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Sony TV Ethernet/WiFi Not Working (Can’t Connect/Disconnects)

If you have a Sony TV, to have any access to all of its internet-run functions, you must have an internet connection. Without this, you are in a bit of a rut. What do you do if your Sony TV ethernet or WiFi is not working, such as having trouble connecting or constantly disconnecting?

If your Sony TV ethernet or WiFi is not working (for example it won’t connect or continually disconnects), a few solutions include checking that cables are properly connected, checking the network settings, resetting the modem/router, and disconnecting other devices using the internet in tandem.

TV remote with a blurry TV image in the background

Internet connection problems are so frustrating when it comes to devices such as phones and computers, but they are even more of a problem when you are having to deal with a device like your Sony TV, which owners are typically more unfamiliar with. If you are having issues with your Sony TV’s ethernet or WiFi connection, continue reading to find a list of all the different problems you may encounter and how to solve them.

Sony TV Ethernet Not Working/Connected (Wired)

Back of TV connection panel

If you are using ethernet to receive internet, this is essentially a cable that is run to your home and is locally wired to your specific spot. The great thing about ethernet is that it is typically more reliable than other forms of internet, but from time to time, it can still cause problems – especially with your electronic devices. If your Sony TV ethernet is not working or will not connect, what do you do to get things up and running again?

If your Sony TV indicates “Ethernet not connected,” it may be due to a faulty or loose Ethernet cable. Check the cable to ensure it’s firmly plugged into the TV and your router. If the connection is secure but the problem persists, try using a different Ethernet cable to rule out the possibility of a defective cable causing the issue.

Another reason for an Ethernet connection issue could be related to the router or network settings. Ensure your router is functioning correctly by checking other devices connected to the same network. If they also cannot access the internet, reboot your router by unplugging it, waiting a minute, and plugging it back in. Additionally, verify that your TV’s network settings are configured to use a wired connection instead of Wi-Fi.

If your cable connection or the cable itself is not the issue, try to power reset your modem or router by unplugging the power cable from the modem/router and wait one minute, reconnect the power cable to your modem/router and verify that it is turned on, then wait for the vice to complete its connection. A power reset can also be performed by unplugging your TV for 30 seconds from the power source and then plugging it back in.

Sony TV Keeps Losing Ethernet Connection

Girl staring at a TV that's off

If you are able to connect your Sony TV to your ethernet, you may be thinking that all internet problems are in the past. However, some Sony TV owners who have ethernet cables have experienced problems with their TV repeatedly losing connection. This can be extremely frustrating, as the connection is there, but it simply will not stay put. What do you do if your TV continues to lose an ethernet connection?

If your Sony TV keeps losing an ethernet connection, you need to first check the network connection status. To do this press ‘Home’ on your remote > ‘Settings’ > ‘System Settings’ > ‘Set Up’ > ‘Network’ > ‘Network Setup/Home Network’ > ‘View Network Status/View Network Settings and Status’ > ‘Check Connections’ > ‘Yes.’ Wait for the check to run and you can then go from there to solve the issue.

If your cable connection fails, you will need to power reset your modem/router (see: “Sony TV Keeps Losing Ethernet Connection). This is a quick and typically, very effective solution. You can also attempt a power reset for the TV which can be found under “Sony TV Ethernet Not Working/Connected (Wired).” Each of these solutions should be tried if one does not work.

Sony TV Ethernet Not Connected Error

Person typing on keyboard with TV in the background

If you turn on your Sony TV and realize that the ethernet is no longer connected and an “Error” code appears, you are left wondering what the issue is that caused such a message. It can be frustrating trying to navigate the ends and outs of different technological problems, however, if you see this “Error” code on your Sony TV, there are a few solutions that typically get things back up and running without too much fuss.

If your Sony TV ethernet is not connected and displays a message that reads ‘Error,’ one of the most effective solutions is to cause your TV to forget the network it was previously on and reconnect. To do this you will press ‘Home’ on your remote > ‘Settings’ > ‘Network’ > ‘Network Setup’ > ‘Expert’ > ‘WiFi’ > select your personal WiFi connection > ‘Forget Network.’

Once the process of forgetting the network has completed, turn your TV off to reconnect to your ethernet line. To do this press ‘Home’ on the remote > ‘Settings’ > ‘Network’ > ‘Network Setup’ > ‘Set Up Network Connection/Wired Setup’ > ‘Easy/Auto’ > then follow the prompted steps to complete the remainder of the setup.

Sony TV Not Recognizing Ethernet Cable

Female that is plugging back cables in the back of a TV

If you have an ethernet cable and your computer is running smoothly on its system, you should expect the same outcome to occur for your Sony TV. However, some owners have encountered errors with their Sony TV and its ability to recognize the ethernet cable within their home or business. If your Sony TV is not recognizing the ethernet cable that other devices are having no trouble with, take a look below to find your solution.

For a Sony TV that is not recognizing the ethernet cable within your home or business, you want to start with the most basic solutions by making sure that the ethernet cable is securely connected to the TV, but also to the router. If the integrity of the physical connection is not the problem, test the actual connection of your ethernet cable by either running another device or hooking it up directly to a separate device.

If the physical connection of your ethernet cable is not the problem and it is working just fine with other devices, you may want to try another LAN port on the router that is available, which was previously mentioned. It is rare, but there are times when LAN ports do go bad and others on your router have a better ability to run the devices that it is connected to. To do this, simply switch the point in which your cord was plugged into on your router.

Sony TV Built-In WiFi Not Working/Connected (Wireless)

Guy researching a problem on a laptop

There is nothing worse than having a WiFi network that you know and trust set up within your home or business, only to find out that it is not functioning properly. If you turn on your Sony TV and go to open your favorite streaming application within it, but are faced with the message that the WiFi is not connected, you are left to figure out when it is causing the problem, but also how exactly to solve the issue.

If your Sony TV built-in WiFi is not working or is not connected, you first need to make sure that your modem or router is connected to the internet. Each is different, so be sure to refer to the manual that came with your modem or router to find exactly how this should be configured. Another common problem involves people simply inputting the wrong password so be sure your casing and spelling is exactly correct.

If neither of these solves your problem, you may want to check on the distance between your WiFi router and your Sony TV. Many times, the router is too far away from the TV for the proper amount of signal to reach it and this can cause the TV to not connect to the WiFi.. Also, be sure that your TV is set to WiFi by clicking ‘Home’ > ‘Settings’ > ‘Network Setup’ > ‘Set Up Network Connection’ > ‘Custom’ > ‘Wireless Setup’ > ‘Wireless Device’ > ‘Ok.’

Sony TV Keeps Disconnecting From WiFi

WiFi symbol on a TV

If you are able to connect to the WiFi in your area through your Sony TV, you would think that there would not be any further issues concerning connection, as it works, right? Some Sony TV owners though have experienced not a problem with the WiFi initially connecting, but with it continually disconnecting once things seem to be in the clear. If your Sony TV is connecting to WiFi at first, but then disconnects, ready below to find your solution.

If your Sony TV keeps disconnecting from WiFi, you should first see if the signal strength is weak by moving your router closer to the TV, however, if the router is closer than three feet from your TV, it could be the cause of your disconnection. If you have other devices on your network that are downloading large files at the same time you are trying to use your Sony TV, this can cause interference and thus, disconnection.

If none of these are your problem, you can try to completely disconnect from your network and reconnect by putting in your private password again. You should also check to see if there are any devices causing electromagnetic interference with your Sony TV such as microwaves, cell phones, wireless toys, and even garage door openers. If any of these are being used at the same time, they can affect the performance of your Sony TV.

Sony TV Not Recognizing WiFi Password

Angry man sitting on sofa with TV remote

When it comes to wireless networks, there is always going to be a step where users must put in their passwords to complete the connection. Unlike an ethernet cable that plugs directly into your Sony TV, WiFi requires owners to know their networks, but also know the passwords that were either provided for them or they created on their own. If you have a Sony TV and it is not recognizing your password, take a look at the solutions below.

If your Sony TV is not recognizing your WiFi password, you need to first make 100% sure that the password you are inputting is correct. WiFi passwords are case sensitive and can also sometimes be rejected if there is a space put at the end of the password once you have finished typing it in. Take your time putting the password in and confirm that every letter, number, or symbol is exactly as it should be.

If you are certain that your password is correct, a few different things can be done. First, you can reset your router, which as mentioned previously, can be done by following the user manual or instructions on the router itself. You can also perform a factory reset on your Sony TV that will restore it to its factory settings by pressing ‘Home’ > ‘Settings’ > ‘Storage & Reset’ > ‘Restore Factory Settings’ > ‘Erase all Data’ > ‘Reset.’

Sony TV Internet Not Working/Connected (Internet)

TV repair guy fixing TV with woman sitting on couch

If you have a Sony TV and turn it on to find that the internet is no longer working or is no longer connected, you will be left without the ability to run your favorite applications, stream your favorite movies, and use any of the various internet operated functions that Sony offers. The Internet is an essential component to many Sony TV’s and if you find it is no longer working, you are left wondering how to resolve the issue.

Copyright protected content owner: and was initially posted on March 25, 2021.

If your Sony TV is showing that the internet is not working or is no longer connected, first check to see if the internet is working on other devices such as computers or tablets. If the internet is working on these devices, then the problem lies within the Sony TV rather than the connection itself. To solve this problem, reference the previous section “Sony TV Built-In WiFi Not Working/Connected (WiFi).”

This will guide you through the steps to ensure that your Sony TV is set up to receive a wireless signal, which could be the cause of your lack of internet. However, if other devices in your home are also not connected to the internet, this is an issue with your WiFi which can be resolved by resetting your modem or router. You should also be sure to check that all WiFi passwords have been correctly inputted into your TV as well.

Sony TV Keeps Disconnecting From Internet

Blurry TV screens

When you are in the middle of a very intense movie scene, are streaming a game that you could not get with your regular cable options, or are at the beginning of the final episode of your favorite show, you expect your Sony TV to perform without any hiccups. Although your TV may be doing fine, when the internet disconnects from it, you are left in complete frustration as your viewing experience was abruptly interrupted.

If your Sony TV keeps disconnecting from the internet, this can many times mean that the strength of your WiFi is simply not strong enough. To solve this, you can either move your router closer to your TV or disconnect other devices that may be interfering with the signal of your Sony TV. If multiple devices are being used at the same time, this can cause the WiFi strength to diminish with your Sony TV.

Also be sure that your router displays that it is completely connected. If this is not the cause, perform a reset to your router. Once this is done, if your Sony TV is still disconnected from the internet, try resetting your TV as well. A factory reset is not typically needed for this type of problem (see: “Sony TV Not Recognizing WiFi Password”), therefore, you can perform an electrical reset by unplugging the TV from the power source for two minutes.

Copyright article owner is for this article. This post was first published on March 25, 2021.

Sony TV Connecting to WiFi But Not Internet

Guy watching a TV screen with movie show options

If you have a Sony TV and notice that the TV is connecting to the WiFi, but the internet is still not working, this issue can be a tad confounding. How is it possible that the WiFi would show as functioning, but the internet does not match its status? If you find that your Sony TV relays that the WiFi is connected, but none of your apps are properly working, there is a simple solution that many times works within minutes below.

If your Sony TV is connected to WiFi but will not connect to the internet so that different internet-run operations can run, you may want to check the time that is displayed on your TV. If the time on your Sony TV does not mirror the exact time on devices like your smartphone, get your Sony TV to set the time from the network. To do this press ‘Home’ > ‘Settings’ > ‘Date & Time’ > ‘Automatic Date and Time’ > ‘On.’

Many times, this can fix the lag that is happening between your WiFi transmissions and its ability to be translated through the internet. If this does not work, try either an electrical reset (see: “Sony TV Keeps Disconnecting From Internet”) or go for more drastic measures if none other works by completing a factory reset for your Sony TV (see: “Sony TV Not Recognizing WiFi Password”).

How To Connect Sony TV to the Internet Via Ethernet or WiFi

Guy installing a TV

Now that you know all the ways to solve any of your ethernet, WiFi, and Internet problems with your Sony TV, you may be curious as to how either the ethernet or WiFi can be properly connected so that you ensure the least amount of problems as possible. There is never a guarantee that Sony TV owners will not encounter internet problems from time to time, but a proper connection can be a great start to minimizing any potential future issues.

To connect a Sony TV to the internet via ethernet, you will first connect the ethernet cable from the router to the Local Area Network (LAN) jack on the back of your Sony TV. If you find that there is no LAN port on the router, you can try using a different port, but if this does not work, you will need a hub device. Then, adjust your settings by pressing ‘Home’ > ‘Settings’ > ‘Network & Internet’ > ‘Easy Setup’ > ‘Wired LAN.’

To connect a Sony Tv to the internet via WiFi, you simply need to set up the internet through the settings on your TV. To do this, press ‘Home’ on your remote > ‘Settings’ > ‘Network’ > ‘Network Setup’ > ‘Set Up Network/Wireless Setup’ > select the connection method which should be ‘WiFi’ > follow the on-screen instructions that will prompt you to connect your Sony TV to the WiFi available.

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ReadyToDIY is the owner of this article. This post was published on March 25, 2021.

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