try clearing the cache within the app, reset the Smart Hub, be sure you have a TV model that supports the application, reset your internet, uninstall and reinstall the app, or close out of the app and turn your TV off and back on again.

Smart TV streaming app

No matter your age or your preferences, there is something within the Disney Plus application that meets just about any subscriber’s needs. Due to the wide variety of content within this streaming service, it makes it an application that is very regularly used by a large number of Samsung TV owners. If you subscribe to Disney Plus but it is suddenly not working, take a look below to find your exact issue and how to fix it.

Samsung TV Disney Plus Not Working

Watching Smart TV streaming app

When you scroll through available applications on your app menu within your Samsung TV, you should be able to find and open the Disney Plus app with ease. Disney Plus affords subscribers to dive into the oldest Disney tales while also having access to the most recent productions with the simple click of a button. However, if you go to open the application and notice that it is not working as it should, read below to find the fix.

If Disney Plus on your Samsung TV is not working, try clearing the cache within the app. To do this, press ‘Home’ and go to ‘Settings’ > ‘Apps’ > ‘System Apps’ > select ‘Disney Plus’ > ‘Clear Cache’ > ‘OK.’ Once the cache has been cleared, try opening the application once more.

If it’s a sound problem with your disney plus be sure to check out our samsung tv volume not working article.

Samsung TV Disney Plus Blue or Black Screen Problem

Female sitting on sofa with remote turning TV on

When you open any application, there is going to be a period in which your Samsung transitions from actual TV mode to application use. During this time, there will often be a very brief moment where the screen momentarily goes blue or black, but should end in less than a few seconds. If you go to open the Disney Plus app on your Samsung TV and are met with a perpetually blue or black screen, this is a problem that will certainly need a remedy.

If the Disney Plus app on your Samsung TV is displaying a blue or black screen, you’ll need to reset the Smart Hub. To do this, press the ‘Home’ button on your remote > select ‘Settings’ > ‘Support’ > ‘Self Diagnosis’ > ‘Reset the Smart Hub.’ Keep your login in mind, as it will have to be reentered.

Samsung TV Disney Plus Not Showing Up

Boy turning on TV with remote

Currently, Disney Plus is available for all Samsung Smart TVs that were manufactured from 2016 and beyond. However, if your TV was produced before this 2016 mark, it is likely that your TV is simply not capable of running this particular application. Although Disney Plus is available to everyone, it does not mean that any Samsung TV owner has access to the application through their device, leaving individuals puzzled when it is not showing up.

If Disney Plus is not showing up on your Samsung TV, it is likely that your TV does not support the application. If your TV model was produced before 2016, it is not compatible with the Disney Plus app, but you can still use the app through other devices such as Roku or Amazon Fire TV.

Samsung TV Disney Plus Not Installing

Old male frustrated TV remote is not working

Disney Plus is not an application that is automatically installed with every Samsung TV, as this is an application that requires an individual subscription. Along with requiring individual subscriptions, to function, the Disney Plus app must be run on some type of internet source, which is pulled from your Samsung TV. If you are trying to install the Disney Plus app but it refused to complete, read below to find what may be causing the issue.

If the Disney Plus app is not installing on your Samsung TV, the first step you should take is resetting your internet. To do this, completely disconnect your modem or router directly from the power source and allow it to sit for 60 seconds. Then, reconnect power and allow it to reboot.

Samsung TV Disney Plus Not Opening

Frustrated male with head down and TV not working

Once you have the application installed on your Samsung TV, you should then be able to open it without issue. However, if the installation process goes smoothly but you are not able to open the application, you are stuck with no ability to access the content that is within the app. If you click on the Disney Plus application icon and it will not open, read below to find out just what to do to get things back into working order.

You can reinstall your Disney App in Your Samsung TV as shown in the photo below. You access this screen via Home Button -> Apps -> Settings -> Find Disney Plus App -> Find Reinstall.

Photo shows Disney Plus App on Samsung TV reinstall screen button

If the Disney Plus app on your Samsung TV will not open, try uninstalling and reinstalling the application. To do this, press the ‘Home’ button on your remote and select ‘Apps’ > ‘Settings’ > ‘Disney Plus’ > ‘Delete.’ Once it has been deleted, reinstall the application through ‘Apps.’

Samsung TV Disney Plus No 4K

Young female watching TV

4K is a resolution ability of Samsung TVs that allows owners to view a picture that has 4000 pixels across the screen. This makes for an incredibly vivid and clear picture, but some subscribers to Disney Plus are under the impression that you must have this type of Samsung TV in order to run the application. If you have Disney Plus and do not have a 4K television, can you still run the application?

If you own a Samsung TV and subscribe to Disney Plus but do not have a 4K television, you should still be able to run the application without issue. As long as your Samsung TV model was produced from 2016 and beyond, you should be able to download and access the application with ease.

Samsung TV Disney Plus Buffering Timeout

Male sitting on sofa frustrated with hands up in the air

It was previously discussed that when your Samsung TV transitions from TV use to application use, there may be a very brief moment where the screen turns black for a few seconds. Relevant to this is the time that the Disney Plus app may take to buffer before giving you access to its content. Sometimes this is brief, sometimes it can take a minute or so, but what do you do when the buffering within Disney Plus times out?

If the Disney Plus app on your Samsung TV has a buffering timeout, it may be helpful to close the application and turn off your TV, then retry the application again. If this does not work, check your internet connection and restart the internet by unplugging your modem or router for 60 seconds.

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ReadyToDIY is the owner of this article. This post was published on May 22, 2021.

Samsung TV Plus Not Working