Roku Audio Not Working (No Sound/Not Sync With Video)

Roku systems are designed to make video streaming comfortable and straightforward. Despite the benefits of a Roku system, some users have reported common audio issues. Generally, users can resolve sound problems through the Roku device’s interface.

If the audio on your Roku device is not working, a hard reset can restore functionality. If that fails, try changing your device’s audio settings to improve the sound quality. Alternatively, if you are using a wired Roku system, you may want to consider replacing the HDMI cord.

Male sitting on sofa with TV remote in hand

I’ll clarify why your Roku audio isn’t working correctly in this post. Additionally, I will have troubleshooting methods to assist you in resolving your problem.

Roku Audio/Sound Troubleshooting

Router with WiFi words in the blue background

To begin, determine if the audio failure affects the entire system or a single channel. Consider testing all of the platforms and applications on your Roku device to determine if additional troubleshooting is necessary.

If you’re experiencing poor audio performance, you’re most likely having Wi-Fi problems. The best way to begin troubleshooting is by determining the frequency of the Wi-Fi signal. To assess the strength of your Internet connection, navigate to your device’s “Network” menu. If your signal strength is inadequate, increasing it would return your audio to its optimum state.

Consider the following techniques for increasing the Wi-Fi signal strength:

Decrease the distance between the router and the Roku system.
Increase the range of your Wi-Fi network by adding an extender.
Reposition the television.

Suppose your Wi-Fi is strong, but your Roku device’s sound is not working properly. In that case, you can resolve the issue by restarting the unit or updating the system’s software. For severe sound delays, a factory reset is the best troubleshooting method.

Before proceeding with any further troubleshooting steps, perform the following steps to reboot your device:

On your Roku remote, press the “Home” button.
Choose “Settings.”
Select “System.”
Choose “System Restart.”
Highlight the Restart button.
Select “Okay.”

Suppose your Roku machine is not responding. In that case, use your Roku remote to conduct the necessary steps to restart the device:

Hit the “Home” button five times.
Push the upward arrow one time.
Press “Rewind” twice.
Immediately push the “Fast Forward” button twice.

Following that, the Roku system will reboot in approximately three seconds.

How To Upgrade the Software on a Roku Device

If a restart does not resolve the issue, the issue may be with your software. If your sound problems persist, you should update your machine using the following steps:

On your Roku remote, press “Home.”
Pick Settings by scrolling up or down.
Navigate to “System” and enter its menu.
Locate “System Update” and select it.
Choose “Check Now” to perform a manual upgrade check.

Suppose an upgrade is required for your device or activated apps. In that case, it will be immediately downloaded and installed, and your Roku will restart. Allow this process to complete itself before resuming use of your Roku computer.

How To Do a Factory Reset on Your Roku

If restarting and upgrading your system does not resolve your sound problems, try the following steps:

Push the Home button.
Go to the “Settings” menu.
Hit “System” using your remote.
Select “Advanced System Settings.”
Choose “Restore to factory settings.”
Reset everything to factory defaults.
Adhere to the on-screen directions from your device.

Alternatively, you can press and hold the Roku device’s “Reset” button for at least ten seconds. Upon completion, ensure that you reconfigure the system with your desired settings.

Roku Audio/Sound Not in Sync With Video

Suppose your Roku audio is not in sync with the video. In that case, the problem may be with the wire. Consider buying a new cable if you find any fraying or damage to the cord. This method will usually resolve the matter.

If the wire is not the problem, the more likely culprit is your sound system. If you’re using an external sound system, verify that it’s Roku-compatible. If not, it is recommended that you use the built-in speakers on your television.

Suppose you’re using a Roku unit that isn’t connected to a wire or has an external sound system. In that case, the channel on which you are currently viewing is likely having slight issues.

Remove every channel that is experiencing a sound delay from the Roku home screen. After that, reboot your system. Once it has loaded, re-add the channel and attempt to play a video. If the problem continues, you’ll need to make changes to the Roku software.

How To Fix Audio Delay on Roku

Typically, the Auto Detect function is to blame for the latency between your audio and video. For some, the feature malfunctions, but this is quickly rectified in the settings with the following steps:

Navigate to the Roku Home page.
Go to the settings menu.
Navigate to “Audio.”
Choose between HDMI and stereo.

If changing the settings does not affect the delay, your television may be the source of the problem.

How To Fix Audio Delays on Your Roku Device Using Your Television

Certain television models have an A/V Sync capability, often located in an Audio sub-menu inside the TV’s Settings menu. If your TV supports this feature, make changes to see if A/V sync improves.

If the sound comes before the graphics, disable all automated video editing on your television, such as video noise reduction. Generally, these controls are in the television’s Video sub-menu.

Copyright protected content owner: ReadyToDIY.com and was initially posted on May 4, 2021.

However, if the audio is after the visual, set the optical audio quality on your television to PCM. This setting is often located in an Audio sub-menu.

Additionally, it is recommended that you disable game mode on your television if it is available.

How To Solve Audio Delays Using Your Remote

Numerous users discovered that changing the volume on their Roku system resolved their audio issue.

To use your remote to correct the A/V delay, press the asterisk button to enter the volume settings. After that, if “Audio Leveling” is activated, disable it.

How To Resolve the Roku Audio Delay Issue on Netflix

Regardless of the improvements made above, some Roku users may find that the only time their audio and video are out of sync is while they are watching Netflix. To resolve this, you’ll need to override the Roku’s sound settings through Netflix.

To resolve Netflix delays, follow the steps below:

Open Netflix.
Begin a video.
Select Audio and Subtitles from the menu bar.
English 5.1 should be selected from the set.

Roku Has Video but Has No Sounds

Bewildered female holding remote and watching TV

Generally, if the Roku displays video but not audio, the linking cable has failed or is not completely inserted. Consider the following while using your Roku device:

Confirm that the connecting wire is securely connected.
Check if all of the components are turned on.
Ascertain that the correct input has been chosen on your A/V receiver, HDMI switcher, or soundbar.
Verify that your audio output device’s mute mode is not active.

Once you’ve verified that all the connections are stable, you can follow the instructions below to reactivate your device’s sound.

How To Fix Roku With Video but Has No Sounds

To fix a Roku device with no sound, Roku suggests doing the following steps below if you’re using an optical cable to link your Roku to an A/V receiver: