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LG Content Store Not Installing/Updating Apps

An issue can occur with the LG content store where it gets stuck installing or updating apps. It can give you a message that says an update is required. But when you select it, it loads for a bit and then says application has not been installed please try again however it never works. To solve these issues here’s what you should do:

Restart your LG TV by turning it off and unplugging it at the wall. If that didn’t work, check it’s connected to the internet, make sure you have the latest firmware update, and check the location is set correctly. If it’s only one app that is causing the issue, uninstall and reinstall that app.

Flatscreen Tv showing the application

In total there are 8 steps to fix this issue. It’s impossible to know ahead of time what is causing the issue so it’s a matter of trying each one by one until it starts working again. In this article I will give detailed instructions for how to perform each step.

LG Content Store Not Installing Apps

Flatscreen tv showing the applications

The LG Content Store is fairly simple to use once you’re familiar with it and it works perfectly most of the time. A problem can occur where apps won’t install and can be caused by a number of reasons. Here’s a summary of the steps to take when apps aren’t installing or updating.

Restart your LG TV, check the internet is connected and working, and verify you have the latest version of the LG operating system. If that hasn’t fixed , check your region settings are correct, and manually change the DNS settings. As a last resort, do a factory reset of your LG TV.

I’ve provided easy to follow instructions for each of these steps below. Once you do each of these steps attempt to download or update an app again to see if it’s fixed the issue. If it hasn’t, then move on to the next step. The final step will explain what to do if you try each of these solutions and it’s still not working.

1. If it’s just one app that has an issue uninstall and reinstall it

This step only applies to updating an app. If you’re having an issue installing an app then skip to the next step. When an app is installed some of the files can become corrupted.

As it goes to update the corrupted files will stop it from starting or completing. Simply uninstalling it completely and reinstalling it will replace the corrupted files. It also tends to have the added bonus of installing the latest version of the app.

2. Check your LG TV is connected to the internet

Without an internet connection the LG Content Store can’t download the files it needs to install or update an app. To see if your LG TV is connected to the internet the easiest thing to do is see whether it’s connected in the network settings. Here’s how to access this from your LG TV.

Press the menu button on your LG TV remote. Then use the arrow keys on your remote to navigate to Settings > Advanced > Network. This opens up a new menu with some information about the network connection.

It will say at the top ‘network connected’ if it’s connected to the internet or ‘not connected’ if it isn’t. If it’s not connected to the internet, restart your Wi-Fi router and wait about 5 minutes for it to reconnect to the internet. After that, if the network settings say it’s still not connected to the internet the easiest thing to do is get in touch with your internet provider to get your internet connection working again.

3. Restart your LG TV

To restart your LG TV, put your TV on standby or turn it off by pressing the power button. Then switch it off at the wall outlet or pull the plug out of the wall. Wait for about 10 to 30 seconds to give it a bit of a rest.

Then plug it back or switch it back on at the wall outlet. It can power up and return to the home screen automatically. If not, press the power button on your TV remote to turn it back on.

4. Ensure the operating system (OS) is up to date

Your LG TV has an operating system much like a computer does. The operating system is updated to make it run faster, fix any bugs that have been discovered, and sometimes improve the design. Each app is typically made for a specific version of the operating system.

So, if you haven’t updated the operating system it can cause issues with some of the apps, and can cause the problem where they won’t install or update.

5. Check the region/location setting is set to your location

There is a setting on LG TVs that sets what location you are in. This changes what apps are available for you. For example, some apps like Netflix only license certain TV series in selected countries.

In some cases whole apps aren’t available in certain countries because they’re in a different language. Therefore, having the right region set is very important for the apps on your LG TV to function. Check what region it’s set to and update it by starting at the home screen on your LG TV, and pressing the ‘menu’ button on your remote.

Then select ‘Settings’ followed by ‘All settings’, then ’General’, and finally ‘Location’. This opens a menu where you can see and edit your region.

6. Change the DNS settings manually

Every internet connection has what are called DNS settings. These are generated automatically but you can put in manual DNS settings. It has been found by many people online that changing the DNS settings from what they are to the Google public DNS can resolve issues with the LG Content Store.

To do that go to the menu again using your remote by pressing the ‘menu’ button then select the following options:

  • Settings
  • All settings
  • Network
  • Wi-fi or wired (select the way you’re connected to your modem)
  • Uncheck ‘Automatic’

Where it says DNS and has a number like 128.162.1.1, put in this number instead 8.8.8.8

7. Do a factory reset of your LG TV

Doing a factory deletes all of the existing apps, and puts all the settings back to the default settings. Therefore, this step should be considered a last resort. If you don’t mind doing that then go ahead, but if you have a lot of apps, and have changed a lot of the default settings then you may want to skip this step and contact LG Support directly.

LG recommends doing this step for issues with the LG Content Store. But, it’s also possible there is an intermittent issue with one of the apps or the LG Content Store which will be resolved in a day or two. So, it can be a good idea to contact LG Support to see if there is a known issue.

Or the company who makes the app. For example, if it’s Netflix you can check the Netflix website or contact Netflix to see if there’s a known issue with the app at the moment. Otherwise, go ahead and do the factory reset which will delete all the apps, and put all the settings back to default.

This is done opening the menu using the menu button your LG remote then selecting Settings, All settings, General, Reset to Initial Settings

8. Contact LG support over chat, email, or phone

This step is pretty self explanatory, go to this page on the LG website and let LG know what the issue is. They will advise you how to proceed.

LG Content Store Not Updating Apps

Flatscreen tv showing the applications

Apps on your LG TV will have a notification that an update is available. An error can occur where it won’t update when you select the update button. Troubleshooting steps to fix this issue are as follows:

Turn off your LG TV or put it into standby mode and then unplug it at the wall, and plug it back in. See if your LG firmware is the latest version and update it if required. Verify that it’s set to the right region/location in the settings, and ensure it’s connected to the internet.

Do each of these steps one by one, I’ve put step by step instructions for each of these steps at the start of this article. Go to the top of this article and look for ‘1. If it’s just one app that has an issue uninstall and reinstall it’ do that step if it applies otherwise start with step 2, and do each of the troubleshooting steps after that.

LG Content Store Not Downloading Apps

Flatscreen tv showing the applications

LG TVs work like most Smart TVs where you can download third party apps. This is done through the Content Store. It typically works without any issues, but if they’re not downloading here’s how to get it to work.

Generally, this is because it’s not connected to the internet. Go into the network settings on your LG TV and see if it’s currently connected to the internet and if not restart your Wi-Fi modem and contact your internet provider. If that isn’t the issue, additional steps are explained below.

Restart your LG TV, check the location is set to the region, and check that the operating system is updated to the latest version. I’ve provided easy to follow instructions for each of these steps at the top of this article. Scroll to the top of this article and start with step ‘2. Check your LG TV is connected to the internet’.

There are 8 steps total but each of them can solve the issue so check if it’s working after performing each step.

Firstly, reboot your LG TV by turning it off using your remote and then unplug it at the wall and plug it back in. See if that’s solved the issue, if not make sure it is connected to the internet, the firmware is updated to the latest version, and the region setting is set to your location.

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