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Sonos Keeps Disconnecting or Won’t Connect to WiFi Network

For a Sonos sound system to properly work, it must be connected to some type of internet. Most often, Sonos speakers are connected to WiFi, but what do you do if your Sonos keeps disconnected or simply will not connect to your WiFi network?

If your Sonos keeps disconnecting or won’t connect to a WiFi network try……

Sound bar speaker below mounted TV

WiFi can be such an incredible tool in the technological world and is something that many people rely on day in and day out. If you have a Sonos sound system and have WiFi as the internet available, it will have to be connected in order to function. If you find that your Sonos keeps disconnecting from the network or won’t connect to the WiFi network at all, take a look below to find a solution to all of your Sonos WiFi problems.

Sonos Keeps Disconnecting

Portable speaker

When you set up your Sonos speaker, you must initially connect to the WiFi in order to stream music from different streaming services or from playlists on your own devices. If you have no trouble getting your Sonos to connect, you may be quite surprised when out of nowhere the device begins to repeatedly disconnect from your WiFi network. If you are experiencing a problem with your Sonos disconnecting, try a few troubleshooting steps below.

If your Sonos keeps disconnecting, there may be problems within the current firmware that your Sonos is running on which can cause your speaker to disconnect. To be sure that your Sonos speaker is updated with the latest firmware you will open the Sonos Controller app > ‘More’ > ‘Settings’ > ‘System Updates’ > ‘Check for Updates’ > if there are any updates available, you will be prompted to install them.

If there is still trouble with your Sonos disconnecting, be sure that your speaker is at least three feet away from any device that may cause interference such as a router, a baby monitor, or even a microwave when it is being used. Also, be sure to check the strength of your WiFi network as it should be at a speed of at least 5 Mbs as anything lower than this can be too weak for your speaker to pick up and run smoothly on.

Sonos Keeps Disconnecting From WiFi/Network

Portable home speaker on table

If you have no trouble with your WiFi on other devices such as PCs, Macs, iOS devices, or Androids, it would be logical to think that your Sonos speaker would also have no issue operating on the WiFi network available. However, some owners have experienced problems with their Sonos systems continually disconnecting from the WiFi or network they are using, leading to a search for various solutions.

If your Sonos keeps disconnecting from the WiFi or network, first try completing a reset of your WiFi network by resetting the router. To do this, unplug the power cord directly from the power source that your router is plugged into and allow it to sit for at least one minute. Once the minute has passed, plug the router back in and allow it to power back up, which typically takes about two minutes.

If your Sonos is still disconnecting from the WiFi after you reset the router, setting up a BOOST system may help to get rid of network interference that you may be experiencing. This helps to stabilize your network through the elimination of interference that comes from other devices that are using the same network. Thus, this setup will help to stop issues of your Sonos disconnecting from the WiFi network that are caused by interference.

Sonos Not Connecting to WiFi

Girl holding small portable speaker

If you are using a WiFi network throughout your home as the internet source, this can be a huge convenience when it comes to connecting new devices. If you have a Sonos sound system though and find that it will not connect to that same WiFi network, you are left with a problem that cannot be resolved through the plugging in of a new ethernet cable. If you have a Sonos and it is not connecting to WiFi, read below for a few common fixes.

If your Sonos is not connecting to Wifi be sure that the power cord is securely plugged into the device itself, but also to the power outlet as any jostling can cause it to loosen. This can also be caused by owners mistakenly trying to connect to the wrong WiFi network. Be sure that your device is not connected to a guest network (this can keep it from connecting) or that you are trying to connect to a neighboring network.

If your Sonos system is still not connecting to WiFi, try resetting your router by unplugging it from the power source for one minute and then plugging it back in. If you are using a VPN connection on either your mobile device or computer, turn it off and then check to see if your Sonos app connects to your system as VPNs can cause too much chatter within your network to allow your system to connect.

Sonos Not Connecting to New WiFi/Router/Network

Router WiFi with blue background

If you have owned a Sonos system for a while and it has run smoothly with no issues, you would think that when you brought in new WiFi, a new router, or a new network that there would be no trouble setting back up the same great connection. As wonderful as this would be, some Sonos owners have experienced problems with their systems connecting once they had new WiFi, a new router, or a new network installed.

If your Sonos is not connecting to new WiFi, a new router, or a new network be sure that you are properly connecting your device. If you have the Sonos S2 app, open the application once it has downloaded and when you see a message “Unable to connect to Sonos” tap ‘Let’s fix it’ to get the device connected. You can also tap ‘Settings’ > ‘Unable to find your Sonos system/Update Network Settings’ > then connect.

If you have the Sonos S1 app and you will open the application and wait while it searches for your Sonos system (be advised, this process will not work if you are using the Sonos app for Mac or PC). When the message “Unable to Connect to Sonos” appears, tap ‘Learn More’ > ‘Changed Router or WiFi Settings’ > follow the prompts that will direct you to connect your Sonos system to your new router or WiFi network.

Sonos WiFi Won’t Show Up

TV and smartphone looking for WiFi signal

If you are setting up a new Sonos system, as previously mentioned, it must be set up with some type of internet connection in order to properly function. If you start the setup process but notice that, even though other devices in your home are working just fine on the same WiFi network, your Sonos is not recognizing your network, you are left wondering how to resolve such an issue.

If your Sonos WiFi won’t show up, one of the first steps that you can take is deleting the Sonos application from your phone or other devices. Once you have it deleted, redownload the application from the app store and then go back in as if you were going to set up a completely new network. To do this go to ‘Settings’ > ‘System’ > ‘Network’ > ‘Wireless Setup’ and follow the instructions to set up the network.

If the Sonos application is still not recognizing your WiFi network a workaround through your router may be the fix. For this, you will need to connect your Sonos speaker directly to your router and check to see if the WiFI is then recognized within the app. If it is recognized, connect your speaker to the WiFi and you should then be able to disconnect it and return it back to its original position.

Sonos WiFi Not Loading

Home speaker system

Once you have your Sonos system connected to WiFi, you might feel like you can breathe a breath of relief. Although typically, owners are able to get through the connection process seamlessly, there are times when the device is able to connect to WiFi, but the WiFi will not load. This means that a connection is trying to be made, but a continual connection attempt ensues leaving devices without WiFi.

If your Sonos WiFi is not loading, you should first look to the WiFi rather than your Sonos device. Be sure that the connection is strong (see: “Sonos Keeps Disconnecting”) and if it is not, give a call to your WiFi provider to manage the strength. Also, reset your router to try to bypass any small issues that may have only temporarily occurred by unplugging it from the power source for one minute.

If your Sonos device is still having trouble loading the WiFi, try to remove and re-add the WiFi network setting from Sonos. Take your Sonos and directly connect it to your router by using an ethernet cable. Wait one minute until your Sonos deceive is displayed under the Rooms View in the app and then remove the WiFi password by going to ‘Settings’ and click ‘System >’Network’ > ‘Wireless Setup’ > ‘Reset’ > ‘Done.’

Now, reconnect your Sonos back to WiFi. From the ‘Settings’ tab click ‘System’ > ‘Network’ > ‘Wireless Setup’ > ‘Reset’ > ‘Done. Once the process is complete click ‘Wireless Setup’ and follow the instructions to reconnect your Sonos device back to your WiFi network.

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