Netflix is one of the most popular streaming services available today. However, even Netflix will experience issues from time to time. If you have had troubles opening, using or logging into the Netflix app, this article should have a solution that you could try.
Netflix will not work on the Apple TV if either of these is out of date, your log-in doesn’t work, the app has frozen, the network connection is disrupted, or the Netflix servers are down. These issues are generally fixed by restarting or resetting your Apple TV, modem/router and/or Netflix app.
You will find a detailed step-by-step guide for each troubleshooting method below, as well as specific solutions for each problem. You can also find out how to re-install the Netflix app on the Apple TV.
Netflix App Does Not Work on Apple TV
There are many different issues you could be experiencing that are preventing your Netflix app from working. Below are the general troubleshooting methods that you should try first, as these methods fix most issues before needing to investigate further.
Restart Apple TV
Step 1: Disconnect your TV and Apple TV from the power.
Step 2: After at least two minutes, plug them both back in.
Step 3: Turn on your TV and Apple TV.
Step 4: Try to open the Netflix app again.
Alternatively, if the power cable is difficult to reach, you can do the following.
Step 1: Go to the Apple TV main menu.
Step 2: Select ‘Settings’ and then ‘System’.
Step 3: Select ‘Restart’.
Update the Apple TV Firmware
Step 1: Go to the Apple TV main menu.
Step 2: Follow the pathway; Settings > General > Software Updates.
Step 3: Select ‘Update Software’ or ‘Update Automatically’.
Step 4: Select ‘Download and Install’.
Step 5: Try to open the Netflix app again.
Update Your Network Settings
Step 1: Go to the Apple TV main menu.
Step 2: Follow the pathway; Settings > General > Network.
Step 3: Select ‘Wi-Fi’ or ‘Ethernet’, depending on which connection you are using.
Step 4: Change ‘Configure IP’ to ‘Automatic’.
Step 5: Change ‘Configure DNS’ to ‘Automatic’.
Step 6: Return to the main menu by holding the ‘Menu’ button.
Step 7: Try to open the Netflix app again.
Test your Network Connection
Step 1: Go to the Apple TV main menu.
Step 2: Follow the pathway; Settings > General > Network.
Step 3: Select ‘Test Network’.
Step 4: Select ‘Yes’ and then ‘Ok’.
Step 5: Select the download speed you expect from your network. As a general rule, Netflix requires at least 3Mbps to stream seamlessly.
Step 6: If this test fails, you will need to troubleshoot your network connection, such as restarting your modem/router.
Restart Your Modem/Router
Step 1: Turn off the Apple TV.
Step 2: Unplug your router and/or modem.
Step 3: After 30 seconds plug them back in.
Step 4: Wait for the modem/router to fully start up.
Step 5: Turn on your Apple TV and try to run the Netflix app again.
Reset Your Apple TV Settings
Step 1: Go to the Apple TV main menu.
Step 2: Follow the pathway; Settings > General > Reset
Step 3: Select ‘Reset All Settings’/
Step 4: Confirm to reset all settings.
Step 5: Download the Netflix app again if required.
Step 6: Open the Netflix app to test it.
Netflix App Not Opening on Apple TV
The Netflix app will generally not open if there is an incompatibility issue between the app and the Apple TV. First, try updating the Apple TV. The steps for this can be found at the beginning of this article.
If there are no new updates available for the apple TV, you can try re-installing the Netflix app. This can be done with the steps below.
Step 1: Press and hold the ‘Select’ button while hovering over the Netflix app until the app starts to jiggle.
Step 2: Press the ‘Play/Pause’ button.
Step 3: Select ‘Delete’.
Step 4: Open the App Store.
Step 5: Find the Netflix app and re-install it.
Netflix Does Not Load on Apple TV
Sometimes you may find the Netflix app will open, but not load. Often the screen will be stuck on the Netflix logo. This can be a temporary glitch, which can be fixed using the following troubleshooting methods.
First, you can try forcing the app to close and the re-opening it. To do this, follow the steps below.
Step 1: Bring up the app switcher by double-clicking the ‘Home’ button.
Step 2: If Netflix is not the first app, swipe right until you find it.
Step 3: Swipe up on the remote to close Netflix.
Step 4: Press the ‘Home’ button.
Step 5: Re-open the Netflix app.
If this does not work, try restarting the Apple TV, checking for updates or re-installing the Netflix app. You can find how to do each of these above.
Netflix Login Not Working on Apple TV
If your login is not working on Netflix, you should always double-check you are using the correct login details. It is easy to accidently type in your Apple ID instead of you Netflix credentials. Also keep in mind that the password is case sensitive.
However, this may also point to a software or network issue. You can try the troubleshooting methods mentioned above to reset the software and network. This includes re-installing the Netflix app.
There have also been unusual solutions noted for this problem, which is presumably due to a bug in the firmware. Unless there is a new update available for Netflix or the Apple TV, try the following solutions.
· Use the Apple TV remote instead of you remote app on the phone.
· Change your password. Some people have found omitting numbers from the password has helped.
Copyright protected content owner: ReadyToDIY.com and was initially posted on May 15, 2021.
· If using a remote app, hit the ‘return’ button on the keyboard instead of ‘submit’ when you have entered the password.
· Add a space after you have entered your password.
Netflix on Apple TV Keeps Stopping
Netflix will likely keep stopping if there are connectivity issues. First, make sure your Apple TV is not located within a cabinet as this can block the Wi-Fi signal.
Secondly, check your internet download speed. Anything less than 3Mbps will have issues with streaming on Netflix. If you find that your wireless internet is not fast enough, try connecting an Ethernet cable instead. This will deliver the fastest network speed available to your Apple TV.
Netflix Won’t Stream to Apple TV
You can no longer use Apple Airplay with the Netflix app. This feature was removed in 2019. It is speculated that this is because Apple announced the development of their own media streaming service, conflicting with Netflix.
Copyright article owner is ReadyToDiy.com for this article. This post was first published on May 15, 2021.
However, this does not mean you cannot project your Netflix app onto the Apple TV. If you have an Apple iPhone or iPad, you can still use the ‘Screen Mirroring’ function.
To do this, swipe to open the Apple control screen. For example, this is opened by swiping across the screen from the top right corner of the iPhone. Then you should see an icon named ‘Screen Mirroring’.
Provided you are connected to the same network as your Apple TV and the Apple TV is switched on, you should able to see it in the Screen Mirroring list. Once you select you Apple TV, your screen will be projected onto the Apple TV.
Why is Netflix Not Available on Apple TV
Some people have experienced a message on their Apple TV that reads ‘Netflix is Currently Unavailable’. This is usually a connection issue. More often than not, this can be fixed using the troubleshooting methods at beginning of this article.
If you still encounter this message after trying all the troubleshooting methods, it may be an issue with the Netflix servers. Sometimes servers go down for no reason and sometimes they are undergoing maintenance (which you should have been notified about).
If this is the case, you will need to wait for the servers to be up and running again. You can call Netflix support to confirm this if you are unsure.
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ReadyToDIY is the owner of this article. This post was published on May 15, 2021.