When DISH TV is not working, several factors can cause outages. So, how do you identify which factor might be affecting you? I like to start by ticking off each of the troubleshooting boxes on the list.
As a rule of thumb, when your DISH TV is not working, start by checking your power connection and seeing if it is plugged into the proper outlets. Next, look at your internet connection or if there is extreme weather outside. Lastly, try and insert the smart card into your DISH receiver.
My DISH TV Keeps Freezing/Going Black
When your DISH TV frequently freezes or displays a black screen, it can seem far more serious than it is. There are a few steps to take before calling customer service.
Have you checked to see if your TV is on the correct input? Have you gone about restarting your DISH receiver?
If your DISH keeps freezing or going black, check which input you are operating on. While multiple inputs may display your DISH service, if it is not the correct one, the service can be interrupted. Don’t just assume that, because you can see your program, your TV is on the right input.
If the Input Is Correct
If your TV is on the correct input and you still keep having these issues, there are two ways that I have found work to fix the problem.
When you make changes to your DISH receiver you can end up having interruptions through freezing or a black screen. While resetting may not always be ideal because you’re worried about your tailored content, it is a step that must be taken.
As a general rule, the first step to take is to put your receiver in standby mode. You then wait ten seconds and press the power button to turn it back on. Don’t fret if the result is not instant, it can take five minutes to know if your service is up and running again.
If this doesn’t help with the issue, you need to revert your Hopper to factory settings. This is done by doing a power reset.
All you need to do is find the diagnostic screen by pressing the home button three times. Once there, you select ‘tools’ and click the option to then reset your Hopper.
My DISH TV Has No Sound
We’ve all been there. You go to turn on the TV and, low and behold, there is no sound or the sound is very low. This can be the result of several issues. These are a few steps that I like to take when the sound goes out on my DISH TV.
As a general rule, if your DISH TV service has low or no sound, you should first check to see if the TV is on mute. Using the remote, press the mute button a couple of times. Also, increase and decrease the volume to see if that affects the sound.
Your Volume is Not Muted
If you’ve already ensured that there is not an issue with the sound on your TV, you need to consider the receiver. My first step is to simply unplug the receiver and give it a few seconds before plugging it back in.
If that does not work, you need to make sure that your Hopper is correctly connected to your TV. Loose wires and incorrect outputs happen to the best of us. Ensure that all cables are correctly attached and that you are on the right input.
My DISH TV Won’t Turn Off
You can come across a problem where your DISH TV receiver will not turn off. You can see this both when attempting to use the remote, or by directly pressing the power button on the TV. Often the result is that the screen remains frozen.
If you are having issues turning off your DISH TV, there could be two causes for this issue. Check if you can directly turn off the power of your Hopper. If that is not an issue, you need to replace the batteries in your remote.
If that is not the case, you need to restart your Hopper. Unplug the Hopper from its power source and wait about ten seconds before plugging it back in. Once you have allowed it to restart, check to see if you can turn your DISH receiver on and off.
My DISH TV Is Not Getting/Showing All Channels
It is frustrating to come across the issue of a channel that you know you have has suddenly disappeared. This can come about when you are looking through your guide. You can also notice channels missing when flipping through channels.
In general when your DISH TV is either not showing or receiving all of your channels you need to first look at your list. If any changes have been made it can limit what you can see. If you press the ‘guide’ button on your remote, you can see active subscriptions.
Make sure that you have it set to say ‘all subscribed’ or you risk not being able to see your content. After ensuring that you are correctly subscribed, reset your Hopper by unplugging it for ten seconds before restarting it.
My DISH TV Won’t Change Channels
Even though your service is up and running, often you can experience issues when it comes to changing the channel. This is another one of those areas where you have to evaluate if the problem is with your DISH receiver or with your remote. There is an easy way to go about this.
In the event that your DISH TV won’t change channels, first, check to see that you have the right remote. Ensure that there are new batteries in the remote as well. If your remote is disconnected, press the SAT button and access ‘system info’. Once in there, link the remote to your receiver.
If All Else Fails
Issues with the remote antenna can arise if it has been dislodged. Check to see that it is in the correct position.
If you have tried all of these steps, reset your DISH receiver. Unplug it for the standard ten seconds and give it around five minutes to reboot.
My DISH TV Is Not Connecting To The Internet
While streaming DISH TV does not require the internet, certain situations require an internet connection. So how do you fix your service when your DISH receiver will not connect to the internet?
As a general rule, if your DISH TV does not connect to the internet, check the cables on both your TV and receiver. The cable that affects the internet connection is the LNB cable. Make sure that it is connected at both ends. It should connect to your DISH receiver through the ‘sat in’ port.
My DISH TV Is Not Responding To These Methods
It’s frustrating, but if you find your dish tv not working, often it is an easy fix. If you find that none of these solutions work for your particular issue, you should directly contact DISH to get further support by calling 1 (800) 333-3474. The representatives can perform a more detailed reset to your DISH Hopper.