The Roku TV is one of many streaming devices that you can use with your LG TV to access an endless supply of movies and TV shows. However, sometimes the Roku TV doesn’t work and it’s hard to know why and how to fix it. If this has been your experience with your LG TV and Roku device, this article has information that should be able to help.
A Roku device may not work on an LG TV if there are firmware bugs/errors or if the WiFi is poor. These can be fixed through updates or by resetting the TV, Roku or modem/router. The Roku may also have a loose HDMI connection, the remote may have become unpaired or the audio settings need adjusting.
I will explain these issues in more detail below. I have also included ways you can minimise interference to your WiFi signal to help prevent unwanted pauses when streaming content.
LG TV Roku Not Working
There could be a number of reasons why your Roku is not working on your LG TV. This is why it is always good to start with some basic troubleshooting tips. These have been outlined below.
Update LG TV and Roku Device
Keeping your TV and Roku device up to date will ensure that any bugs in the firmware are fixed as soon as possible. Keep in mind that some updates can take one or two weeks to reach every user.
The Roku updates should happen automatically. However, if you would like to manually install any new updates, follow the steps below to update your Roku device.
Step 1: Press the ‘Home’ button on the Roku remote.
Step 2: Navigate to ‘Settings > System > System Update’.
Step 3: Select ‘Check Now’.
If an update is available, it will automatically download and install for you. If you would like to install the latest update on your LG TV, follow the steps below as well.
Step 1: Press the ‘Home’ button on the LG remote.
Step 2: Navigate to ‘Settings > Support (‘?’) > Software Update.
Step 3: Select ‘Update’.
Reset LG TV and Roku Device
A great and easy troubleshooting method is performing a hard reset on your LG TV. This is done by unplugging the TV and draining all residual power. When the TV is drained of power, it will dump all unnecessary memory, including any small errors that may have been preventing your Roku device from working.
Because the Roku device is not plugged in to any power, you should simply disconnect it from the TV. Once it is safely disconnected, follow the steps below to perform a hard reset on your LG TV.
Step 1: Unplug the LG TV from its power source.
Step 2: Press and hold the power button (on the TV) for 30 seconds.
Step 3: Release the power button but wait another 10 minutes.
Step 4: After the 10 minutes is up, plug the TV back in again and turn in on.
Factory Reset of LG TV and Roku Device
If you are running out of options, you can still reset the LG TV or the Roku back to their original factory settings. This will delete any bugs that have made their way into the firmware since using the two devices. Below is a guide to performing s factory reset on your Roku device.
Step 1: Press the ‘Home’; button on your Roku remote.
Step 2: Navigate to ‘Settings > System > Advanced System Settings > Factory Reset’.
Step 3: Select ‘Factory Reset Everything
You can also press the little ‘Reset’ button located on the Roku device. This is useful if you cannot see the screen. However, keep in mind that a factory reset will erase all your downloaded content and saved preferences.
You can also perform a factory reset on the LG TV. Follow the steps below to do this.
Step 1: Press the ‘Home’ button on the LG remote.
Step 2: Navigate to ‘Settings > General > Reset to Initial Settings.
Step 3: Wait for the TV to restart and follow the on-screen prompts.
LG TV Not Recognizing Roku
If your LG TV is not recognising the Roku device, there is a connectivity issue with the HDMI port. First try plugging the Roku device into a different HDMI port to see if it works in any of the others.
If you are using a HDMI extender to improve WiFi connectivity for the smaller Roku, try removing this and plugging the Roku directly into the TV. Sometimes the HDMI extenders can degrade the signal through to the TV.
If you are using a HDMI cable with the larger Roku, try a different cable to see if it is faulty. You may just need to unplug the cable and plug it back in if the connection is loose.
Failing these things you may need to try a hard reset or factory reset of the Roku and LG TV to get them to connect.
LG TV Not Connecting Roku
This issue is the same as previous, ‘LG TV Not Recognizing Roku’. Please refer to the troubleshooting methods listed above. Plug the Roku device into another HDMI port to see if it works. You can also try using a different HDMI cable. If both options don’t work factory reset the Roku device, and maybe even reset the LG TV too.
LG Roku TV Not Connecting to WiFi
LG and Roku combined to form the LG Roku TV. If you are experiencing WiFi connectivity issues with your Roku TV, follow the troubleshooting methods below.
Check the Signal Strength
You can check the strength of your WiFi within the Roku TV by going to ‘Settings’ and selecting ‘Network’. Here you will have a range of results, including ‘Poor’, ‘Fair’, ‘Good’ and ‘Excellent’. If your network is rated ‘Poor’ or ‘Fair’, you will need to improve the WiFi signal.
Reset the Modem/Router
The most common troubleshooting method for network issues is resetting the modem and/or router. This can be done using through the steps below.
Step 1: Unplug both your modem and router from their power source.
Step 2: Wait at least one minute.
Step 3: Plug the modem back into power and wait for it to reboot.
Step 4: Once the modem is fully rebooted, plug the router back in.
Step 5: Once the router is fully rebooted, try the internet again.
Interference can drastically degrade your WiFi signal within the home. Below are a number of things that could be degrading your signal that you should try to minimise.
· Baby monitor or other radio
· Other wireless networks or Bluetooth devices (such as headphones)
· Thick concrete or timber walls
· Water, such as an aquarium or hydronic heating system
You should also make sure that the modem/router is not too far away from the Roku TV. Ideally, a connected device should be within 30 feet of the modem/router. If you cannot move either the TV or modem, you could consider installing a signal booster in between the two devices.
Restart Roku TV
You may also choose to restart the Roku TV. Sometimes this is all it takes to reconnect to the WiFi. You can do this using the settings below.
Settings > System > Power > System Restart
Use an Ethernet Cable
If you don’t mind using cables, you could always connect your Roku TV to the internet via an Ethernet cable. This is known to be significantly faster than wireless internet and more reliable.
Roku Remote Not Working with LG TV
If your Roku remote is not working with your LG TV, it is likely that it was not paired or has become unpaired. To re-pair the remote to your TV, follow the steps below.
Step 1: Remove the back casing off the remote to expose the batteries.
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Step 2: Press and hold the small button inside the battery compartment.
Step 3: Wait approximately five seconds for the light to start flashing.
Step 4: Use the Roku remote app on your phone to control the Roku device.
Step 5: Navigate to ‘Settings > Remotes and Devices > Pair New Device.
Step 6: Select the remote.
Step 7: Once the spinning wheel has stopped, your remote will be paired again.
Once you have paired the remote, you can use it to turn your LG TV on and off and adjust the volume.
LG TV Roku Sound/Volume Not Working
The first thing to check when your sound is not working is your volume settings. Make sure your TV is not muted and that the volume is high enough for you to hear.
Another possibility is that the signal is not passing through due to a faulty HDMI cable or settings on the TV. The CEC setting should be enabled in order for the audio/visual signal to pass through to the TV correctly and be controlled by the one remote. Make sure you have enables the CEC settings using the pathway below.
Settings > All Settings > General > SIMPLINK (HDMI-CEC) > On
Copyright article owner is ReadyToDiy.com for this article. This post was first published on 2021-06-28.
If you are using an external speaker, make sure that this is securely plugged in and that the TV’s audio output is set to an external speaker instead of the TV speakers. This can be adjusted in the audio settings through the main menu.
ReadyToDIY is the owner of this article. This post was published on 2021-06-28.