There is a common error that can occur with the LG Content Store where it will say it’s temporarily unavailable or content is unavailable. Other times nothing will happen when you select it. All of the fixes are very easy to do to get it working again, here’s a summary of each of the steps.
Begin by turning off your LG TV, unplug it at the wall, plug it back in and turn it on again. If that doesn’t work, verify your internet connection is working, check for automatic updates, check the location is set correctly, and change the DNS.
Now that you have an overview of each of the steps, below I will explain why this happens, as well as, step by step instructions for exactly how to perform each of the troubleshooting steps.
LG Content Store Not Working
The LG Content store works by connecting to the internet and runs using the LG TV operating system called webOS. Like all electronic devices glitches can occur but there are also some other issues that can be causing it. Here’s the reasons why the LG Content Store is not working.
It’s generally caused by an error in the code of the LG operating system, this is fixed by restarting your LG TV. In other cases, your internet has had a glitch and you need to restart your modem or internet provider. Finally, there are a few minor settings that need to be changed.
Here’s each of these troubleshooting steps in detail. Whether you’re new to using your LG TV, or are quite experienced you’ll be able to perform each of these steps. Each of these 7 steps can fix this issue and get your LG Content Store working again. So, after each step try to open the LG Content Store to see if it’s working.
1. Power cycle your LG TV
This is very easy to do, put your LG TV on standby or turn it off using the power button on your remote. Then unplug your LG TV at the wall outlet. Give it about 10 seconds or so, then plug it back in and turn it back on.
This will restart the operating system, and all of the apps which solves any bugs or errors in the operating system that can have occurred. Also, not in the future this is a very good fix for any issue you’re having with your LG TV.
2. Check the internet connection on your LG TV is working
The internet can go out from time to time. Modem’s can also crash and need to be restarted. Most people connect their LG TV to the Wi-Fi that they also use for smartphones, and laptops. For this kind of set up it’s very easy to check if the internet is working by trying to use the internet on a device that’s using the same Wi-Fi network.
If the internet isn’t working, then turn your Wi-Fi modem on and off and give it 5 minutes to turn back on and connect the internet again. In rare cases this won’t fix it, and in this case you need to contact your internet provider to have them look into the issue.
This can also be checked in the settings on your LG TV. Press the ‘menu’ button on your remote control. This will open some icons on the right of the screen. Use the arrow buttons on the remote and scroll down to ‘advanced’ near the bottom. This opens another menu, on this menu scroll to ‘Network’. When you select that it will say whether the internet is connected or not.
3. Check you have the latest version of the LG operating system
Every so often LG will release an update to the operating system called webOS. If it’s not updated to the latest version it can cause an error with the LG Content Store. It can also cause conflicts with other apps on your LG TV which can cause an issue.
See if there’s an update to your LG TV operating system. Turn automatic updates on, then you can be sure you don’t need to worry about this being an issue in the future:
4. It’s set to the wrong location in the settings
In the settings of an LG TV you can set the location. It’s possible the location is set to the wrong location. You want to double check it’s set to the location where you’re using your LG TV. Start from the home screen and press the menu button on your remote then select the following options using your remote.
Settings > All settings > General > Location
If it’s already on the location where you’re using your LG TV you don’t need to do anything. If it’s set to a different location change it by selecting it using the remote and choose the location you’re in. After that’s done you should turn your LG TV off and on again to apply the changes.
5. Change the internet DNS setting to 220.127.116.11
There is a default DNS setting for the internet connection. It’s commonly reported online that this can cause this issue and changing it fixes this issue. It’s very easy to do, from the home screen on your LG TV press the menu button your remote and select:
Settings > All settings > Network > Wifi or wired (depending on which one you’re using) > Uncheck ‘Automatic’
After you uncheck ‘Automatic’ it will allow you to edit the DNS manually. It will typically have something like 18.104.22.168 – this you want to change to the Google public DNS which 22.214.171.124
Use your remote to change the DNS that it has to 126.96.36.199
6. Factory reset your LG TV
This is a bit of a drastic step as it will reset everything back to the default settings, and remove any apps you have installed. After doing this step you will need to reinstall all the apps. Although it only takes about 15 minutes or so to install them all again it is a bit inconvenient. Also, if you have a lot of custom settings that you’ve set it can be difficult to find each of these settings again. So, if you like you can skip this step and go straight to step 7.
Otherwise, provided you’re OK with what I mentioned about this step above, go to the home screen on your LG TV and hit the menu button on your LG remote. Then select:
Settings > All settings > General > Reset to Initial Settings
7. Get in touch with LG Support
These are all the steps you can do yourself to fix this issue. It’s possible there is a known issue with the LG Content Store and it’s temporarily down. Most of the time these kinds of issues are fixed very quickly.
Getting in touch with LG Support by raising a support ticket, sending them an email or over their chat support is what you should do next. Go to this page on the official LG Support website to do that.
LG Content Store Keeps Loading
Once you select the LG Content Store it will load up within a second or two. If it gets stuck loading for longer than about 10 seconds here’s a list of troubleshooting steps you should do to fix this issue.
Do the following if the LG Content Store is stuck loading: restart your LG TV by unplugging it at the wall, check it’s connected to the internet by opening the network settings on your LG TV, change the DNS setting manually to 188.8.131.52, and check the location setting is set to your location.
I’ve explained how to perform each of these steps at the top of this article. As well as, what to do if you try each of these steps and the LG Content Store is still not working. Scroll to the top of this article and start with step ‘1. Power cycle your LG TV’. Each step can solve the issue so check it’s working after doing each step.
LG Content Store Not Loading/Opening
After selecting the LG Content Store from the home screen on your LG TV it would be great if it would just open. But, like all devices your LG TV can have a glitch that causes it not to load. To resolve this issue, here’s what you should do.
Reboot your LG TV by unplugging it at the wall, wait about 10 seconds then plug it back in and turn it on again. If that didn’t get it working, check your LG TV is connected to the internet, check that there aren’t any pending updates, and check the location is set to your location.
These steps are very easy but do require more detail about how to perform. I’ve covered each of these steps at the top of this article. Go to the top of this article and start with step 1, and see if that has fixed it. If it hasn’t, perform each step after that one by one until it’s working again. Or, you get to the end which is to raise the issue with LG Support.
Generally, restarting your LG TV will fix this issue. This is done by unplugging it at the wall and plugging it back in. If it’s not that it can be the internet connection, there is a pending update, the location is set to the wrong location, or you need to manually put in the DNS settings.