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Roku Volume Won’t Work/Stuck/Too High/Too Low/Not Leveling

A Roku streaming device comes with its own remote that allows you to control power, certain settings, and functions. Your remote also lets you adjust the volume of your Roku. But what if your remote’s volume control isn’t working and your volume seems to be stuck?

If your Roku volume won’t work or is stuck, try re-pairing your Roku and your remote. If that doesn’t work, try refreshing the HDMI-CEC devices attached to your TV, like a speaker or soundbar, or reprogram the remote to your TV. You can also contact Roku customer support to help you troubleshoot.

Male sitting on sofa turning on TV with remote

This article will talk about certain volume-related Roku issues and read on to learn how to troubleshoot and address these problems.

Roku Volume Stuck

TV streaming device remote

If your Roku’s volume control is stuck on a particular volume level and cannot be adjusted through your remote, you can try a few solutions.

Make sure that it’s only your volume control that’s having issues. Then, check the other functions through your remote to rule out drained batteries. If your remote also cannot do everything else you need it to do, you may want to replace your old batteries with new ones.

Identify Your Remote Type

It’s also worth noting that there are different types of Roku remote, and any issue you’re having with yours might be based on the type you have. Before you begin troubleshooting, determine first which kind of Roku remote you’re using with your streaming device.

Your remote could either be a standard Infrared (IR) remote or an Enhanced “Point-Anywhere” remote. An easy way of telling which one you’re using is by opening the battery compartment and finding the pairing button. A remote that has a pairing button is a Roku Enhanced Remote, and if it doesn’t have one, then it’s a standard IR remote.

To troubleshoot a Roku standard IR remote, head over to this support page.

Re-Set Your Remote for TV Controls

Once you’re sure that your batteries are good, you can try setting your Roku remote for TV controls again. To do this:

  1. Go to Settings.
  2. Click Remotes & Devices.
  3. Click Remotes.
  4. Select your remote.
  5. Set up remote for TV control.

You can visit Roku’s FAQ page on how to set up your Roku Enhanced Remote to control your TV.

Moreover, remember that your Roku device will play music to help you during the enhanced remote setup process. So, if you don’t hear the music or if your TV doesn’t mute properly, you may want to review Roku’s troubleshooting guide for when you set up your remote to control the volume on your TV.

Re-Pair Your Remote

Roku’s customer service also suggests trying to re-pair your remote. To do this:

  1. Open your remote’s battery compartment and take out the batteries.
  2. Pull out the power cable from your Roku device and wait for five seconds before reconnecting it.
  3. Once your Roku device displays its home screen, put the batteries back into your remote’s battery compartment.
  4. Press and hold the pairing button, which you can find inside the remote’s battery compartment.
  5. Do this for three seconds or until the pairing light on your remote starts to flash.
  6. If you don’t see the pairing light flash, try again.
  7. If it still doesn’t light after your second attempt, you’ll need to replace the batteries.
  8. Once you see the pairing light flashing, wait for about 30 seconds while your remote establishes its connection with the Roku device.

After this, you should see the remote pairing dialog on your TV screen.

Contact Roku Customer Service or Technical Support Team

If you’ve tried various solutions and none worked, the root cause of the problem could be something else. You may need to contact Roku’s customer support so they could investigate it. They might also need to get your Roku account email address and the serial number of your Roku device.

You can send a private message to Roku’s customer service and technical support team through the Roku community, which was created to allow users to connect with each other and the support team, share tips and recommendations, and resolve issues.

After you register with the community, you can first try to search for the answer to your problem. However, if you feel the need to talk to support personnel directly, you can send a private message. Simply click the envelope icon found at the top right side of the page, right next to your avatar.

Roku TV Volume Fluctuates/Keeps Changing / Roku Volume Goes Up and Down

Female watching TV at night

Fluctuating volume is a problem experienced mainly by Roku TVs.

If you have an issue with your Roku TV about inconsistent volume, where the volume mode fluctuates or the volume goes up and down, you may want to hard-reset your TV. You can unplug your TV for five to ten minutes, plug it back in, and see if the issue has been resolved.

For those with a TCL Roku TV having inconsistent volume mode:

  1. Unplug their TV.
  2. Find the TCL button at the front of the TV.
  3. Look for the small button behind it.
  4. Press and hold this little button for 15 seconds.
  5. Plug your TV back in.

Giving your TV a hard-reset could solve the problem.

If the problem of fluctuating volume doesn’t affect your entire Roku TV but only specific channels or apps that you downloaded and installed, then you may want to uninstall and reinstall them afterward.

You can also try to reboot your Roku TV.

Roku TV Keeps Turning Volume Off

Smart TV screen menu

If your Roku TV keeps turning its volume off or keeps losing sound on any channel, especially every time a new episode comes up, certain fixes may work but may only be temporary. You may want to do a system restart. To do this:

Copyright protected content owner: and was initially posted on June 26, 2021.

  1. Go to your Home screen.
  2. Scroll up to Settings
  3. Select System.
  4. Scroll down to Power.
  5. Look for System Restart.
  6. Press Enter.

Your Roku TV will reboot, and this could fix the issue without wiping your channels and losing your settings.

Roku Volume Won’t Turn Down

Male with TV remote sitting on sofa with dog

If your Roku TV’s volume won’t turn down or keeps on turning up until it reaches 100 every time you lower it, you can try to reset your TV to factory settings:

  1. Go to Settings.
  2. Click Systems.
  3. Select Advanced System Settings.
  4. Click on Factory Reset.

You’ll get a four-digit code that’ll allow you to reset your Roku.

Roku Factory Reset
Factory Reset Your Roku

You can also restart your Roku TV then change the settings under the remote menu. To do this:

  1. Go to Settings.
  2. Select Remotes & Devices.
  3. Select Remotes.
  4. Choose the kind of remote you use.
  5. Pick Set Up Remote Control for TV Control.

Roku Volume So Low

Young female sitting on bed with a bowl of popcorn and a TV remote

If you’re experiencing low volume on your Roku TV, there are several troubleshooting steps you can try. Some common causes include incorrect audio settings, a faulty audio cable, or a damaged speaker.

Copyright article owner is for this article. This post was first published on June 26, 2021.

To fix the issue, try adjusting the audio settings on your Roku TV, ensuring that all audio cables are securely connected, and trying a different cable if necessary. If none of these solutions work, you may need to contact the manufacturer’s customer support team or a professional repair service for further assistance.

By following these tips, you can troubleshoot common issues with low volume on your Roku TV and potentially avoid the need for costly repairs or replacements.

Roku Automatic Volume Adjustment Not Enabled/Roku Volume Leveling Not Working

Male adjusting TV volume with remote

Do you have a Roku Streambar? You can enable the Automatic Volume Leveling or the Night mode by doing the following:

  1. Go to the Home menu.
  2. Go to Settings, scroll, and select Audio.
  3. Pick Volume modes, and select your desired setting.

If you select Leveling, that enables consistent TV volume across various forms of entertainment so that you don’t need to change your show’s volume each time you switch channels.

If you select Night, the volume of soft sounds, such as whispering, is raised while the volume of loud sounds, such as blasts and explosions, is reduced. This makes it easier to hear things more clearly at night without worrying about waking the baby up or disturbing your roommate.

If you’ve enabled audio leveling or night mode, but it doesn’t work or the sound goes off, you can try turning off your TV, then unplugging it for about 60 seconds before plugging it back in and turning it on again. Another suggestion from the Roku Community is to download updates as they come.

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ReadyToDIY is the owner of this article. This post was published on June 26, 2021.

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