Samsung TVs open a whole world of streaming content to you. Whether you want to go down memory lane with an old TV show, watch a Hulu original movie, or listen to music, Samsung TV allows you to enjoy it all in one place.
If Samsung TV apps are not working try rebooting the TV. Install any updates that are pending or that were not successfully installed. Refresh the streaming apps by uninstalling and then reinstalling them. Reset Smart Hub.
It is frustrating, to say the least when you are not able to download a streaming app. This article will address some known issues with Samsung TV apps and how to quickly resolve them.
Samsung TV Apps Not Updating
Updates are the nature of the beast when it comes to streaming apps. Updates are how new data is provided to the app so it can perform better, stay up to date on ever-changing media output, and also have enhanced safety features.
If Samsung TV apps are not updating, make sure the TV is set to update apps automatically. You can turn this setting on by pressing the ‘Home’ button on your Samsung TV remote. Go to the Smart Hub menu and select ‘Apps’ > ‘My Apps’ > ‘Options’ > ‘Auto Update’ > ‘On’.
Another way to force any pending updates and clear out old data is to completely remove the installed app and start fresh.
Step 1: On the remote, press the ‘Home’ button.
Step 2: Navigate to ‘Apps’.
Step 3: Go to ‘Settings’.
Step 4: Find the app you want to remove and then select ‘Delete’.
To reinstall the app you deleted, press the ‘Home’ button. Go to ‘Apps’ and enter the app you want to install. Select ‘Install’ and then re-enter your credentials to sign back into the app.
Samsung TV Apps Not Downloading
Before you can install an app you have to be able to download it. You go to Samsung’s TV store. You find the app you want. You click to download. And nothing happens.
If Samsung TV apps will not download, resetting Smart Hub will remove any glitches in communication between Smart Hub and your Samsung TV. Go to your TV Settings > select ‘Support’ > select ‘Self Diagnosis’ > select ‘Reset Smart Hub’.
Resetting Smart Hub is a great option if you are wanting to remove all of your installed apps instead of removing one at a time. Smart Hub will automatically sign you out of each app before uninstalling.
Samsung TVs older than 2020 have an extra step that newer models do not have.
Step 1: Go to your Samsung TV’s ‘Settings’.
Step 2: Go to ‘Support’.
Step 3: Select ‘Service Care’.
Step 4: Select ‘Self Diagnosis’.
Step 5: Select ‘Reset Smart Hub’.
Step 6: You will be asked to enter your PIN in order to reinstall apps. If you do not have a PIN already saved, enter the Samsung TV default PIN 0000.
Step 7: Once the reset is complete, reinstall the apps and re-enter your credentials to sign back in.
Our how to reset Samsung TV has more details on how to reset other functions of your Samsung Tv.
Samsung TV Apps Not Installing
Smart TVs are great but they are not without their faults. The biggest of which is when an app will not install. It’s there. You can see it. But it will not install.
Samsung TV apps will not install if there are any issues with your internet. Make sure you are connected to the correct network. Moving the Samsung TV and router closer to each other will improve the signal strength. Reduce the number of devices on the network to free up bandwidth.
If you live in an area that has repeated power outages or that does not have good internet service, using a hardwired connection such as an HDMI cable or ethernet will reduce or possibly eliminate the amount of outside interference.
Mesh networks or Wi-Fi extenders can also be purchased to boost your Wi-Fi signal and broadcast the signal farther. You can also talk to your Internet Service Provider to see which high-speed internet options are available in your area.
Samsung TV Apps Not Showing/Available
Streaming apps can be downloaded onto any smart device. We can watch Hulu or ESPN on our tablet, phone, laptop, you name it. So then why are apps not showing in Smart Hub for my Samsung TV?
If Samsung TV apps are not showing/available, visit the app’s home website to see if your model of Samsung TV supports the app. Outdated software within the Samsung TV may cause the TV to no longer be compatible with certain apps.
Unfortunately, not all smart TVs are created equal. Newer Samsung models support a wide variety of apps but if your TV is older than 2016 the TV may no longer support certain apps.
This may seem like an oxymoron – a streaming TV that cannot support streaming apps. The bottom line for this issue has to do with how Samsung TVs are manufactured.
Apps are designed to be used all across the board when it comes to streaming platforms. However, due to expenses involved in supporting apps and technology, older Samsung models fall short in this department.
This may be a ploy by the TV industry to get you to buy a new TV but thankfully you don’t have to do this. Unless you want to. You can easily work around this frustrating issue by using an external streaming media player such as Roku.
Samsung TV Apps Not Working After Update
Updates are the lifeblood of apps. Without updates, the quality of the app would deteriorate, and eventually, the app would become obsolete. The downside to updates is that sometimes our electronics may not work the same afterward.
If the Samsung TV apps are not working after an update, make sure the update is not in pending mode. If the update was interrupted, this will affect how the app works. On the remote, press the ‘Home’ button and go to ‘Settings’. Click on ‘Support’ > ‘Software Update’ > ‘Update Now’.
Refreshing the installation of the update resolves the issue in most cases. If you find that the app is still not working, performing a Soft Reset will resolve the issue.
Soft Reset
A Soft reset is different from simply turning the TV off and on again. When the TV is turned off, it is in standby mode. We want to reboot the TV, not wake it up.
A soft reset, also known as a cold boot, will shut down the TV and reset it. Performing a cold boot of the TV will remove any glitches within the TV’s software. You can do a soft reset with or without a remote.
With The Remote
This method is the easiest way to cold boot the TV: Press and hold down the ‘Power’ button until the TV turns off and then comes back on.
Without The Remote
Step 1: Unplug the TV from its power source.
Step 2: Let it rest without power for at least 30 seconds.
Step 3: Plug the TV back in.
Samsung TV Apps Not Deleting
Apps take up more than screen space on the home screen. They take up data and memory space.
If Samsung TV apps are not deleting, the TV itself may need to be restarted. You can refresh your TV by unplugging it from its power source for at least 30 seconds. You can also turn off the TV and then press and hold the power button on the TV frame for 30 seconds.
Any apps that are not used are still taking up valuable real estate. This may not seem like much of an issue but it is when you consider how much memory space newer apps require. Not to mention older apps that update and now require more space.
When you are clearing out any unused apps, you will find that you are not able to delete any pre-installed apps. The option to delete is either not available or grayed out. However, there is a workaround for this.
The steps are lengthy and not all models of Samsung TV respond. If you are determined and have the time, here you go.
Step 1: Press the ‘Home’ button on the remote.
Step 2: Select ‘Apps’.
Step 3: Press the pound (#) button and enter 1234 on the keyboard.
Step 4: Follow the on-screen instructions to restart the TV.
Step 5: When the TV comes back on, go back into ‘Apps’. You will see ‘Develop Mode’ along the top left-hand side of the screen.
Step 6: Go into ‘Settings’.
Step 7: Choose the app you want to delete and then select ‘Deep Link Test’.
Copyright protected content owner: ReadyToDIY.com and was initially posted on January 25, 2022.
Step 8: You will be asked to enter your credentials but you will select ‘Cancel’.
Step 9: The Delete box should now be active.
If the delete button is still grayed out after following the above-listed steps, you will need to reset the Smart Hub. The steps to do this are listed earlier in this article.
Samsung TV Apps Not Enough Memory
As we just discussed, memory space is crucial to each installed app. When your Samsung TV is slow or freezes up a lot, the problem may be a lack of memory space. Anytime you run an app on the TV, data is being left behind in the TV’s memory cache.
When you watch a television show or movie and come back later to finish it, the memory cache is how you are able to pick up where you left off. The memory cache fills up quickly and needs to be emptied so you can enjoy the streaming apps you downloaded.
Copyright article owner is ReadyToDiy.com for this article. This post was first published on January 25, 2022.
If Samsung TV apps do not have enough memory, clearing the TV’s memory cache will remove old stored data. You can clear the memory cache by going to the Samsung TV ‘Settings’ > ‘General’ > ‘Delete History’ > ‘Yes’ > ‘OK’.
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ReadyToDIY is the owner of this article. This post was published on January 25, 2022.