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Microsoft Surface Not Turning On (How to Troubleshoot)

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It’s easy to freak out whenever your Microsoft Surface won’t turn on, and you’re stuck there with a black screen or a screen with a logo. But do not get worked up yet — you’re not alone! It’s a common problem for many users — and the solution may be as simple as charging and not a big software issue. While it’s always good to take your Surface into the Microsoft store for servicing, there are a few things you may need to try and troubleshoot the machine beforehand.

If your Microsoft Surface won’t turn on, first, disconnect all accessories, check the charging cable, ensure the device is attached to the power supply, and charge it. Repeatedly press and hold the power button for 10 sec before letting go. Wait to see if it turns on. If there is no sign, repeat the process.

Since most of the time, you just don’t know the precise reason your Surface is not turning on. You can try the solutions until you get the suitable one. If the above steps don’t work,  you can use the keyboard and tablet shortcuts. Use an integrated keyboard or connect a keyboard; press Windows logo+Ctrl+Shift+B.   If you’re in tablet mode, press the volume-up plus volume-down keys simultaneously three times.

Other ways to fix a Surface that won’t turn on, maybe in case it’s a system problem, include: fix MBR, set the system partition into active status, fix boot errors, if any, perform a system restore, reinstall windows or ask for professional help.

The last trick is to do a hard reset. For this, always ensure that it is turned on, then press and hold down the power button and the volume up keys at the same time for like 15 seconds. Although you may see the Surface logo flash on the screen, continue with the hold down until your 15 seconds are over. Finally, release the buttons, wait for more than 15 seconds, and turn on your device as usual. Note that a hard reset may fix your Microsoft Surface, but it’s not highly recommendable.

This article and its contents are owned by Ready To DIY and was first published on 07/05/2022

Microsoft Surface Not Turning On After Update

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You know there’s an issue when the device fails to power on after several attempts — either after a Windows update or even out of the blue. Microsoft Surface may not turn on after the update for various reasons. So, the solutions are also different. Your Surface fails to turn on if the charger or keyboard is damaged. You may as well encounter the problem at hand if the Surface runs into some boot errors like OS not found, NTLDR is missing, etc., or gets stuck in a deep sleep, also known as deep sleep of death.

If your Microsoft Surface is not turning on after an update, you can do a system restore that rolls your windows to a point where it was in the past. You can also reinstall windows to replace undiscoverable corrupted files or reset the device.

Whenever your Microsoft Surface boots into a black or blue screen of death with error codes after an update, you can search for the specific solution to fix the error from Google or MiniTool’s official site. Reinstalling Windows should be your last option to fix a Surface that won’t boot. But, it can be the most effective.

The MiniTool Data Recovery can help you rescue your files from a surface that fails to turn on. It’s specially designed to rescue data from hard drives, SD cards, memory cards, etc. To use it, choose the drive you want to recover data from, then click the Scan button to start the scanning process. The path lists scan results. Open each path to find the file you intend to recover. Click save and select an external drive where you save the data. Your files are safe, and you can now fix whatever system issues are causing your Surface not to turn on.

Microsoft Surface Plugged In Not Turning On

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You’d expect a plugged-in Microsoft Surface to turn on as soon as you press the power button. But this isn’t always the case. Sometimes you may try to turn on your plugged-in device, and all you get is a blank screen staring at you. There are a few ways to troubleshoot a Microsoft Surface that isn’t turning on, even when it’s plugged into the power supply.

If your Microsoft Surface is plugged in and won’t turn on, counter-check all the things that might prevent booting or the battery from charging and check the battery icon status. See that all connections are secure, not damaged, and nothing is plugged into the USB charging port on the power supply.

Since a completely drained battery may not fully charge on a Surface Dock, use the power supply shipped with the device. And after your device charges for five minutes with the power supply, continue charging using the Surface Dock.

You can easily tell if your charging cable is damaged by checking the white LED light at the end of the cable where the cable connects to the Surface. If the cable functions, the LED lights up when plugged into the Surface. But if the light fails to light, remove the cable from the Surface, unplug it from the socket and reconnect it back from a different socket. If you notice any damage to the power connector or power cable, contact Microsoft support for help.

It’s recommendable to use only the genuine Microsoft power supply that came with the Surface, or it was purchased separately to charge its battery. Incompatible or counterfeit batteries, charging devices, and other accessories could lead to battery failure, damage your device, pose an explosion risk, and other hazards which aren’t covered under the Microsoft hardware warranty.

Microsoft Surface Won’t Turn On But Keyboard Lights Up

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Some Microsoft Surface users report the issue of the Surface not turning on while the keyboard lights up, especially after putting it in sleep mode. When this happens, your device is probably frozen, and the reason could be your Surface battery. Many more possible causes may impact your surface functionality, such as faulty power toggle, hardware issue, overheating, or glitched system.

If the keyboard’s lights and your Surface fails to turn on, a common fix is a soft reset or force shutdown. The method varies by Surface model. Ensure you use the correct method for your model. You may also remove all accessories or use the shortcut Windows logo+Ctrl+Shift+B to turn it on.

A soft reset forces a workstation to restart without affecting any settings, files, or programs. If you try a soft reset and all other outlined solutions and your Surface still doesn’t turn on, you may consider getting in touch with Microsoft’s official support service or the store you purchased it from; perhaps use remote support or send your device to the official store for the necessary repair. But if professionals can’t even fix your device, you may need to acquire a new one.

Microsoft Surface Charging but Not Turning On

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There could be several underlying issues whenever your Microsoft Surface refuses to turn on through its charges. Of course, one of them isn’t the power issue since the device is already charging. But there are several other possible causes, most likely to be system issues such as inactive system partition, damaged MBR, virus attack, and more. And since you might not know the real issue, you can try the suggested fixes one after another.

You can fix the issue of your Microsoft Surface charging but not turning it on by setting the appropriate partition as active. You can also look for an updated anti-virus in case of an anti-virus attack or check whether you have a damaged MBR and try to fix it to get your Surface back to normal.

This article and its contents are owned by Ready To DIY and was first published on 07/05/2022

Usually, Windows can only boot from the active system partition set as active; thus, there should be one active partition on your hard drive. If another partition rather than the system partition is active, your Surface becomes unbootable. You can use the professional partition manager to check whether your system partition is active and maybe rule out the problem.

The MBR allows your Surface to locate the OS and boot it. If you have a damaged MBR, your Windows won’t boot, and your device won’t turn on even though it could be charging. Fortunately, you can fix the problem and get your Surface functioning again.

Other fixes that could help include performing a system restore, reinstalling windows, solving system errors if there are any displayed on the screen, or asking for professional help to avoid serious losses that may require you to replace your Microsoft Surface.

To troubleshoot a surface that’s not turning on. Remove all accessories, check the charging cable, connect to the power supply, and charge. Press and hold the power button repeatedly for about 10 sec, then wait to see if it runs and turns on the screen. Repeat the process if there’s no sign.

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