If Netflix is not working with Airplay, this is due to airplay being discontinued on the streaming platform. Netflix cannot be used with airplay, but it can still be accessed on different smart devices by either downloading the app or using a streaming stick to allow the app on some TVs.
Netflix will not load or play on a Mac if temporary website data, such as cookies or __Indexed DB, need to be cleared. You may also need to change Safari’s preferences to ‘Allow Auto-play’ or reinstall Silverlight. Other issues relate to outdated software, poor internet or certain security software.
For the Netflix app installed on a laptop you should ensure the Netflix app is up to date in the Microsoft store. Next, go to the list of apps on your computer and select the advanced options for the Netflix app, select ‘terminate’ and ‘reset’. Below are some more steps if it’s still not working.
Netflix sound will not work on your Mac if you have muted or set the volume too low. This can be adjusted on the keyboard or in System Preferences, or can be separately adjusted in the Netflix video and Safari. The sound can also be affected by Mac errors or by other programs, apps and plugins.
Netflix only works on Mac computers through a web browser. Further issues may require you to update the browser, restart your Mac, clear temporary web files or RAM, troubleshoot your network, disable or update plugins or browser extensions, or disable the ‘Automatic Graphics Switching’ function.
The sound in Netflix usually does not work on an iPhone due to the sound settings in both the app and on your phone. There may also be apps running in the background that are dominating the sound, or making it too low. Other possibilities include poor internet connection or bugs in the firmware.
If Netflix on Xfinity isn’t showing up, isn’t available, or can’t be found, it could be that your Xfinity box is not compatible with the app. To see if your Xfinity box is compatible, press the ‘Xfinity’ button on the remote > ‘Apps’ > highlight and click the app icon, then see if Netflix appears.
If your Xbox won’t play Netflix, it could be that you don’t have the proper bandwidth to support playing the content from within the app. You will need a connection speed of 25 Mbps or higher to be able to play Netflix from your Xbox, as lower bandwidths cannot accommodate the content.
If the sound of Netflix is out of sync or lagging on your Xbox, you may need to uninstall and reinstall the app to your Xbox. To do this, go to ‘Games & Apps’ > ‘Apps’ > ‘Netflix’ > ‘Manage App’ > ‘Uninstall All’ > then select ‘Uninstall All’ once more to confirm you want to delete the app.
If, on Xbox, Netflix keeps logging out, signing out, or kicking you out of the app, one of the fastest ways to resolve the issue is to uninstall and reinstall the app. To do this, see the previous section, “Xbox Netflix Login/Sign In Problems’ to find the steps you need to complete this process.