By choosing to use Xfinity for your cable service, not only are you able to find a great channel lineup, but you are also able to have access to a wide variety of different subscription services, with one of those being Netflix. If you have Xfinity and Netflix stops working, what can be done?
One reason why Netflix may not be working on Xfinity is because the Xfinity TV box may need to be reset. To fix this issue, you can try performing a soft reset on the Xfinity TV box by unplugging the power cord, waiting 1-3 minutes, and then plugging it back in. This simple yet effective trick can fix many issues with electronic devices, especially software glitches.
There are several other reasons why Netflix may not be working on Xfinity. Here are some additional possible reasons and their corresponding fixes:
The system may need to be refreshed. On the new Xfinity Flex Boxes, a system refresh option helps you deal with Netflix crashing. To use this option, navigate to the Netflix app using the Flex remote, press the ‘A’ button as the selection hover over the Netflix icon, select System Refresh, and wait 10-15 minutes before starting the Netflix app again.
The Netflix app cache may need to be cleared. The Netflix app stores some data and files on your Comcast Xfinity set-top box to load content faster. But sometimes, this cached data might get corrupted and cause the app to crash or not work properly. In this case, you can try clearing the Netflix app cache by pressing the Xfinity Button or Home Button on the remote.
Xfinity Netflix Not Working
The main purpose of Xfinity may be to provide users with a cable service that is unmatched, but Xfinity bolsters their services even more by giving people what they want and more – built-in subscriptions services. This means that people are not only able to get what they want as far as cable goes, but they are able to find apps to enhance their viewing experience even more without having to worry about availability – one of these applications being Netflix.
If you have Xfinity and Netflix is not working, one of the first things you should do is try to reset the Netflix app. To reset Netflix when using Xfinity, simply press the “A” button on your Xfinity remote control and scroll over until you see “Reset Netflix” and click the option to proceed.
By quickly resetting Netflix, any small issue that exists within the app that poses no major threat will be instantly resolved once the app has completely reset. Be sure that when you are going through this process you do not turn your TV off or try to change the screen in any way, as this will cause the reset process to stop and you will be left with the same issues that were previously causing Netflix to have operational interruptions.
Copyright protected content owner: ReadyToDIY.com and was initially posted on August 31, 2021.
Xfinity Won’t Play Netflix
If you are looking to get out of more general issues and are trying to find a resolution for a more specific problem when it comes to using Netflix while having Xfinity, you may be in search of a fix for an issue of Xfinity not playing Netflix. You might be able to get into the app, see the content that is available to you, and select a title, but when you go to play the title, you’re met with the inability to actually play the content. When this happens, what can you do?
If Xfinity won’t play Netflix, it could be that your network connection is experiencing problems. To resolve any minor issues, reset your network by unplugging the router directly from its power source. Once it has been unplugged, wait for 60 seconds before plugging it back in.
When the 60 seconds have passed, you can then plug the router back into its power source and wait for it to completely reboot. Once all connector lights have stopped blinking, turn your TV on and navigate to the Netflix app. When you have located the app, open it once again and select a title to watch. If you are still unable to play the title, check to see if another title will play and if so, report that there is an issue with one specific title to Netflix directly.
Netflix Frozen/Keeps Freezing/Crashing On Xfinity
If you have Xfinity, you may be used to having a great connection at all times when you are in the middle of watching cable television. However, for some Xfinity users, although they are able to get into Netflix without a problem and can play any selected title, once the title begins playing, they encounter connection problems. This is relayed in the form of a frozen title or the constant crashing of the Netflix app, leaving users wondering how to resolve such an issue.
If Netflix is frozen, keeps freezing, or is crashing on Xfinity, it is most likely that the resetting of the app will be the quickest and most immediate fix. To reset Netflix when using Xfinity, simply press the “A” button on the remote and select “Reset Netflix” to start the process.
If you have already reset Netflix or you reset Netflix and it is still crashing, check to see if your television is in need of any firmware updates. The process for this will vary from TV model to TV model, but if you notice that an update is available to be downloaded and installed, follow the steps to complete this process. Once the firmware has been updated, go back into the Netflix app and see if there is no longer a problem with the app freezing or crashing.
Netflix Xfinity Not Loading/Opening
When using Netflix on Xfinity, once you find the application, there will be a brief moment where the app loads and then opens once the content has completely downloaded. After this, you should be able to enter into the app, see the available content, and begin watching a title within a matter of seconds, however, some Xfinity users have found this to be a bit more difficult than this description makes it sound. If Netflix is not loading or opening on Xfinity, take a look below.
If Netflix is not loading or opening on Xfinity, check to make sure that you have a successful network connection. This process will vary depending on the type of TV you own, but through most Settings, you should be able to see whether or not your device is properly connected.
If you see that your TV is not connected to a network, promptly connect the TV and then try once again to see if Netflix will load and open without a problem. If your TV is connected to the internet, it may be helpful to reset the network on which your TV is operating. To see how to reset your Network, refer back to the previous section titled “Xfinity Won’t Play Netflix” to get the step-by-step process for resetting your network and getting Netflix up and running again.
Netflix Not Connecting On Xfinity
Although you can use Xfinity cable services without an internet connection, you cannot use any other type of streaming application without being connected to some type of network, whether it be wired or wireless. If you go to open Netflix and are not able to log in due to connection issues, you might be wondering what can be done. If this is your specific issue, take a look below to see what you can do to get Netflix to connect and start working as it should.
If Netflix is not connecting on Xfinity, be sure that all wires are inserted properly with either your router, modem, or your wired connection. If any wires are loose with either of these network types, it will cause your network to fail which will result in no connection when it comes to using apps.
If you check all wires and notice that all are securely inserted, there are a few other troubleshooting steps you can take to get the network connection restored again. First, see if you can reset your network by unplugging the router directly from its power source for 60 seconds. If you are still not able to connect Netflix to the network, try resetting your TV by unplugging the TV from its power source and wait another 60 seconds before turning it back on.
Xfinity Netflix Sound/Audio/Volume Not Working/Lag
There are few things more frustrating than sitting down to watch a brand new series or an old favorite movie, playing the title, and then realizing that the audio doesn’t match the picture. Although you may be able to see and hear everything, when these two components begin to come out of sync, it makes using Netflix nearly impossible. If you are using Netflix through Xfinity, take a look below to find out what you can do to get the audio working properly.
If Netflix on Xfinity’s sound, audio, or volume is not working or is lagging, first try playing another title to see if the audio issue exists only for one specific title. If the audio lag issue is limited to a specific title, report the issue to Netflix and play another until the issue is resolved.
If you play another title though and there the sound or volume is still not working or is lagging, you know that the issue is not limited. When this happens, it can be helpful to reset your TV in a more detailed manner. To do this, unplug your TV from the power source and let it sit for 60 seconds. During this time, press the power button on the TV itself and hold it down for 5 seconds to discharge it, then turn the TV back on to see if audio issues were resolved.
Xfinity Netflix Keeps Logging Out/Signing Out/Kicks
Even though the Netflix app may come ready-to-use on your TV, it is a subscription service that requires users to sign up for one of multiple subscription options to gain access to the app. Once you have finished creating your profile and selected the type of subscription package you want, you will then use a username and password to log into the app through Xfinity. If you are able to log into the app but are constantly logged out or signed out, what can be done?
If Netflix on Xfinity keeps logging out, signing out, or kicking you out, be sure that first, you don’t have too many people trying to use the same profile at once. There is a limit to how many users can have access to the same problem depending on your subscription, which can cause the kick-off.
If you know that you don’t have too many trying to watch all at once, next, check to make sure that no one is trying to gain access to the app through other devices. If you suspect multiple logins from other devices, consider changing your password. Once you have changed your Netflix password, try again to log back into Netflix and see if you are logged out, signed out, or kicked out anymore.
Xfinity Not Showing Up/Available/Found On Netflix
If you have Xfinity, it is no secret that there are more than a few different apps available right at your fingertips. For many Xfinity users, one of the most desired apps is Netflix, as this subscription service offers them the ability to expand their TV content and tailor their viewing experience even more. If you have Xfinity and are looking to open Netflix but the app is not showing up, doesn’t seem to be available, or can’t be found, what is the cause?
If Netflix on Xfinity isn’t showing up, isn’t available, or can’t be found, it could be that your Xfinity box is not compatible with the app. To see if your Xfinity box is compatible, press the ‘Xfinity’ button on the remote > ‘Apps’ > highlight and click the app icon, then see if Netflix appears.
Copyright article owner is ReadyToDiy.com for this article. This post was first published on August 31, 2021.
If you are not able to see the app, then the Xfinity box you have is not compatible with the app, but some people are able to see the Netflix app, yet are still not able to use it. If you click on the app and an offer to exchange your Xfinity box for another compatible model appears, the app is not available to you and you will have to do as the prompt says and either replace or exchange your current box with one that is compatible with the app.
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ReadyToDIY is the owner of this article. This post was published on August 31, 2021.