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LG Amazon Prime not Working

Amazon Prime is a wonderful service that allows people to watch their favorite movies and television shows in high-quality. Unfortunately, several situations can cause Amazon Prime not to work on an LG TV. It can be frustrating, but it’s not a problem beyond repair. 

If Amazon Prime is not working on your LG television, it could be for several reasons. There could be a network issue, a software issue, or a problem with the device itself. You will need to try a few processes and then see if they resolve the issue. Troubleshooting will reveal the problem. 

Turning TV on with remote while sitting on sofa

LG TV not Showing Amazon Prime

Frustration with TV remote not working

Your LG television may not show Amazon Prime, even though you have a valid subscription for the service. Sometimes, the problem occurs because you need new firmware for your LG device. 

The first thing you do if your LG is not showing Amazon Prime is to try to update your firmware. Grab your remote control and press the “Settings” button. Next, go to “Support” and then “Software Update” so that you can check your current version. Follow the prompts to initiate a software update.

LG TV Amazon Prime Black Screen

Close up of TV remote

It can be downright unnerving when you try to watch Amazon Prime on your television, and you see nothing but a black or gray screen. Don’t panic if you notice either one of these scenarios. Use the recommended solution to see if you can overcome the issue. 

If you see a black screen on your LG TV when trying to use Amazon Prime, it could be because of a loading screen issue. You can try to solve it by pressing the Volume Down and Power keys on the remote control at the same time. That will cause the TV to reboot, and the issue may resolve itself once it does. 

You should see the LG logo when the television reboots. At that point, you can release your hand from the special keys and then try to relaunch Amazon Prime. If the issues are resolved, you can continue to enjoy the wonderful services in front of you. 

LG TV Amazon Prime Keeps Crashing

Young guy adjusting TV settings in menu

It can be disappointing to try to watch Amazon prime content and then have the application crash on you. There may be  a little something you can do about that if you notice that it happens to you frequently. 

If your Amazon Prime keeps crashing on your LG TV, you can try disabling the Quick Start feature. The Quick Start feature can be disabled by going to “Settings.” You’ll then need to go to “All Settings,” then “General,” then “Quick Start.” Turn the Quickstart setting off and see if it resolves your issue. Many people have seen success by trying that one tip. 

You can also try resetting the entire television unit if you find that the Quick Start tip doesn’t work. To reset the television, you’ll need to unplug the power from the television while it’s on. Next, you’ll need to hold the power button to the television down for 30 seconds. Wait five whole minutes, and then plug the power back into the wall. When you’re done with that, turn the television back on and head over to the Amazon Prime app. It should work for you if you have resolved the problem. This solution is effective for many situations. 

LG TV Amazon Prime Video not Playing

Teenage girl sitting on ground looking at black TV screen

You might try to watch your favorite TV show or movie on Amazon Prime and then find that it does not play for you. The failure to play your videos can be due to a few reasons, and you might be able to resolve it easily. 

If Amazon Prime won’t play on your LG television, one thing you can do is to uninstall and reinstall the app. Some files may have become corrupt, and you have to do that to give the app a fresh new start. To uninstall the app, press the Smart Home button on the remote control. 

That will lead you to the home screen, where you’ll see all your apps. Use the remote control to navigate to the right side of the list of apps, where you’ll find a pencil icon. That icon will allow you to edit your apps after you select them. Navigate to the app you want to uninstall and then select it to do so. Confirm that you want to eliminate or uninstall the app when the pop-up asks you. You can then save your edits and remove yourself from editing mode. Reinstall the app after you do that, and then check it to see if the problems have been resolved for you. 

LG TV Amazon Prime Video Keeps Buffering/Freezing

Changing channels with remote

It’s usually a sign of an internet issue when the television screen keeps showing that the unit is buffering or freezing while you’re trying to watch Amazon Prime on your LG. You can approach an LG Amazon Prime not working problem using a few methods. 

One thing you can do if you experience buffering and freezing problems on your LG TV while watching Amazon prime is to check the distance between your router and your television. That will cause slow internet connections that may contribute to buffering and freezing. 

A quick and easy solution for that is to move your television and router into the same room for a better connection. You can try something different if it doesn’t work.  

LG TV Amazon Prime Won’t Open/Load

Watching TV in a bright living room

Failure of the Amazon Prime app to load can be due to various problems, such as file corruption, internet issues, or software problems. The best path of action is to try the easiest fixes first. 

Check your firmware version if you find that Amazon Prime won’t play on your LG TV. Update it if necessary. Next, you’ll need to check all of your network connection components to see if they might be causing the issue. Uninstall and reinstall the app if the other solutions don’t fix the problem. 

LG TV Amazon Prime no Sound

Woman sitting on sofa changing TV channels with remote

A complete video-watching experience includes seeing pictures and hearing sounds. You’re not likely to be happy if you can’t hear anything that’s going on while you’re trying to watch Amazon Prime. 

Your audio settings are most likely incorrect if you hear no sound when you try to watch videos on Amazon Prime. You can try clicking the home button on the remote and then clicking the settings icon. 

After that, you can click on “sound” to see all the choices you have regarding sound settings. See if changing those settings helps your user experience. 

LG TV Amazon Prime Internet Connectivity Problem

Woman nervous while sitting in front of TV

If you experience connectivity problems while watching Amazon Prime, it could put a damper on your day. The problem might be that you need to reset your router, replace your router, or have someone check your internet services. 

You can easily reset your router if you have connectivity issues while watching Amazon Prime on your LG TV. Your router will most likely have a reset button you can press. If so, you can press that and wait for it to reset to see if your internet connection has improved. 

You can also reset your router to stop LG Amazon Prime not working by unplugging it and then plugging it back in after about 30 seconds. 

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ReadyToDIY is the owner of this article. This post was published on 2022-01-14.

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