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Samsung Plex Not Working

Samsung Plex Not Working

If you are looking for a way to combine all of the programs and media that matter to you, Plex offers subscribers the ability to find everything they use all in one hub that can be accessed on any device through one app. What do you do if you have a Samsung and Plex isn’t working?

If Samsung Plex isn’t working, it may be that the application simply needs to be updated. To update Plex, go to ‘Settings’ and select ‘Update.’ From here you will select ‘Check for Updates.’ If an update is available, choose the option to ‘Download and Apply’ to complete the process.

Flatscreen tv placed on the wall

Plex is a great way to take every content service, personal media, and other related services and keep them in one hub that can be accessed no matter what device you are on. For those that are using Plex with Samsung, this application takes them directly to their most used items with the click of a button. However, if you have Plex on your Samsung and notice that it is not working as it should, take a look below to see how such an issue can be corrected.

Samsung Plex Not Working

Whether you are looking to combine all your favorite third-party content or are wanting to add personal media to the mix within Plex, with a few short steps and an installation, you should be able to access everything you need through one easy-to-use application. If you have Plex installed on your Samsung and it is not working properly though, this can be rather inconvenient. Take a look below to see what you should do if Plex isn’t working.


If Plex is not working on your Samsung, it may be that the application simply needs to be updated. To update Plex, go to ‘Settings’ and select ‘Update.’ From here you will select ‘Check for Updates.’ If an update is available, choose the option to ‘Download and Apply’ to complete the process.

Samsung Plex Can’t Connect to Server

Man watching tv

Plex is an application that is run by a network connection and when the app is in use, it needs to be connected to the server in order to deliver the content that it hosts. If Plex is not connected to the server or continues to disconnect for no apparent reasons, this means no access to the various content within the app, causing trouble for those using this interface. If Plex cannot connect to the server, read on to find common troubleshooting methods.

If Samsung Plex can’t connect to the server, first, confirm that the Plex media server is actively operating. Once confirmed, check for any updates available for the server, disable any VPNs that are being used, and remove any proxies that are connected to the router.

Samsung Plex App Freezing

Flatscreen tv in the living room

If you are able to download, install, customize, and access various platforms within the Plex app on your Samsung, you might be thinking that you have avoided any possible problem with the app. For most users, this is primarily true, but for some, they have found that while using the app it will freeze for no apparent reason. If the Samsung Plex app keeps freezing, what is the most common resolution for this problem?

If the Samsung Plex app keeps freezing, it could be that the application needs to be reset. To do this on your Samsung, go to ‘Settings’ and navigate to the ‘Support’ section. From here, click on ‘Self Diagnosis,’ then choose the option to reset, which will reset the application as well.

Samsung Plex Not Loading

couple holding a remote

If you have Plex downloaded to your Samsung, the app must be connected to a working network to be able to run. When the application is opened, there will be a brief moment where content within is loaded and once completed, you will be welcomed to the home screen of the application. If you go to open the Plex app and realize that it will not load, read below to see what can be done to get the app back on track.

If Samsung Plex is not loading, it could be that your network simply needs to be reset. To complete this process, disconnect your router directly from its power source and allow it to sit for 60 seconds. When complete, reconnect the router to power, allow it to reboot, then open the app again.

Samsung Plex App Buffering

Flatscreen tv in the living room

If you are able to access the Plex app on your Samsung, you will then see the options to start using any third-party media or personal media from within the app. Once you start running any of these items, you should be able to use them without interruption. However, if you are running something with Plex and the app keeps buffering, preventing you from smoothly using the content within, read on to see how this issue can be resolved.

If the Samsung Plex app is buffering, it is likely one of two reasons: either the network connection you are using is not able to support the current stream, or the content within the platform that is freezing is not able to be transcoded at a fast enough rate.

Samsung Plex App No Sound

Confused man watching tv

Plex is capable of delivering quality video and sound, but it is important to remember that this is an application downloaded to the main device you are using, which means when audio issues present themselves, it can be a bit of a guessing game trying to figure out what component is the cause of the problem. If you have the Plex app downloaded to your Samsung, take a look below to see what changes you can make to restore the audio.

If the Samsung Plex app has no sound, it could be that the audio on your device has not been configured currently. Be sure that your device has been set ‘Stereo’ so that the audio file can be transmitted properly from the app to your Samsung device without interruption.

Samsung Plex Server Not Available

Frustrated man watching TV

As previously noted, Plex must be connected to a server in order to run successfully, therefore, if you open the application on your Samsung and are given a message that the server is not available, you are put in a position of serious inconvenience. If you see that the Plex server is not available on your Samsung, read on to see how you can get Plex to reconnect and start working properly.

If the Samsung Plex server is listed as ‘Not Available,’ try manually adding the server to your device. Once you have located the server, direct it to the IP address that it needs to connect to. When this connection is made, the server should connect and remain that way.

Samsung Plex Multimedia Format Not Supported

Woman watching tv

As previously noted, Plex gives users the ability to download a wide array of different multimedia formats so that users can customize the hub for which they have all of their most used applications and personal media. Downloading a multimedia format should be quite easy, but if you find that the multimedia format you are attempting to download is not supported, what might be the cause of such an issue?

If the Samsung Plex multimedia format is not supported, it could be that the server settings need to be changed to allow for different connections. To do this go to ‘Samsung Plex Client’ > ‘Settings’ > ‘Advanced’ > ‘Allow Insecure Connection’ > ‘Always.’

You will also need to change one more setting by going to ‘Samsung Plex Client’ > ‘Settings’ > ‘Advanced’ > ‘Prefer Insecure Connections’ > ‘Always.’

Samsung Plex Won’t Open

Confused man watching tv

When accessing Plex on your Samsung, the process should be as simple as selecting the application, waiting for a brief moment for the application to load, and then accessing the content within the app. If other applications on your device are running smoothly, but when you go to open the Plex app it will not open, read below to see what can be done to get the app up and running smoothly again.

If your Samsung Plex app won’t open, try first to update the app. To do this, go to ‘Settings’ > ‘Update’ > ‘Check for Updates’ > ‘Download and Apply.’ If this does not work, check for software updates within Samsung by going to ‘Settings’ > ‘Support’ > ‘Software Update’ > ‘Update Now.’

Samsung Plex Keeps Crashing

couple holding a remote

You might be able to get into the Plex app on Samsung, but if the application continues to crash without warning when in use, operating the functions within it is made impossible. Whether you are using third-party media within the app or are accessing your own personal media content, Plex should be able to deliver steady use without any interruption. If the app keeps crashing on your Samsung, read below to find what the most likely issue is.

If Samsung Plex keeps crashing, there are two likely issues causing the crash: either the network connection you are using cannot support the current stream, or the content within the platform cannot be transcoded fast enough. If these are not the issues, try updating the app.

Samsung Plex Can’t Install

Confused man watching tv

If you are able to find the Plex app and know that it is available for installation on your Samsung device, then the process should be relatively cut and dry to get the app installed and working within a matter of minutes. However, if you are able to see the option to download the app but it will not install, take a look below to see what the most likely cause of this issue is and what you can do to quickly resolve it.

If your Samsung Plex app can’t install, be sure that your network connection is stable enough to support the installation. To be sure of this, reset the router by unplugging it directly from its power source, waiting 60 seconds, allowing it to completely reboot, then trying to install the app again.

Samsung Plex Not Playing/Playback Error

Holding a remote while pointing in the TV

Once you have installed the Plex app on your Samsung, you will be able to access the content within and download various files to tailor the app exactly to your needs. If you are using a multimedia app within Plex and realize that the content is not playing or a playback error is displayed when content is in use, read on to see what can be done to get your media playing without interruption again.

If your Samsung Plex is not playing or is indicating a playback error, you can try resetting your router. If this does not resolve the issue, go to ‘Settings’ > ‘Video Settings’ and from here disable the option to ‘Allow Direct Play’ or ‘Allow Direct Stream.’

Plex Samsung TV Subtitles Out of Sync

Confused couple while watching tv

When you are using a third-party media streaming application through Plex, you often will have the option to enable subtitles when videos are in use, but for those watching, it is imperative that those subtitles are synced with the audio of the content they are watching. If you are using Plex on a Samsung TV and the subtitles are out of sync, read on to see how you can fix this incredibly irritating issue.

If the subtitles within Plex are out of sync on your Samsung TV, try adjusting the offset of the subtitles by either increasing or decreasing the increments in which they are displayed, which can be found through the playback settings on your Samsung TV.

If Samsung Plex isn’t working, confirm that the Plex media server is actively operating. Once confirmed, check for any updates available for the server, disable any VPNs that are being used, and remove any proxies that are connected to the router.

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