There are a few different models of Tozo earbuds, and the main advantage of them is they are completely wireless. Wireless Bluetooth earbuds tend to have a few issues now and then and it’s important to know how to fix them. So, today I will cover how to fix Tozo Earbuds when they’re not working.
As a general rule, start by unpairing them from the Bluetooth connection, then add them over Bluetooth again. If that doesn’t work, restart the device you’re connecting them to. Following that, put them back in their case and take them out, then reset them.
There are more specific issues such as when they won’t pair, or keep losing the connection. Below are step by step instructions for how to fix each of the common issues with Tozo Earbuds.
Tozo Earbuds Not Working (How to Fix/Reset)
Tozo earbuds work very well most of the time. But, there are rare issues that can occur with them related to charging, connecting, and turning on. Below are the troubleshooting steps to fix Tozo earbuds when they aren’t working.
In general, open the Bluetooth settings on the device they are connected to, and delete them as a trusted device, then add them as a trusted device again. If that doesn’t work, restart the device they are connected to, and reset them using the steps below.
I’ve noticed that Bluetooth devices such as Tozo earbuds commonly connect to Bluetooth one or two times without any issues. But, then all of sudden they don’t connect at all. Or, it says that they are connected but they won’t play any sound.
There are two broad fixes that work everytime to fix this when it happens.
- Restart the device you’re pairing your Tozo earbuds to
- Remove it as a trusted device and re-add it again (re-pair it over Bluetooth)
For example, if you’re trying to pair them to a smartphone then restart your smartphone. This typically fixes most issues. If they still won’t work, then place them back into the charging port, and take them out again.
After about 10 seconds they will sync to each other. And to the Bluetooth device they are paired to, provided, Bluetooth is enabled on the device you’re trying to connect them to. Following that do a reset on your Tozo earbuds.
The details for how to do that are provided at the very end of this article. So, scroll to the bottom of this article and follow the instructions under the heading ‘how to restart Tozo earbuds’.
Tozo Earbuds Not Connecting/Pairing
When you take Tozo earbuds out of the charging case they will take about 10 seconds to sync to each other. After that if they have previously connected to a device that has Bluetooth on, and is nearby they will automatically connect to it. If you can’t get them to pair to a device, or they won’t connect to it after you have previously paired it, here’s what to do to fix this issue.
In general, remove them from the Bluetooth settings, and then re-pair them again. If they still won’t pair, put them back in the charging case, and take them out again. Following that, if the issue persists then restart the device you’re connecting them to, and restart your Tozo earbuds.
The Bluetooth settings on a device have a list of devices that have previously been connected to it. Select the Tozo earbuds listed there and delete them, and then re-pair them again.
The way Bluetooth works, and how to pair devices such as Tozo earbuds to it is the same regardless of the device. The details shown above are for an iPhone using iOS. But, the same procedure is virtually identical for an Android device, or tablet.
If they still won’t sync with each other, or won’t pair to a device then restart your Tozo earbuds. At the very end of this article are instructions for how to do that. So, scroll to the bottom and follow the steps explained there to restart your Tozo earbuds.
Tozo Earbuds Not Charging
Tozo earbuds charge using a charging case. The charging case on some models can also hold a charge, and needs to be charged itself. For some models the charging case is completely waterproof. But, if your Tozo earbuds are not charging at all, then this is what you should do.
Overall, ensure the wall outlet is supplying power by testing it with another device. The metal connectors on the earbuds or the case can be dirty and need to be cleaned, or the charging case had no charge when you were charging your Tozo earbuds, and it needs to be charged.
Tozo earbuds connect to the charging case using metal connectors. These metal connectors can get a little bit dirty. And as a result, they won’t connect to the connectors on your charging case.
When this happens they won’t charge. Inspect the metal connectors on your earbuds, and on the charging case. They can be cleaned with rubbing alcohol or acetone and q-tips.
Just be sure to only lightly dampen the q-tips. You don’t want excess rubbing alcohol or acetone sitting on the connectors, or getting down the sides of the connectors.
Tozo Earbuds Not Syncing
When Tozo earbuds are taken out of the charging case they will sync to each other after about 10 seconds. But, only one of your earbuds turns on, or if they won’t sync over Bluetooth there are a few troubleshooting steps to get them to work. Here’s what they are.
As a general rule, first restart your Tozo earbuds. On most models you hold down the power button on each for 5 to 10 seconds, which turns them off. Then you hold down the power button again for 5 to 10 seconds to restart them. If they still wont sync do the steps below.
It’s possible the way to restart them is different. There are a few different models of Tozo earbuds and some have different ways to restart them. Refer to the owners manual for your specific model of Tozo earbuds which can be found on this page of the official Tozo website.
Once you have successfully restarted them, place them back into the charging case, and then take them out again. Doing so causes them to sync. If they still won’t sync then contact Tozo support.
They also have live chat which is very helpful. If the issue is that they won’t sync over Bluetooth then refer to the details in the section above that is titled ‘Tozo Earbuds Not Connecting/Pairing’.
Tozo Earbuds Not Turning On
Tozo earbuds charge using the charging case. Provided, they have enough battery they should turn on when you take them out of the charging case. If your Tozo earbuds aren’t turning on then here is why this happens and the troubleshooting steps you should take.
As a general rule, the charging case could have been completely flat when you put the earbuds in to charge. Ensure the charging case had/has charge by putting the earbuds in. The earbuds should have a red light to indicate they are charging. If they are charged, reset them, explained below.
The charging case on some Tozo models has a light bar above where you put the earbuds in. For example, if the charging case only has half a charge only half of the lights will be lit up. If it has light but none of them light up, then it means the charging case is completely flat.
So, your earbuds won’t have charged at all when you put them in. Charge your Tozo earbud charging case. While they are charging the earbuds can be placed inside to charge at the same time.
Another issue can be the metal connectors on the earbuds are a little bit dirty, and don’t make a good connection with the opposite connectors on the charging case. These can be cleaned with a q-tip and some rubbing alcohol (isopropyl alcohol). If the connectors look fine, or if you want to skip cleaning the connectors then restart your Tozo earbuds.
How to do that differs slightly based on what model Tozo earbuds they are. Refer to the instructions at the very end of this article that explain how to reset them.
Tozo Earbuds Not Playing Sound (No Sound)
The volume on Tozo earbuds is turned up and down by holding the middle button on either the right or the left earbud. But, if you get no sound at all, then here are the troubleshooting steps you should take.
In general, ensure the volume is turned up enough on the device you’re playing audio from. If the volume is loud enough then unpair and re-pair them over Bluetooth, and restart the device you’re trying to play audio from such as a smartphone. If it’s still not playing sound, do the steps below.
Verify that the sound is working on the device you’ve connected your Tozo earbuds to by plugging in a wired pair of headphones. If you do get audio over normal headphones, and you’ve done the steps above, then contact Tozo support.
Tozo Earbuds Not Turning Off
Tozo earbuds automatically turn on when you take them out of the charging case. They will remain on until they are put back into the charging case. However, if they don’t turn off when you do this, or you can’t figure out how to turn them off, here’s what to do.
Overall, hold down the middle button for 5 to 10 seconds, the light should flash blue, and then red to indicate they have turned off. They will also turn off automatically when you put them into the charging case. If they still won’t turn off they may be out of battery, if not contact Tozo support.
If they are completely out of battery then you won’t know that they have been turned off. Put them on charge until they’re charged and then try to turn them off again using the middle button technique. When you take them out of the charging port they will automatically turn on.
Then, once they are turned on, put them back into their charging case and they will turn off again. The connectors on your Tozo earbuds that connect to your Tozo charging case can also be slightly dirty. Therefore, they don’t connect electronically to the charging case.
As a result, they don’t register that they’re in the charging case and won’t turn off. The connectors can be cleaned using q-tips, and isopropyl alcohol (rubbing alcohol), or acetone.
Many Tozo earbuds are completely waterproof. But, try to use the smallest amount of liquid possible, just in case.
Tozo Earbuds Keeps Cutting Out
Tozo earbuds connect to a device over Bluetooth, which unlike a wired connection can cut out for a few different reasons. If your Tozo earbuds don’t provide a stable connection and keep cutting out, here’s how to fix this issue.
In general, the earbuds are too far from the Bluetooth device they are connected to. First restart the device it’s connected to, and then unpair and re-pair it. After that, if they are still cutting in and out, reset your Tozo earbuds.
Bluetooth range is 30 feet (10 meters). But, typically the range is closer to 15 feet (5 meters) due to interference from other devices. To reset your Tozo earbuds refer to the instructions at the very end of this article.
If you’ve done all of these steps then you should contact Tozo support. It’s more than likely there is an electronic issue that is causing them to cut in and out.
Tozo Earbuds Keeps Beeping
When Tozo earbuds are operating normally they won’t beep. However, there are a few situations where they will beep. This is what it means when your Tozo earbuds are beeping, and how to stop it from happening.
In general, only one earbud is turned on or in use, and it beeps to let you know it’s searching for the second Tozo earbud. Typically, after 1 minute it will stop trying to find the second earbud and stop beeping. However, below are some other reasons it can be beeping and how to fix it.
Other reasons are:
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- They are low battery
- You are receiving a voice call
- You have activated voice assist
Typically, though, it’s because only one earbud is in use, and it is attempting to sync to the other earbud. But, because you’re not using the other earbud it will beep for about a minute.
Another issue can be one of the earbuds is faulty and won’t turn on. You can verify this by putting both earbuds in the charging case. When they are working the red LED light will stay on, on both of them.
If after 15 minutes no red LED light is showing on one of the earbuds when it’s in the charging case, then the earbud is faulty. However, the charging connector can be dirty and needs to be cleaned. It can be cleaned using a q-tip and rubbing alcohol, or acetone.
If the issue persists, recharge them to full battery, and see if they are beeping to tell you they are low battery. Otherwise, you may be receiving a voice call, when you hear it beeping check your smartphone to see if there is an incoming call. Also, if you press the button on the earbuds 3 times it will activate voice assist.
If it’s none of these, then restart your Tozo earbuds, using the instructions in the next section below. After restarting them if the issue persists then contact Tozo support.
Copyright article owner is ReadyToDiy.com for this article. This post was first published on October 14, 2022.
How to Reset Tozo Earbuds
Resetting Tozo earbuds is a good option, once you’ve tried various things to fix an issue and the issue still happens. There is an overall way to reset Tozo earbuds, but some models are a bit different. This is how to reset Tozo earbuds.
Overall, most Tozo earbuds will reset by putting them in the charging case, and then taking them out again. But, for certain models such as the NC9, resetting them requires a few steps one after the other. Below, is how to find how to reset each of the specific Tozo earbud models.
Go to this page of the official Tozo website, and find the owners manual for your specific Tozo earbud model. At the very last page of the owner’s manual it will have step by step instructions for how to reset them. If the owners manual for your specific model is not listed there, then contact Tozo support. This can be done over their live chat feature.
Overall, put them back into the charging case for 30 seconds and take them out again. Wait for about 10 seconds for them to sync to each other. If they won’t pair to a device over Bluetooth, restart the device you’re connecting them to, and remove and re-add them as a trusted Bluetooth device.
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ReadyToDIY is the owner of this article. This post was published on October 14, 2022.