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Microsoft Surface Keeps Freezing/Crashing

Tablet on the desk table

Many have decided to buy a Microsoft Surface device because it doubles as a slim, lightweight laptop. This tablet computer has a sleek design and has all the uses of regular windows laptops, but users can experience freezing or crashing? If this is happening to you, can you fix the problem?

If your Microsoft Surface keeps crashing or freezing, you should power it off and turn it on again. If you press the power button and it does not power off, force a restart of the device. Also, remember which app or program you used when the crash or freeze occurred, as this may point to the problem.

Do not panic if your computer is freezing. Instead, trying to troubleshoot and fix the problem is a wise course before concluding that you wasted your money and need a new device. However, the solution may be simpler than you think.

How To Fix A Frozen Microsoft Surface

Tablet on the desk table

If you are using your Microsoft Surface and it suddenly crashes or the screen freezes, becoming unresponsive, do not immediately think your device has a unique problem. Unfortunately, many people are complaining about experiencing the same device flaw, but how can you fix it?

To fix your Microsoft Surface, you need to power it off and restart the device closing all apps and programs. If the computer does not shut down when pressing the power button, you must force it to restart.

Press the power button for about 5 seconds, and then restart. If that does not work, you will need to force a restart by pressing the power button and the volume up button simultaneously for about twenty (20) seconds, to power on again. Doing this should get your computer operating again.

Pay attention to the program or app you were using or were open in the background because the problem is likely due to one of these running slow or malfunctioning. If the device freezes or crashes again while using one of the same apps, uninstall it and then reinstall it. Try using the reinstalled app again to see if the problem persists.

Microsoft Windows frequently issues updates to its operating system, which can often fix bugs and glitches that cause freezing. However, if the device does not install these updates automatically as they are released, try manually installing the latest one.

Navigate to Settings > Update & Security > Windows Update > Check for Updates. After installing the latest update, select Restart Now. You now have the latest software updates downloaded to your Microsoft Surface.

As you use your Microsoft Surface, you may download programs, apps, documents, pictures, and videos just like you would with any other computer. However, you may use up all or the majority of the space after a while. This clutter can lead to lagging, freezing, or crashing, so try deleting unused and unwanted files and programs from your device, freeing up some much-needed space.

You can manually look through file folders or under programs and apps and delete and uninstall them. If you do not have the time, try a computer cleaning software that identifies unused items.

Another reason your Surface device may freeze is because of damaged or outdated device drivers. You can use a Windows driver updater tool to update your drivers, but be cautious where you download this tool as you risk downloading a virus from the internet.

Freezing can occur if you have malware, computer viruses, or bugs. To fix this, you can use the Windows Security tool on your device. Go to Start > Settings > Update & Security > Windows Defender > Security Center > Virus & Threat Protection > Advanced Scan > Windows Defender Offline > Scan Now. After the scan is complete, restart your computer.

This article and its contents are owned by Ready To DIY and was first published on 07/08/2022

Microsoft Surface Camera Freezes

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Have you experienced using a video conferencing program, and then the camera on your Surface freezes suddenly, leaving you with an awkward frozen face? Well, that is annoying and can be a bit embarrassing, so how can you fix a freezing camera?

If your Microsoft Camera freezes while you are using it check your internet connection to ensure you are connected and have enough speed. You can also try restarting the program or app you are using since it may be causing the problem. Alternatively, you can power off the device and restart it.

Sometimes the driver for your camera can become corrupted or is out of date. To check the status of your camera driver, search for device manager and then select camera driver. You will be able to see the status of your current camera driver and if it is working correctly. You will also have the option to update the camera driver to ensure you are using the latest version.

Microsoft Surface Keyboard Frozen

Tablet on the desk table

The Microsoft Surface is like a tablet, but it also has a keyboard that doubles as a case to give it that laptop feel. So what can you do if your keyboard becomes unresponsive and freezes?

Suppose the keyboard on your Microsoft Surface freezes; turn off your device and restart. The problem can be a connectivity issue, so disconnect the keyboard from the computer by removing it for a few seconds and then attaching it. Next, check to ensure that the Bluetooth is enabled or replace the battery in your keyboard.

Connect your keyboard to another device to see if it will make a connection and work properly. If it works, you can rule out a problem with the keyboard itself.

Remove any dust in the connection points on your keyboard and your Microsoft Surface.

Microsoft Surface Mouse Keeps Freezing

confused man standing

A mouse has become an extension of our hand as we use computers so often that dragging and clicking seem to happen subconsciously. What if your mouse freezes all of a sudden? Can you fix this problem?

If your Microsoft Surface mouse keeps freezing, it is usually a connectivity problem, so start by checking that your Bluetooth is turned on and connected. Then, replace the batteries in the mouse. Finally, powering off and restarting your computer will fix any glitches causing the freezing.

If you are using a corded mouse, the cord may be damaged, and you will need to buy a new mouse.

Microsoft Surface Touchpad Freezes

Tablet on the desk table

A touchpad built into a laptop is a fantastic invention that eliminates the need for an external mouse that connects to the computer with a wire or utilizes Bluetooth. But, what should you do if your touchpad freezes?

If the touchpad on your Microsoft Surface freezes, turn the computer off and on again by pressing the power button for about twenty seconds until the screen goes black, then press the power button again.

Ensure that you have the latest updates to your operating system downloaded.

Some users have experienced this problem when the device is connecting to an electrical outlet. First, try unplugging it to see if the touchpad responds.

This article and its contents are owned by Ready To DIY and was first published on 07/08/2022

If the driver for the touchpad is out of date or corrupted, it may become unresponsive. To check the status of the touchpad driver, search for device manager and then select mouse or pointing device. The status of the touchpad indicates whether it is working correctly or not. You can also update the touchpad or mouse driver to the latest version available.

A frozen touchpad may be a hardware problem that you will have to have repaired, but optionally you may be able to return the computer to Microsoft and get a replacement.

Microsoft Surface Frozen Black Screen

While using a computer, the screen changes to a completely black screen and can seem unresponsive. What can you do to solve this problem?

If the screen on your Microsoft Surface is frozen black, you will have to restart it. Press Ctrl, Alt, and Delete together and power off, but if the screen stays black, press the power button until you see a windows logo appear. Alternatively, you can force a restart by simultaneously pressing the power and volume up buttons for about 20 seconds.

Ensure you have all the latest windows updates installed on the device, which will fix any bugs.

Microsoft Surface Frozen Won’t Turn Off

Tablet on the desk table

What can you do if you are done using your laptop and want to turn it off, but it is frozen and will not respond?

To turn off a frozen Microsoft Surface, you will need to force a shutdown by pressing the power button for about thirty (30) seconds, then press the volume up and power buttons at the same time for approximately twenty (20) seconds. After that, the device will restart, and you can shut it down properly.

The computers and tablets from the Microsoft Surface line are beautiful and useful, but as with most computers, they are not without problems. So, what can you do if your device is freezing or crashing?

If the Microsoft Surface keeps freezing or crashing, turn it off and restart it. Press the power button. Alternatively, press the power button and volume button simultaneously for about twenty seconds, and the device will restart.

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