Skip to Content

Nest Doorbell Does Not Play / Show / Record Video

Nest doorbells are a state-of-the-art technological innovation in home security and comfort. The Nest doorbell system allows you to see and hear, through audio and video technology, everything that happens on your front porch. Setting them up is relatively easy, but what do you do when the Nest doorbell isn’t showing, playing, or recording video as it should?

A common reason why your Nest doorbell video might not be working is due to Wi-Fi connectivity issues. Ensure your doorbell is within range of your Wi-Fi router and that it’s connected to the network. Navigate to the Nest app, check the Wi-Fi settings, and reconnect if necessary. A stable Wi-Fi connection is pivotal for clear, uninterrupted video streaming from your Nest doorbell to your device, ensuring you always know who’s at the door.

Another potential culprit behind your Nest doorbell’s video woes could be insufficient power supply. The Nest doorbell requires a specific voltage to operate effectively, and if it’s not receiving adequate power, the video function may falter. Check the wiring and ensure that it’s securely connected. Utilize a multimeter to verify that the doorbell is receiving between 16 and 24 volts of power. If the power supply is found lacking, you might need to upgrade your doorbell transformer to ensure it meets the necessary requirements, thereby illuminating your doorstep visuals once more.

Nest Doorbell Does Not Play/Show/Record Video

Moreover, outdated software can also hinder the video functionality of your Nest doorbell. Keeping the device’s firmware updated ensures optimal performance and access to the latest features and security patches. To check for updates, open the Nest app, go to ‘Settings’, and select ‘Software Update’. If an update is available, install it and reboot the doorbell. Regularly updating the software and keeping the app in check ensures that your Nest doorbell is always ready to provide a clear window to the happenings at your doorstep, keeping you informed and secure.

Nest Video Does Not Play Video: Causes/How To Fix

Nest Video Does Not Play Video: Causes/How To Fix

If you are a first time user of the Nest doorbell and have just finished installing it only to find that the video is not playing, do not worry. To troubleshoot this problem, start with the following steps.

First, check your home internet network and/or Wi-Fi connection bandwidth. Ensure that your internet connection is strong and has the adequate speed required to play the video on your device. Simply restarting your modem may be enough to restore a proper internet connection.

If your router is properly functioning and the bandwidth is good, the next place to check is your smartphone’s connection. Sometimes smartphones may experience interference with their internet connection, which can cause the Nest doorbell video not to play.

If this is the case, it can be solved by simply restarting your mobile device, putting it into airplane mode, waiting for 10 seconds, and then taking it back out of airplane mode.

Lastly, if you have determined that neither your home internet nor your device connectivity is the problem, check that the Nest application on your smartphone or device is the most up-to-date version and that it is installed properly. Sometimes the problem is as simple as needing to update your phone or the Nest app to rectify this issue.

A video that won’t play or is laggy and buffering is indicative of a poor internet connection.

For a long list of advanced troubleshooting questions on various issues pertaining to the Nest doorbell, navigate to Google’s Nest support forum. Many of the questions you would like clarified may have already been answered in depth by one of their trained service personnel.

Copyright protected content owner: and was initially posted on January 18, 2021.

Reddit also has a forum dedicated strictly to Nest products. This is an incredible resource that will put you in contact with Google personnel and countless other users who may have faced the same issues and can offer advice on how to fix them.

Nest Doorbell Not Showing Live Video: Causes/How To Fix

Nest Doorbell Not Showing Live Video: Causes/How To Fix

If you are experiencing a situation wherein the Nest doorbell live video is not showing up, this may indicate a problem with the camera itself.

Ensure that your camera is wired and installed correctly and that nothing is impeding the lens from seeing.

Assuming the camera is properly installed, double-check that the camera and doorbell are synchronized with your device by following the setup prompts.

Another thing to try is simply turning the camera off and then back on again with your device. This is usually enough to get the live video to reappear.

Many times, in these situations, the simplest answer is the right one. So be patient, keep trying, and narrow down the problem through the process of elimination.

Nest products are very user friendly, even for those who have never used them before, so it may well just be something you have overlooked in the setup.

Nest Doorbell Not Recording Video: Causes/How To Fix

Nest Doorbell Not Recording Video: Causes/How To Fix

A common issue reported by users immediately following the Nest doorbell’s installation is that the video is not recording. Only a few things could cause this to happen, and it is not difficult to correct.

If your Nest doorbell is not recording video, but you can still use the video and other features, this may mean that there is a problem with your subscription or payments.

If there is no issue with your subscription yet your Nest doorbell is not recording, uninstall the app, restart the device, then reinstall the application and try again.

Copyright article owner is for this article. This post was first published on January 18, 2021.

If possible, try to connect to your Nest doorbell from an alternate device and see if you can record it. This will allow you to narrow down and determine whether the device was the problem or if there was an issue with the doorbell video recorder itself.

If you are on a free trial of the Nest doorbell, video recording is not included. If this is the case, you will be required to update your subscription to the paid version to access full video recording features.

Also, make sure you have access to the Google cloud where your videos are being stored. If there is a problem with you being unable to access the storage cloud, this may account for why your videos are not recording.

Nest requires that you use their cloud storage system to record video from your Nest doorbell, and a problem there may be what is causing the issue. Exhaust all options and make sure everything is connected and working as it should.

Can Nest Doorbell Store Video Locally? Causes/How To Fix

Can Nest Doorbell Store Video Locally? Causes/How To Fix

When it comes to storing and recording Nest doorbell videos locally, unfortunately, it is not a feature offered by Nest’s services.

To store and record Nest video, you will be required to subscribe to Google’s exclusive Nest video recording cloud.

This can be particularly disturbing for some because you can lose the ability to store videos to their cloud in an internet or power failure event.

There are, theoretically, ways in which you could potentially save or store locally or on your own cloud by making your Nest doorbell video public and then using another computer to record and save locally. However, this method is not recommended because it is impractical; for two, it will require very high bandwidth and drain much internet data.

The Google cloud is reasonable and affordable, depending on how many cameras and devices you plan to include in your package. This is ultimately the route that most will end up going.

Ultimately, we feel that the Nest doorbell and cloud are worth it, despite this problem. They have a very strong reputation for great features, consistent quality, and reasonable offerings compared against competitor brands.

In terms of convenience, the Nest doorbell and video system are at the top of the industry, and their reviews and customer approval strongly reflect that.

Google is known for having very responsive customer service representatives who will work with you until any issue you have has been solved, so don’t settle for a lesser, second-rate product when it is a question of home security.

If you have tried the Nest doorbell and are happy with it, you may also want to consider trying out the Google Nest Indoor Cam to complete your home security system.

Final Thoughts

In this article, we set out to troubleshoot why it is that the Nest doorbell is not wanting to play/show/record video.

The very first thing to do is to check your internet and wi-fi connection, as well as the bandwidth speed of your home internet.

Next, make sure your application and smartphone device is up to date with the newest software.

Related Articles

Nest Doorbell Microphone Speaker Not Working

Nest Doorbell Not Ringing or Keeps Ringing

Nest Doorbell Won’t Connect to WiFi/Bluetooth/App

Nest Doorbell Won’t Turn/Power On

ReadyToDIY is the owner of this article. This post was published on January 18, 2021.

How To Reset Nest Doorbell