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Samsung TV Smart Hub Not Working (Won’t/Keeps Updating/Etc)

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The Samsung TV Smart Hub is a feature that offers users the ability to browse the internet, download apps, find new games, and even talk with friends. What do you do when the Samsung TV Smart Hub is not working, continues to update, or won’t update at all?

If your Samsung TV Smart Hub is not working, won’t update, or repeatedly updates, you can try a few different solutions. These include resetting the Smart Hub, completing a software update, resetting the internet, and deleting unused apps to create more storage among other solutions.

Smart TV programming

Samsung TVs Smart Hub’s ability to search for movies, use the internet, discover different apps and perform other advanced tasks makes it something that many Samsung users can’t live without. Therefore, when the Smart Hub encounters problems, this can throw a major wrench into users’ experience. Continue reading to find solutions to your Samsung TV Smart Hub problems.

Samsung TV Smart Hub Not Showing Up/Not Available/Not Working/Not Supported

TV remote pointing at TV screen

If you turn on your TV and find that the Samsung Smart Hub is not even showing up, is not available, is not working properly, or the TV reads that this function is ‘Not Supported,’ you may find yourself wondering why you ever messed with technology to begin with. This issue can be so frustrating especially considering that the Samsung Smart Hub is the main point in which you choose to go to either movie, application, TV, or internet.

If the Smart Hub of your Samsung TV is not showing up, is not available, is not working, or is reading ‘Not Supported,’ there is a simple solution that typically will get things back into working order within a matter of minutes. Simply start a Smart Hub reset by pressing the ‘Home’ button on your remote > select ‘Settings’ > choose ‘Support’ > select ‘Self Diagnosis’ > then choose ‘Reset Smart Hub.’

After the reset has been completed, your Samsung TV will automatically restart itself and you should be able to have complete access to the Smart Hub again. If this doesn’t work the first time, many users have had success with second, or third tries. Therefore, give it a few more goes if you don’t see the restoration of your Smart Hub after the first reset.

Samsung TV Smart Hub Won’t Update/Keeps Updating

Wall mounted TV

If you find yourself in a position where your Samsung TVs Smart Hub needs to be updated, you will likely immediately follow the steps to ensure this is done. This is a way to keep software within it updated and to ensure that the system is running smoothly. However, if you cannot get your Smart Hub to update, you might encounter glitches within the hub itself. Even more, if the Smart Hub won’t stop updating, you have decreased access to the feature.

If your Samsung TV Smart Hub will not update or continues to update repeatedly/won’t stop updating once it has started first check your internet connection, as a poor connection can lead to problems updating or an update that lasts longer than it should. You can also reset your Smart Hub as previously mentioned above, but internet problems are typically the biggest cause for this issue.

If neither of these solutions are working, one of the oldest and easiest tricks in the TV book is to reset the TV itself. Simply unplug the TV from its power source directly and let it sit for 2 – 10 minutes or press the power off button for 5 seconds and wait for one minute before turning it back on. You can also unplug the TV directly from the source and allow it 30 minutes before turning it back on which will occasionally do better than the shorter time span in resetting.

Samsung TV Not Connecting to Smart Hub

TV remote pointing at TV screen

There are times when Samsung TV owners can’t even get their Smart Hub to start the updating process due to its inability to connect. This problem typically will display some type of message that will relay that the connection is not happening or the connector will buffer without end. The Smart Hub is essentially the heart of your Samsung TV and without this connection, the TV is essentially a black box above your mantle.

If your Samsung TV is not connecting to the Smart Hub, you may be in need of a software update. To perform a complete software update, navigate to ‘Settings’ within your TV and click on ‘Support’ > from there, select ‘Software Update’ > then press ‘Update Now.” This will start the software update and should enable your TV to successfully connect to the Smart Hub

If updating the software of your Samsung TV does not resolve your connection issues, consider checking your internet connection as previously mentioned. If the internet connection is poor, this can cause your TV to struggle to connect or will keep it from connecting at all. To check internet connection press ‘Home’ > ‘Settings’ >’Network’ > ‘Network Status’ and view the status of your network.

Samsung Smart Hub TV Not Connecting to Wi-Fi/Internet

TV trying to connect to Internet WiFi

In order for a Samsung TV to run the Smart Hub, it must be connected to wifi/internet. Without this, the Smart Hub will not be available to you as well as the various functions within it. If you have trouble connecting your Samsung Smart Hub TV to wifi/internet, there are a few different options you can try out to get your device connected to the internet so that the Smart Hub can run.

If your Samsung Smart Hub TV is not connecting to the Wi-Fi/internet first make sure that your device detects a Wi-Fi network. To do this go to Settings > General > Network > Network Settings > Wireless. If you see other networks listed, then it means that the wireless card on your TV is working and it is likely an issue with your own network. If the TV is not compatible with your network, it will not connect.

For example, if you have a certain model that only connects to a 2.4Ghx network, it will not connect to a 5Ghz network. The incompatibility of networks can happen for Samsung TVs that are older but have been tied to a newer network or the reverse. To find what network your Samsung TV is compatible with you can refer to the user manual.

Samsung TV Smart Hub Not Connecting to Netflix

Hand holding remote that's pointed to the TV with Netflix on

If you aren’t having trouble connecting to the internet and are still able to run apps within the Smart Hub of your Samsung TV, you might be left feeling rather perplexed when your Netflix application will not connect. Many times, the simple solution here is to simply turn the TV off and back on again, but if this does not resolve your issue, you can attempt a few other workarounds to get the application running again.

If your Samsung TV Smart Hub will not connect to Netflix, first try to reinstall the app by long pressing on the app until the option to ‘Reinstall’ appears. If this does not work, delete unused apps to see if this will free up space and allow Netflix to run more efficiently. Last, check to see if there is a need for a firmware update by going to Settings > Support > Software Update > Update Now.

If neither of these solutions work, there is also a code that many have used and have found to get the Netflix app running smoothly again. From the Netflix home screen enter the sequence with your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

Samsung Smart Hub TV Keeps Crashing

Smart TV screen on

Even if you can get the Smart Hub of your Samsung TV to load and appear, some owners experience the problem of the Smart Hub crashing repeatedly. You are able to open the Smart Hub, but once within it, it exists out. Many times, this is caused by slow or unstable data and can be fixed by either resetting your internet or getting a higher-speed internet to accommodate the internet usage of your Samsung TV.

If your Samsung Smart Hub TV keeps crashing and the issue is not your internet speed, the problem could be within the storage of your Smart Hub. If the Smart Hubs memory has been overloaded, take time to go through the Smart Hub and delete any apps that are not being used. Navigate to Apps > select ‘Settings’ in the top right corner > then select the app you want to delete > press ‘Delete.’

If internet speed and storage are neither the issue, then consider rebooting your internet. Many times, the Smart Hub does not have a stable enough connection to run uninterrupted and this can cause the crash. Simply follow the directions supplied by your internet provider for your router and reset.

Samsung TV Smart Hub Keeps Disconnecting

TV remote changing channels

Unlike the usual cause behind a Samsung TV Smart Hub continually crashing, the biggest problem that normally causes a Smart Hub to keep disconnecting is an issue with the internet. There are a few different things that can be done to fix this problem which have been previously mentioned, but let’s briefly summarize those along with one more trick that may get your Smart Hub working without interruption.

If your Samsung TV Smart Hub keeps disconnecting, first try to reset the network – Home > Settings > General > Network > Reset Network > Yes. If this does not solve disconnection issues, set the DNS server manually – Settings > General > Network > Network Status > IP Settings > Enter Manually > 8.8.8.8 > Done.

The DNS is a network of directories that finds the proper IP addresses for different sites. However, if your device is having trouble making this connection through your network, it can cause connection problems within the Smart Hub. You can also restart your network source as well which should be done according to the specifications of each router. Always be sure to give at least 5-10 minutes before rebooting.

Samsung TV Stuck on Smart Hub is Being Updated

Smart TV remote

If you go through the steps to update your Smart Hub and then wait a few minutes, wait longer, and then a few minutes turn into a few hours, you have a problem with your Samsung TV being stuck on ‘Smart Hub is being updated.’ At first, this message may seem promising, but it should not take your TV overnight or even a couple of hours to update. Therefore, you are in need of a solution.

If your Samsung TV is stuck on ‘Smart Hub is being updated,’ try powering your TV off and wait for 30 seconds and turn the TV back on. Wait for 5 minutes then go to the mains of the TV and power it off for another 30 seconds. This should cause the system to reset and you can either go back and try to update your Smart Hub again or check to see if the update was completed, but the screen simply froze.

This problem is also commonly solved by simply disconnecting the TV from its power source. Although this is a very old and simple solution, many times, the TV simply has encountered a temporary issue that can be solved by a restart. These problems do not affect your TV long-term and thus can be resolved quickly and simply.

How Do I Turn On Smart Hub on Samsung TV

Samsung Smart Hub is available on every smart TV, but is a feature that requires a bit from the user before it can get started. Some Samsung TV owners are under the impression that the Smart Hub is automatically available to them and are then surprised when they are asked to perform a few tasks before getting started. However, the tasks required are simple and take a matter of minutes to complete in order to turn on the Smart Hub of your Samsung TV.

To turn on the Smart Hub on your Samsung TV you need to either press the ‘Menu’ or ‘Settings’ button on your remote > select ‘Smart Features’ > select ‘Samsung Account’ > select either ‘Login’ (if you have an existing account) or ‘Create Account’ > press ‘Smart Hub’ button on your remote > then open the Smart Hub.

Once you have your account established and you are logged into the system, turning on the Smart Hub of your Samsung TV could not be any more simplistic. Simply grab your TV remote and turn the TV on. Once the TV is on, all you have to do is press the Smart Hub button that is directly on your remote and you will be navigated to the Smart Hub screen on your Samsung TV.

How to Reset Smart Hub on Samsung TV

If you are having issues with your Smart Hub either continually shutting down, perpetually updating, updating repeatedly, crashing, disconnecting, or not connecting to Wi-Fi, there are all kinds of various solutions that may work to get the Smart Hub working again. However, one of the most universal methods of solving an issue within the Smart Hub is to simply reset it in order to get the system up and running again, which has been previously discussed.

Very briefly, to reset the Smart Hub on a Samsung TV click the ‘Home’ button on your remote > ‘Settings’ >‘Support’ > ‘Self Diagnosis’ > ‘Reset Smart Hub.’ More thorough instructions can be found previously under the section ‘Samsung TV Smart Hub Not Showing Up/Not Available/Not Working/Not Supported.’

How Do I Update Samsung TV Smart Hub

To ensure that your Smart Hub has received all the necessary software updates that come out on a regular basis, your Samsung TV Smart Hub will need to be updated. These updates are typically automatic, but if you find that your Smart Hub is disconnecting, running slowly, or having any other problem, there may be an update that simply did not automatically process, which means that it will need to be done manually.

To update your Samsung Smart Hub over the internet, navigate to ‘Settings’ > select ‘Support’ > select ‘Software Update’ > and then select ‘Update Now.’ You can also update them automatically while watching TV by going to ‘Settings’ > ‘Support’ > ‘Software Update’ > ‘Auto Update.’ The update will go through and will then be applied the next time you turn on your TV.

If you believe that you are in need of an update but cannot find one that is available, this means that your TV has been updated with the most recent software and there is no need for another update. This will appear once ‘Software Update’ has been selected and a message will appear that reads “No Update Available” or simply “None.”

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