It’s never a good day when you realize the apps on your Samsung TV are not playing. Whether you want to watch something or listen to music, we expect the app to work. We take for granted that our apps are faulty from time to time.
If the Samsung TV apps are not playing, doing a soft reset of the TV will refresh the TV software. Check the Samsung TV for any pending updates. Clearing the TV memory cache will improve app performance. Uninstall and reinstall the app that is not playing.
There are a variety of issues that can affect the apps installed on your Samsung TV. This article will address some of those issues and what you can do to resolve the problem. The steps outlined in this article are simple and are sure to get you back to your movie or favorite song.
Samsung TV Apps Not Playing Sound/No Sound
Samsung TVs are known for producing high-quality pictures. While we enjoy seeing high-quality pictures, a movie is not much fun when you can’t hear the dialogue or movie score.
If Samsung TV apps are not playing sound/no sound, run an internet speed test. If your internet connection is slow, the audio of streaming content will be greatly reduced or eliminated altogether. You can test your internet’s speed on the website fast.com.
Once you have confirmed the internet connection is not the source of your audio issues, the next step is to troubleshoot audio settings and connections.
Check The Remote
This may seem silly but most of the time, the reason an app has no sound is because the audio has been muted. It happens. The TV remote ends up between the cushions. The kids press buttons on the TV. The mute button on the remote or the TV gets pressed accidentally.
Check Input and Output Settings
When you have cables from external speakers make sure the cables are tightly inserted in the correct audio port. A loose cable can cause the audio to drop in and out or not work at all.
If you use wireless speakers with a Bluetooth connection, make sure the speakers and Samsung TV are also connected to the same Wi-Fi network.
You can also cycle through the input settings to see if you are connected to the correct one or if one is not working. Using the remote, press the ‘Source’ button. cycle through the settings. If you find there is a component you don’t have, there will be no audio coming through the speakers.
Run Audio Diagnostic Test
Samsung TVs have a built-in audio diagnostic test in the support menu. The test will let you know if the problem lies with the TV or the speakers.
Step 1: Press the ‘Menu’ button on the remote.
Step 2: Select the ‘Support’ menu.
Step 3: Select ‘Self Diagnosis’.
Step 4: Select ‘Sound Test’. The TV will play music out of the speakers. If you hear music, the audio problem is not within the TV’s settings. If you do not hear any music, check the speaker connections and settings.
Samsung TV Apps Not Loading
You have all your favorite apps downloaded and now you are ready to enjoy the fruits of your labor. You are all set to start binging watching every season of ‘Friends’ but the app will not open.
If the Samsung TV apps are not loading, the reason could be due to bugs within the TV’s software. Power cycling the TV will remove these bugs. Turn the TV off and unplug for at least 5 minutes. If the problem persists, press and hold the power button on the remote until the Samsung logo appears.
Another reason why the Samsung TV apps are not loading is if there is an issue within the Smart Hub.
Smart Hub Test
The Smart Hub is where all of your Samsung TV apps are stored. If the Hub is not able to establish a connection with the Samsung server, the apps will not load. Performing a connection test will help you determine if this is the issue.
Step 1: Go to your Samsung TV ‘Settings’.
Step 2: Go to ‘Support’.
Step 3: Select ‘Self Diagnostics’.
Step 4: Select ‘Smart Hub Connection Test’. After the test is complete, launch any app to see if it will load.
Reset Smart Hub
Resetting the Smart Hub will clear out any lingering software bugs from a faulty install of the Smart Hub itself.
Step 1: Go to your Samsung TV ‘Settings’.
Step 2: Go to ‘Support’.
Step 3: Select ‘Device Care’.
Step 4: Select ‘Self Diagnostics’.
Step 5: Reset Smart Hub.
Step 6: Enter your PIN. If you do not have a personal PIN, enter the Samsung default PIN 0000.
Step 7: Once the reset is complete, set up Smart Hub again.
Samsung TV Apps Not Connecting To Internet
The most common reason for Samsung TV apps not working is internet-related. Whether the Samsung TV itself cannot connect or the Wi-Fi network is the culprit, keep reading to see which solution works for you.
If Samsung TV apps are not connecting to the internet, the TV may be unable to connect to the internet or the network connection is weak. You can check the network connection and signal strength by going to your TV’s ‘Settings’. In the general menu, select ‘Network’. Select ‘Network Status’.
An internet connection that is weak or unstable will affect the performance of your Samsung TV. If you live in an area that has a poor internet signal or loses power frequently, consider switching to a hardwired internet connection.
An HDMI or ethernet cable will greatly reduce the amount of interference your internet signal is experiencing. You can also purchase a network mesh or Wi-Fi extender to boost the Wi-Fi signal in your house.
Network Compatibility
Unfortunately, a sad reality of advances in technology is that our oldie but goodie electronics often become incompatible with apps that used to work on our Samsung TV.
Older Samsung TV models are not able to connect to the newer, faster network speeds. Samsung TV models NU6, NU71, NU72, and NU73 or any other model launched prior to 2018 only support 2.4 GHz.
If your router has a 5 GHz network, the TV will not be able to connect to the network. There are a number of DIY videos that can walk you through adjusting the network settings. You can also contact our Internet Provider to adjust the network settings to 2.4 GHz.
Samsung TV Apps Freezing/Crashing
Freezing and crashing are never verbs you want to hear or experience. When it is happening to your Samsung TV apps it can cause a normally patient person to lose their cool. No pun intended.
If your Samsung TV apps keep freezing/ crashing update the software within the TV. Go to your TV’s ‘Settings’ > select ‘Support’ > ‘Software Update’ > ‘Update Now’. Once the software updates are installed, restart the TV and launch any app to see if the issue has been resolved.
If the issue continues despite updating the TV’s software, there is a problem within the app itself. A pending or incomplete update will prevent the app from working. Removing the app will remove any glitches from old data.
Step 1: Go to your TV’s ‘Settings’.
Step 2: Select ‘Support’.
Step 3: Select ‘Software Update’.
Step 4: Select ‘Update Now’.
Step 5: Once the updates are installed, restart your TV and then open any app.
Factory Reset
This suggestion should only be tried as a last resort. Performing a factory reset of your TV will remove corrupt firmware within the TV by resetting the TV back to its original default settings. All downloaded apps and saved settings will be deleted.
Step 1: Go to your TV’s ‘Settings’.
Step 2: Select ‘General’.
Copyright protected content owner: ReadyToDIY.com and was initially posted on January 26, 2022.
Step 3: Select ‘Reset’.
Step 4: Enter your personal PIN. If you do not have a personal PIN, enter the default Samsung PIN 0000.
Step 5: Once the reset is complete, re-install the apps you previously had installed and re-enter your credentials to sign back in.
Samsung TV Apps Lagging/Slow
The Samsung TV uses a memory bank, much like your phone and computer. Anytime an app is used, data is left behind in the memory cache. This data is what allows you to pick up where up left on the last movie or television show.
The more apps you run, the more memory is required. Each app needs enough memory space to accommodate updates. When this memory cache becomes full, the apps will lag or run slowly. The only way to increase memory and app speed is to periodically clear the memory cache.
Copyright article owner is ReadyToDiy.com for this article. This post was first published on January 26, 2022.
If your Samsung TV apps are lagging/slow, clearing out the memory cache will increase app speed and performance. Go to your TV’s ‘Settings’. Open the ‘Device Manager’. Choose whether you would like to close apps running in the background, perform a memory boost, or clear out the memory cache.
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ReadyToDIY is the owner of this article. This post was published on January 26, 2022.