I’ve been watching TV shows on Peacock for a few months now but all of a sudden it stopped working and it wont open. I looked through the official help files provided by Peacock and I thought I’d explain step by step how to fix it:
Start by force stopping the Peacock app. That is done by selecting it from the apps menu and pressing the menu button. After that a menu will pop up, and one of the options will say ‘force stop’. Once you select that, open the Peacock app again and test whether it’s working.
Doing that step as well as a reset on your Fire TV stick will fix 80% of issues that can cause Peacock not to work. But, there are additional steps if that doesn’t work for you. I’ll also explain step by step how to reset your Fire TV stick below.
Firestick Won’t Play Peacock
On the Peacock app you typically just select the show you want to watch and it will start playing straight away. However, when it doesn’t, here’s how to get Peacock to work again.
You should do the following steps:
- Force close the Peacock app
- Restart your Fire TV device
- Test your internet connection
- Clear the Peacock app cache
- Uninstall Peacock and reinstall it
If you have done all of these steps, and you still can’t get Peacock to work then be aware that Peacock is unavailable in some countries. However, below I will explain step by step how to do each of the fixes so that you can get Peacock working on your Fire TV stick again.
1. Force close the Peacock app
To force close the Peacock app navigate to ‘Apps’ which is located on the menu at the top of the Fire TV home screen. Once you select it, it will display all of the apps that you have installed on your Fire TV stick.
Move the cursor over the Peacock app, and press the menu button. It’s the button on the right hand side of the remote that has three horizontal lines one on top of the other.
A menu will appear in the bottom right hand side of the screen. One of the options is ‘force stop’, select that and then press the big circular button on your Fire TV stick remote.
After that, reopen the Peacock app and test to see if it’s working.
2. Restart your Fire TV device
To restart your Fire TV device unplug it from the wall. Then hold down the select button on your Fire TV stick remote for 30 seconds while keeping your Fire TV stick device unplugged.
Then plug your Fire TV device back into the power and let it power back on it. Then when it returns to the home screen select the Peacock app and see if it’s working now.
3. Test your internet connection
Without an internet connection the Peacock app can’t download the necessary files it needs to work. Therefore, when the Peacock app isn’t working it’s best to double check your internet is connected and running at a solid speed.
To do that use a tablet, computer, or smartphone to connect to the internet connection that your Firestick is connected to. Then navigate to a web browser such as Google Chrome or Safari and open up Youtube.com. Then attempt to watch a video.
If you’re able to watch a video on Youtube using the same internet connection then it’s a good sign your internet is working fine. If not, then you should contact your internet company and explain that you have poor internet speed. Typically, they will assist you to fix it over the phone.
Once your internet is working fine, attempt to open the Peacock app again. If it’s still not working then move on to the next step.
4. Clear the Peacock app cache
To clear the Peacock app cache go to Settings, then select Manage installed applications. Once you select that use your Fire TV stick remote to select the Peacock app and press the menu button. The menu button is the button with three lines one on top of the other.
Additional options will pop up. One of them is ‘clear app cache’. Select that and wait for it to clear the cache. After that, force stop the Peacock app using the instructions in Step 1, and open the Peacock app again.
5. Uninstall Peacock and Reinstall it
The option to uninstall Peacock is in the same location as where you go to clear the cache shown in Step 4 above. Therefore, simply follow the exact same steps in Step 4, however, in the last step instead of selecting clear cache select uninstall.
Wait for Peacock to uninstall and then reinstall it again by searching for it in the Apps menu.
Firestick Peacock Won’t Update
All of the apps on your Firestick can be set to update automatically. But, what do you do if it won’t update?
As a general rule you should restart the Peacock app, restart your Fire TV device, make sure your internet connection is working, clear the app cache, and if none of those work then uninstall and reinstall the Peacock app.
Copyright article owner is ReadyToDiy.com for this article. This post was first published on 2021-07-11.
This issue is typically always fixed by restarting the Peacock app, and restarting your Fire TV device. I’ve included exactly how to do each of these steps in the section above. The first one says ‘1. Force close the Peacock app’.
Peacock Not Showing up/Found on Firestick
One time I took my Firestick overseas and when I tried to use Peacock it wasn’t on my device.
Peacock is only supported in the USA, UK, Switzerland, Ireland, Austria, Italy, Germany, and Spain. Outside of these countries Peacock will not be available for download. Otherwise, if it is not showing then you should first download it from the App part of the Fire TV stick menu.
Use your Fire TV stick remote to select the App option at the top of the screen. It will bring up a list of apps. You can see a list of the available apps by going to Featured, or Categories.
If you hold down the microphone button you can also search for Peacock. Simply say ‘Search for Peacock Apps” and it should bring up the Peacock app. And on the screen that opens there is an option to download it. Select that and wait for it to install.
Now, try to open Peacock again. But, usually you need to put your login information again first.
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ReadyToDIY is the owner of this article. This post was published on 2021-07-11.