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Fire TV Remote Volume (Not Working/Too Low/How To)

The Fire TV remote is a simple design with only a few functions, which is why it can be frustrating when one of those functions doesn’t work. Many people struggle with the Fire TV remote volume control, but there is usually a simple explanation and solution to get it working again. This article outlines each of these solutions to get your Fire TV volume working again.

The Fire TV remote volume will not work if your Fire TV’s ‘Equipment Control’ settings are not set up correctly, you are not using the HDMI-CEC port, the batteries are low or the infrared signal is blocked. In addition, Fire TV remotes made prior to 2018 do not have volume control.

Streaming device remote

I will go through each of these issues separately and explain how to get the volume working again, or how to adjust the volume when the remote does not have that function. There is also a Dolby Digital setting that may be dampening your volume, which I will also explain.

Fire TV Remote Volume Control Not Working

Confused male boy having trouble using TV remote

If you do have volume control on your Fire TV remote and it is not working, you can try the following troubleshooting methods. This involves restarting the Fire TV or reconfiguring the controls.

Restart or Reset Your Fire TV

If the batteries are fine, try restarting your Fire TV. To do this, press and hold down the ‘Select’ and ‘Play/Pause’ buttons for five seconds. Restarting the device may be all it takes to allow the controls to reboot correctly.

You could also try a factory reset. However, this will remove all downloaded content and erase your system preferences, so only do this as a last resort. To perform a factory reset, press and hold the ‘Back’ and ‘Right’ navigation buttons for 10 seconds, and then press ‘Continue’.

Manage Equipment Control Settings

Another thing that may be worth checking is the equipment control settings for your TV, receiver or soundbar. Follow the pathway below to access and reconfigure these settings.

Settings > Equipment Control > Manage Equipment > [TV/Receiver/Soundbar] > Change [TV/Receiver/Soundbar]

Whichever device you are using when the volume is not working is the one you should choose, whether it is your TV, cable/receiver or soundbar. Once you select ‘Change’, you will be guided through a series of instructions to test the remote. Follow these prompts to fully setup the remote.

Use HDMI-CEC Port

Another common problem occurs when you plug the Fire TV into the wrong HDMI port. The HDMI-CEC port is designed to allow other remote controls to adjust the TV’s volume and power. This port should be labelled on the back of your TV, but should also be labelled in your TV’s operating manual.

Each TV manufacturer has a different name for this port, but they all mean the same thing. Below is a table of common TV brands and their corresponding names for the HDMI-CEC port.

Hitachi

HDMI-CEC

LG

SimpLink

Mitsubishi

Net Command

Onkyo

RIHD

Panasonic

HDAVI Control, EZ-Sync, or VIERA Link

Philips

EasyLink

Pioneer

Kuro Link

Roku

1-Touch-Play

Samsung

Anynet+

Sharp

Aquos Link

Sony

BRAVIA Sync

Toshiba

CE-Link or Regza Link

Vizio

CEC

You may also need to ensure that this setting is enabled in your TV’s settings, under ‘Display and Sounds’. These settings are also important if you are using Alexa Voice Commands to control the volume.

Fire TV Remote No Volume Control

Young female in living room watching TV

If you cannot find the volume control on your remote, it is probably because your remote is an earlier model and therefore does not have that function. Volume and power control was only introduced in 2018 with the Fire TV Stick 4K. Therefore, if you have a model developed prior to this, you cannot control the volume with a button on the remote.

The following models are the only Fire TV devices that have a volume control button on the remote.

· Fire TV Stick 4K

· Fire TV Cube 2nd Generation

· Fire TV Stick 3rd Generation

Without a volume control button on your Fire TV remote, you can either use your TV remote or Alexa Voice Control to adjust the volume. I will explain more about voice control further down.

Fire TV Remote Not Controlling Volume

Couple watching TV on sofa in living room

Below are more reasons why your Fire TV remote is not controlling the volume of your TV.

Change the Remote Batteries

Sometimes the volume may not be working because the batteries in the remote need to be changed. People have found either re-inserting the same batteries or replacing them completely both work.

This seems simple, but has helped many people with the issue. In these cases, the other functions of the remote have still worked because they do not use infrared technology, which I will discuss next.

Infrared Signal is Blocked

The signal for the volume and power control buttons on the remote are infrared. This is a low-frequency light source emitted from the remote and received by the TV.

If there is something blocking the pathway of this light to the TV’s receiver, it will not be able to control the TV and volume. You should also try moving closer to the TV.

Other functions on the remote use radio-frequency signals, which do not operate in this way. This is another reason why sometimes every other button on the remote will work when the volume and power buttons do not.

How to Adjust Volume on Fire TV

Male sitting on sofa in living room watching TV

The volume on the Fire TV can be adjusted in one of three ways.

· Using the TV or universal remote control

· Using the Fire TV remote control (2018 onwards)

· Using Alexa Voice Control

Alexa Voice Control

Any of the following remotes has Alexa Voice Control available.

· Fire TV 4K

· Fire TV Cube 1st and 2nd Generations

· Fire TV Stick 1st, 2nd and 3rd Generations

· Fire TV Stick 4K

As you can see, most Fire TV models will allow voice control. You can adjust the volume by pressing the microphone button and saying the following phrase.

“Alexa, increase/decrease the volume.”

This will increase or decrease the volume by a set number of increments. You can change how many increments the volume is adjusted in Equipment Control. This can be found through the following pathway.

Settings > Equipment Control > Manage Equipment > [TV/Receiver/Soundbar] > Volume Increments

You can then use the ‘Fast Forward’ and ‘Rewind’ buttons to increase or decrease the volume increments.

You can also ask Alexa to set the Fire TV to a specific volume, by saying the following phrase.

“Alexa, increase/decrease the volume to five.”

Fire TV No Volume

Male watching TV at night in the dark

There may be a simple explanation for the fact that your Fire TV has no volume. First try increasing volume with the remote. It may be that the volume was turned down completely at night or for a different device.

Secondly, make sure that you have not accidently pressed the ‘Mute’ button on the remote. It seems so simple, but will save a lot of hassle before changing any settings or restarting the Fire TV.

If increasing or unmuting the volume makes no difference, try restarting or resetting the Fire TV, as outlined at the beginning of this article.

Some people have also found that clearing the Bluetooth pairing list has solved their volume troubles. To try this, follow the pathway below.

Settings > Controllers & Bluetooth Devices > Other Bluetooth Devices

Hover over each Bluetooth device and press the ‘Menu’ button (three lines) to un-pair that particular device.

Fire TV Volume Too Low

Female in pajamas sitting on sofa watching TV at night

If the volume is too low, again, try to increase the volume using the remote first. If that does not work, a common issue related to the Dolby Digital Plus function.

Disable Dolby Digital Plus

Dolby Digital Plus is a superior sound delivery that is not compatible with all Fire TV apps. For those that are incompatible, the sound will appear very low. To turn this setting off, follow the steps below.

Settings > Display and Sounds > Audio > Dolby Digital Output > Dolby Digital Plus Off

This should apply this setting to all the apps on the Fire TV.

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