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Comcast Remote Not Working

Depending on where you grew up, the only way you could enjoy cable television was if you went to a rich friend’s house or you stayed in a hotel. Nowadays, cable television is a mainstay in the majority of homes. One of the leading providers of cable is Comcast.

The Comcast remote will not work if the batteries are low, or are dead. Make sure the remote is connected to the correct tv. If there is any physical damage to the remote, the internal components will stop working.

Holding a remote while pointing in the TV

In order to enjoy Comcast cable, you need a working remote. There is a variety of reasons why you are experiencing issues with your Comcast remote. This article will discuss those issues as well as how to resolve them. The solutions are easy and yield quick results. Let’s get started.

Comcast Remote Keeps Freezing

Frustrated woman holding a remote

Remotes depend on a specific code to connect to your television. If a sequence of buttons resembling a specific code is accidentally pressed, this could confuse the remote and it will freeze. Refreshing the remote will help to unlock the remote.

Begin by removing the batteries from the back of the remote. Once the batteries have been removed, press and hold each button on the remote for 3 seconds. If there is a dual function button, press and hold this button twice.

After pressing all the buttons, replace the batteries and power on the remote. The remote is now refreshed and should work correctly.

Comcast Remote Not Adjusting Volume

Frustrated man holding a remote

As just mentioned, your Comcast remote control relies on a specific signal to transmit instructions from the remote to the tv. If an incorrect signal is being used, the tv will not respond when the remote is used. Resetting the remote will reestablish the connection between the remote and the tv.

Voice Remote

To perform a factory reset on a voice remote, follow the steps below.

Step 1: Press the Setup button on the remote.

Step 2: After the LED light turns green, press 9-8-1.

Step 3: The LED light will now flash green 2 times, signaling it has been reset.

Step 4: Pair Comcast remote and tv again.

XR15 Models

Step 1: Simultaneously press and hold the A and D buttons for 3 seconds.

Step 2: After the LED light changes from red to green, enter the code 9-8-1.

Step 3: The LED light should flash blue 3 times, signaling the remote is reset.

Step 4: Repair the remote with the set-top Comcast box.

XR2 Models

Step 1: On the side of the remote, press the Setup button.

Step 2: Wait for the LED light to go from red to green.

Step 3: Once the LED light is green, enter the code 9-8-1.

Step 4: The LED light will flash green three times when the remote has been reset.

Step 5: Reconnect the remote to the tv.

If resetting the Comcast remote does not resolve the problem, the issue is most likely with the Comcast cable box. To reset the cable box, press and hold the reset button. You can also go to your Comcast account on your tv and select Long Reset.

Comcast Remote Not Responding

Confused woman while holding a remote

Remote controls are comprised of many small pieces. If one of these components is out of place, the entire remote will be affected. If the remote has been dropped or stepped on this can cause physical damage to those sensitive components. Unfortunately, the only remedy for this problem is to buy a new remote.

The Comcast remote will not work if the signal between the tv and the remote is blocked. Keep the remote within 50 feet of the tv. Make sure there is nothing blocking the signal, such as a book, picture frame, speaker, or other items.

Another possibility is if the buttons on the remote have become unresponsive. When pressing any button on the remote, the LED light should flash. If there is no light, replace the batteries. If the light flashes 5 times, this means the batteries are getting low and need to be replaced.

If the remote continues to be unresponsive after trying these steps, reach out to Comcast Customer Support. They will be able to provide further troubleshooting ideas or advise you on replacing your remote altogether.

Comast Remote Not Turning On/Off TV

Frustrated man holding a remote

Soundbars have become popular in creating that at-home theater vibe. Some customers have reported, though, that after pairing the soundbar with their tv, the Comcast remote no longer works. One reason for this goes back to the signal from the remote, as mentioned earlier in this article.

The Comcast remote depends on a specific signal from the tv to work. There is a specific 3-digit code that enables the remote and the tv to communicate with each other. If the Soundbar is now signaling its code to the tv, the codes from the Soundbar and the remote could be overriding each other.

To resolve this issue, you need to repair the tv and the remote, reentering the codes. Once the tv and remote have been paired, repair the Soundbar and the tv. Some users have found manually entering the codes using the remote instead of the on-screen options works better.

Comcast Remote Won’t Pair/Keeps Disconnecting

Confused woman while holding a remote

Remotes will only work with the tv they have been connected to. If you are using a remote that will not pair to your tv or keeps disconnecting, the remote could still be connected to another tv.

Until that original connection is broken, the remote will not work.

Thankfully you do not have to go looking for the original tv. By following the steps outlined below you can break that original connection and then repair the Comcast remote to your tv.

Step 1: Press and hold the Setup button for 3 seconds until the LED light turns green.

Step 2: Enter the 3-digit code 9-8-1 on the remote and wait until the LED light flashes green 3 times.

Step 3: Repair the Comcast remote to your tv.

If the remote does not have a Setup button, follow these steps to reset your remote,

Step 1: Simultaneously press and hold the A and D buttons.

Step 2: Hold the buttons until the LED light turns green.

Step 3: Once the LED light turns green, enter the 3-digit code 9-8-1.

Step 4: The LED light should now turn Blue and flash 2 times.

Step 5: The remote and tv can now be paired.

Comcast Remote Keeps Changing Channels

Confused woman while holding a remote

Remotes are probably one of the most neglected items in our home. They are handled by every member of the family, including the baby and the family dog. We often have them in our lap or beside us when we’re eating while watching a movie or passionately supporting our favorite sports team.

The remote can easily become covered in food or drool, even dust. This accumulation of dirt can cause the buttons on the remote to become sticky, even becoming stuck – making our remote do things on its own, such as changing channels.

Remove the batteries from the remote and then use a cleaning cloth to clean all the buttons. Press all the buttons to make sure they are no longer sticking. Replace the batteries. If the remote continues changing channels on its own, there may be damage to the hardware inside the remote and you will need to replace the remote.

Comcast Remote Won’t Light Up

Holding a remote while pointing in the TV

Remotes make late-night tv viewing more enjoyable because of the backlighting feature on the remote. This enables us to see the buttons on the remote without having to turn on any bright lights in the room.

If your Comcast remote is not lighting up, this could be an indicator that the batteries need to be replaced. The remote should have a red flashing light to signal the batteries are getting low but it is easy to overlook this light.

If replacing the batteries does not solve the issue, there may be an issue within the remote’s internal hardware. The inner workings of the remote are sensitive and if the remote has been dropped or mishandled, it is possible the backlighting components were affected.

Comcast Remote Keeps Blinking

Man holding a remote while pointing at the TV

Blinking lights on your Comcast remote is how your remote notifies you when there is an issue. Depending on your remote, you will see green, red, even blue lights. Each light means something.

For instance, if your remote has a red flashing light, this could mean one of three things: 1), the set-top cable box is not on, 2) the remote is out of range, or 3) the batteries are getting low.

This article has covered how to refresh your remote so that it can be paired with your tv as well as how to manually rest the remote.

If your Comcast remote is not working, go to your Comcast account to troubleshoot a list of common issues. Select MANAGE TV > TROUBLESHOOT > CONTINUE > RESTART DEVICE > START TROUBLESHOOTING. This process will take about 5 minutes but will resolve the issue.

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