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Vizio Smartcast Not Working

Vizio is a top brand of Smart TVs that require internet connections to operate. SmartCast is the operating platform that powers all Vizio TVs. Vizio Smart Cast TVs come with many built-in apps such as Netflix, YouTube, Disney, and also many hundreds of channels that are free. If Vizio SmartCast is not working properly, you can quickly troubleshoot to try to determine what has gone wrong so that you and your family can resume watching your favorite TV and streaming programs.

Check to make sure that your Vizio TV is fully connected to the network you are using and that you are getting a download speed. Go to the Network Menu and perform a Test Connection check. See if the test shows that the network is connected and/or if the connection speed is showing at 0.

Flatscreen tv in the living room

If your Vizio TV is not showing any downloading speed or is not indicating that you have an internet connection, you will need to troubleshoot your connection to your wireless network. Check to see if your other devices that use internet connections are working properly.

Vizio SmartCast Not Working

Another problem that can prevent your Vizio SmartCast from working involves the WPA-PSK. All Vizio Smart TVs function better if the WPA-PSK is in an enabled function. The WPA-PSK refers to the encryption settings that act to enhance the Wi-Fi connection.

Go into the router’s Security Settings to make sure that the WPA-PSK encryption is enabled. In order to access the router’s settings, just type the gateway default IP address for the router into your web browser’s URL search bar.

Vizio TV Network Information Screen Showing WPA2/PSK wifi security.
My Vizio TV’s Network Information Screen Showing WPA2/PSK wifi security.

Vizio SmartCast Not Pairing

Frustrated man while watching tv

The Vizio SmartCast mobile App that is available on either Android or IOS applications can easily pair either your smartphone or tablet to your Vizio SmartCast device using your home’s Wi-Fi network. If your Vizio SmartCast TV is not pairing it could be due to a number of simple issues that you can quickly and easily troubleshoot.

Be sure that both your Vizio SmartCast TV and mobile devices are connected to the same home mobile network. Then check to see if the applications you are attempting to cast from are all up to date. You can update them from the Google Play Store for Android devices or from the App store.

If this process still does not work, you can try either rebooting both of the devices or Power Cycling the entire network. You can also perform a diagnostic check to determine if the problem stems from your remote control device.

Vizio SmartCast Not Loading

Frustrated man while watching tv

It is very troubling to find that your Vizio SmartCast is not loading or is giving a message that it is not available. This problem usually stems from one of several common issues that can be easily fixed.

Go to the Network Menu to run a Test Connection. If there is a problem with it, refresh your SmartCast Home Settings. Change the setting on your TV to SmartCast Input and then open the TV menu and try to load again.

Vizio TV Test Connection Screen showing test connection successful.
My Vizio TV’s Test Connection Screen showing test connection successful.

If this does not work, you may have to do a Factory Reset. This will remove any custom setting that you have instituted, but you can always reset again after the Factory reset. To begin the Factory Reset of your Vizio Smart TV, press Menu on your remote control and then press on the Admin & Privacy tab. Then click on Reset to Factory Settings and try to load your Vizio SmartCast again.

Vizio TV's Admin and Privacy Reset to Factory Settings option.
Vizio TV’s Admin and Privacy Reset to Factory Settings option.

Vizio SmartCast Will Not Detect/Connect to Wi-Fi

Confused Man while watching TV

If Vizio SmartCast TV does not detect or connect to your Wi-Fi network, you need to determine the type of Wi-Fi network that you are trying to connect to. This can be either a guest or shared network or a guest or wireless hot spot. Personal networks are usually the most preferable type of Wi-Fi connection to use.

Determine the type of Wi-Fi network you are using and make sure you are using the proper passwords or log-in credentials. Check to see if your internet connection is working. You may need to put your router through a power cycle. Finally, you can try to re-set your TV to Factory Default settings.

You can also try to reboot your Vizio Smart TV, your router, and your modem.

My Vizio TV's Admin and Privacy Reboot TV option.
My Vizio TV’s Admin and Privacy Reboot TV option.

Vizio SmartCast Keeps Disconnecting

Confused Man while watching TV

If your Vizio SmartCast keeps disconnecting preventing you from watching your Vizio Smart TV programs, it could be due to a problem with the DHCP settings. DHCP stands for Dynamic Host Configuration Protocol.

If your Vizio SmartCast keeps disconnecting, try to readjust the DHCP settings. These are settings that control the connection between your TV and the router. Open the menu and click on the Menu tab and then tap on the Manual Setup icon. Now click on the DHCP tab and toggle it to an On position.

Vizio SmartCast No Sound

Confused Man while watching TV

It is very annoying to turn on your Vizio Smart TV and not hear anything. Try some simple troubleshooting steps to try to detect the cause of the problem.

First, make sure that your Vizio SmartCast TV is not in a Mute mode. Then check to see that your speakers are all turned on. Check all cable connections and also try switching inputs to a different device such as a gaming device to try to delineate if the sound problem is on all devices or not.

My Vizio TV showing muted, volume at 7 and where the mute button is on the Vizio remote.
My Vizio TV showing muted, volume at 7 and where the mute button is on the Vizio remote.

Vizio SmartCast Won’t Turn On

Confused Man while watching TV

If your Vizio SmartCast doesn’t power on, this could indicate a software problem or a major problem with the power supply to the device. Use the following troubleshooting steps to check the power source and the integrity of all other connections.

Press Menu on the Remote Control and then press System. Then press on Reset and Admin. Select Soft Power Cycle while powering off your router. Now check and see if your Vizio SmartCast TV is functioning properly. See if the White LCD Power Light is on.

If it doesn’t eventually fade out there is a malfunction of your Smart TV.

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