YouTube is a very popular app on the LG TV, but sometimes it may not work as it is supposed to. If you cannot use YouTube on your TV, this article provides a number of possible causes and solutions to help get it working again.
Your LG TV YouTube app will not work if you have poor network connection, an overloaded cache, firmware bugs or are using YouTube in the Web Browser. You can troubleshoot these issues by resetting the network or TV, updating the app or TV, reinstalling the app or adjusting the TV’s WiFi settings.
I will explain each of these issues in more detail below and explain which troubleshooting tips work best for each of them. I have also included advanced WiFi settings you can try to help YouTube connect.
LG TV YouTube Not Working
There are a number of troubleshooting tips you can try when the YouTube app has stopped working on your LG TV.
Update or Reinstall App
The first and easiest thing you should try is updating the app. There may be a bug in the firmware that is preventing the YouTube app from working. You can update to the latest firmware using the steps below.
Step 1: Open the LG Content Store on your TV.
Step 2: Navigate to ‘Apps > All > My Apps’.
Step 3: Find and select the YouTube app.
Step 4: Select ‘Install Available Updates’.
Normally if an update is available, it will be listed under ‘Waiting for Update’ at the top of the screen in the ‘My Apps’ menu.
If this does not resolve the issue, you can try uninstalling the YouTube app and reinstalling it. Follow the steps below to do this.
Step 1: Hover over your YouTube app with the curser in the main menu.
Step 2: Press and hold the ‘Select’ button on the remote until you enter ‘Edit Mode’ (a menu appears for the app).
Step 3: Select the ‘X’.
Step 4: Select ‘Yes’ to confirm you would like to uninstall the app.
Step 5: Open the LG Content Store from the main menu.
Step 6: Select ‘Apps’.
Step 7: Find and select the YouTube app.
Step 8: Select ‘Install’ to reinstall the app.
Check Internet Speed and Reset Modem/Router
It may be your network that is causing the YouTube app not to work. If this is the case, the issue would be mostly with streaming. The app should still open, but if you don’t have any internet connection at all, you won’t even be able to search for videos.
To check your internet speed, open the web browser on your LG TV and go to a speed testing website such as https://www.speedtest.net/. Any streaming service recommends speeds of at least 3MB/s for the buffer to keep up with the playback of the video.
If your internet is slower than this, it is likely your network causing the problem. In this case, you should notice the same issue in other apps on your TV that access the internet.
If you suspect you are having issues with your network, try resetting your modem and router. This can be done using the steps below.
Step 1: Unplug both your modem and router from their power source.
Step 2: Wait at least one minute.
Step 3: Plug your modem back into the power first.
Step 4: Once the modem has fully rebooted, plug your router back into the power (if you have one).
Step 5: Once the router has fully rebooted, try your internet connection again.
Some internet issues are caused by your service provider. If the above reset did not work, check that your service provider is fully functioning. Sometimes they may be doing local maintenance that can disrupt the network.
Update Your LG TV
Similar to firmware bugs in the YouTube app, you ca also get bugs in the TV’s firmware. For this reason, you should also make sure your TV is up to date, following the steps below.
Step 1: Press the ‘Home’ button on your remote.
Step 2: Navigate to ‘General > About this TV’.
Step 3: Select ‘Check for Updates’.
Step 4: Confirm the download and installation of any available updates.
Hard Reset TV
A hard reset of the TV will clear any small errors in the system without erasing any of your downloaded content or preferences. Perform a hard reset by following the steps below.
Step 1: Turn of the TV and disconnect any devices.
Step 2: Unplug the TV from its power source.
Step 3: Press and hold the power button on the TV for 30 seconds.
Step 4: Wait another 10 minutes before turning the TV back on.
Step 5: Check the YouTube app again and reconnect any devices.
Factory Reset TV
A factory reset will delete all downloaded content and saved preferences. Unless the TV came with the YouTube app installed, this will uninstall the app. This troubleshooting method is usually very effective at solving most software issues with your TV.
Step 1: Press the ‘Home’ button on the remote.
Step 2: Navigate to ‘Settings > General > Reset to Initial Settings’.
Step 3: You may be asked to enter a passcode. The default code will either be ‘0000’ or ‘1234’.
Step 4: Confirm that you would like to reset to factory settings.
Step 5: Wait for your TV to reboot completely.
Step 6: Once you have completed the setup, reinstall the YouTube app. You can find steps to do this above.
LG TV YouTube Won’t Download or Install
This issue is known to LG and is caused by a firmware bug. For this reason, you should first try updating the firmware on both the YouTube app and LG TV. Failing this, you should perform a factory reset, detailed above.
LG TV Won’t Play YouTube
If your LG TV is not playing YouTube, test other apps first to see if it is all apps or just the YouTube app. If it is all apps, you will need to try the troubleshooting methods above relating to your network connection.
If it is just the YouTube app, you may need to update or reinstall the app. Make sure you are using the app and not the Web Browser version of YouTube because this is being phased out.
YouTube App Not Showing Up/Available/Found on LG TV
YouTube can be found in LG’s Content Store in the main menu. If you cannot find it, it is likely that you own a model that does not support YouTube. Another option is that the YouTube servers are down, which can be confirmed by contacting YouTube support.
To be sure your TV does not support YouTube, try resetting the TV to factory settings. If it still does not show up, you may need to consider using an external streaming device.
LG TV YouTube Not Loading/Opening
The YouTube app may not load if your internet speed is too slow. You can check your speed using the speed test mentioned above. You should have speeds of at least 3MB/s to support any standard streaming service.
If the app is not opening at all, this may be caused by an overloaded cache. The cache should be cleared when the TV is turned off. If your TV is entering sleep mode every time you are not using it, this can cause a back-log in the cache.
Try performing a hard reset, mentioned above, and then changing your sleep settings to turn the TV off completely every time. This can be found in the ‘Eco Mode’, which you can find below.
Step 1: Press the ‘Menu’ button on the remote.
Step 2: Change ‘Picture Mode’ to ‘Eco’.
Step 3: From the menu, navigate to ‘All Settings > General > Eco Mode’.
Step 4: Select a time frame for ‘Auto Power Off’.
YouTube Not Connecting on LG TV
If your YouTube app is not connecting and you have tried the troubleshooting methods above, you may need to adjust your Advanced WiFi Settings. These can be found using the pathway below.
Menu > Network > WiFi Connection > Advanced WiFi Settings
Toggle IPV 6
In these settings you will find something called ‘IPV 6’. Try turning this on or off (change it to the opposite of what you have) and then open up the YouTube app again. Some people have found this is all it takes to fix the app.
If the IPV 6 setting does not fix your issue, turn it off again and scroll down to ‘Edit’ at the bottom of the same menu. This will allow you to adjust the DNS Server.
Uncheck ‘Set Automatically’ and enter one of the following numbers into the ‘DNS Server’ entry.
If neither of these fix the YouTube app, check ‘Set Automatically’ again to reset to the original number.
LG TV YouTube Black/Blank Screen/No Picture
If you are using YouTube on LG’s Web Browser, the videos may not be supported by LG firmware. This is because LG are trying to encourage people to use the YouTube app instead. If your app is working perfectly, you know that this was the issue.
If you are using the app, there may be a bug in the app’s firmware. In this case, you should try the troubleshooting methods mentioned above, particularly re-installing or updating the app.
LG TV YouTube Sound/Audio/Volume Not Working
There are a number of reasons why your YouTube app will not have any volume. These issues are listed below, but are usually an easy fix.
You may have the TV or YouTube muted. Make sure the speaker icon does not have an ‘X’ through it on the video and check the TV volume is not muted or too low using your remote.
Make sure the speaker output is set to the correct speaker. You will need to select to use either an external speaker or the TV’s internal speakers. This can be found in the settings below.
Menu > Settings > Sound > Sound Out
Using the YouTube App
Try using the YouTube app instead of the Web Browser. It may be that the video format is not supported by LG. This is because LG have been trying to encourage people to use the app instead of the Web Browser and no longer provide support for these functions.
YouTube Keeps Freezing/Crashing on LG TV
This is the same issue mentioned above, under ‘LG TV YouTube Not Loading/Opening’.