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Sonos Volume Won’t Work/Keeps Going Up or Down/Won’t Turn Up

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Through the use of Sonos speakers, owners can greatly enhance their audio experience when it comes to watching TV or streaming music. How do you remedy the problem if your Sonos volume won’t work, keeps going up or down, or won’t turn up?

If your Sonos volume won’t work, goes up or down on its own, or won’t turn up, you can try disabling the hardware controls, disabling Alexa, resetting your TV along with your Sonos, reprogramming your remote, and disabling speaker touch controls among other solutions.

Portable speakers on shelf

Sonos sound systems afford individuals the ability to listen to their favorite music, watch the newest movies, and have the ability to turn on a soundtrack for any moment in life. Therefore, it can be a huge inconvenience when you encounter issues with the volume of your Sonos speaker. If you find yourself in a position where your Sonos speaker volume won’t work, keeps going up and down, or simply won’t turn up, continue reading to find a solution.

Sonos Keeps Turning Volume Up/Increasing Volume

Portable speaker sitting on drawer

When you are at a backyard barbeque, it would be appropriate for the volume to be a level that can not only be loud enough to hear, but loud enough for you and your friends to have an impromptu karaoke session. However, if on a lazy Sunday afternoon you are sitting in your living room listening to some quiet classical music, you will nearly be thrown from your couch with shock when your Sonos randomly turns to the highest volume.

If your Sonos keeps turning the volume up or increasing the volume on its own, disable the hardware controls for the volume to see if this stops the problem. To disable the hardware controls on your Sonos, from the app, go to ‘Settings’ > ‘App Preferences’ > ‘Hardware Volume Controls’ > then disable the controls. You will then use the slider bar in the app to control the volume.

If the volume on your Sonos is still turning up or increasing, the problem could lie in multiple devices having the Sonos application on them. If you have something like a tablet and an iPhone with the Sonos app on both of them controlling the same device, close out of both applications and update each of them from all devices. Once they have been updated, be sure to only have one application open at a time when trying to control a speaker.

Sonos Keeps Turning Volume Down/Decreasing Volume

Female holding up portable speaker

It is more than clear that a Sonos device that is constantly turning up on its own can be a major problem. However, just as problematic is a speaker that continuously turns down on its own. This can be a huge interruption for those of you who prefer a louder system when playing music, or can simply be an incredibly irritating issue as you have to constantly turn the volume back up.

If your Sonos keeps turning the volume down or decreasing the volume on its own, many times, this issue is within areas that are also using an Alexa-enabled speaker. If this is the case for you, you will need to disable the skill which allows your speaker to be controlled by Alexa. A bug has been found in the Sonos skill which can cause the device to lower with whatever Amazon wake word you use for your Alexa.

To disable Alexa, open the Alexa app on your smart device, navigate to ‘Skills & Games’ > ‘Your Skills’ > ‘Sonos’ > ‘Settings’ > ‘Manage Smart Home Devices’ > find the room where you are having trouble with the volume continually going down and then click ‘Disable’ to disable the Alexa skill for the device. You will no longer be able to control your Sonos by using Alexa, but this should stop any problems with the volume decreasing.

Sonos Volume Won’t Turn Up

Home portable speaker sitting on night stand

Just as any other sound system, users of Sonos expect that their device not only remains at the volume at which they set it, but that it turns up as they command it. However, as wonderful as it would be for technology to always function as we expect, issues occur and hiccups are in need of being resolved. If your Sonos volume will not turn up, read below to find a few different solutions to your low-volume problem.

If your Sonos volume will not turn up, pull the power from the back of the TV rather than from the direct power source in the wall. You will then also remove the power from your Sonos speaker as well while also removing the HDMI cable from the HDMI-ARC port. Once these have been removed, you need to leave all devices unplugged for 10 minutes.

Once the 10 minutes have passed, reconnect the power to the TV first and then turn the TV back on. You will then verify (through the TV manufactures manual) that the secondary HDMI_ARC support is turned on. Once this is done, be sure that your TV is properly set up, then, plug the power cord back into your Sonos by reconnecting the HDMI cable back into the HDMI_ARC port and wait for the light on your Sonos to turn white.

Sonos TV Volume Won’t Work

Home portable speaker sitting on table

Previously discussed were specific issues that owners of Sonos speakers experienced, separate from their TV. All are equally as discouraging, but what do you do if you turn on your TV and there is absolutely no volume coming from the Sonos speaker you have connected to it? If the volume is not working on your Sonos speaker, this can leave owners at a loss due to the innate nature of the speaker: to bring sound no matter where they are.

If your Sonos TV volume won’t work, be sure that your remote has been programmed to your speaker properly. To do this, make sure that you have the Sonos app installed on your smart device. Then, go to ‘Settings’ in the app > select the room your Sonos is located in > ‘TV’ > ‘Remote Control Setup’ > then follow the instructions to configure your remote to the speaker so that the volume can be controlled.

If this is not your problem, try to turn the volume down manually using the buttons on your Sonos speaker. You will need to turn the volume all the way down to ‘0’ and once the volume is completely down, grab your remote. From your remote, try to turn the volume back up as keeping the volume “off” on the Sonos for your TV will allow for your remote to work without interference.

Sonos Keeps Going Up and Down/Keeps Changing Volume

TV with a couple of speakers and subwolfer

Whether you are experiencing problems with your Sonos device constantly increasing in volume or constantly decreasing in volume, you are left wondering why such a smart device would be so faulty. Even worse though, some owners have experienced problems with their speaker’s volume going both up and down with a constant changing volume. If this is you, read below for a few solutions.

If your Sonos keeps going up and down or keeps changing volume, there could be a problem with the speaker touch controls. To see if this is the issue, go to the Sonos app on your smart device and navigate to ‘Settings’ > ‘Room Settings’ > find the name of the room where the issue persists > ‘Speaker Touch Controls’ > turn off the toggle. This will disable the touch control so the volume can only be controlled in the app.

If the volume is still going up and down or the volume is constantly changing on your Sonos device, you may need to update your speaker. To do this, go to the Sonos app and click ‘More’ > ‘Settings’ > ‘System Updates’ > ‘Check for Updates’ > follow the prompt for updates. You may also want to disable Alexa if you have it connected to your Sonos device. To do this reference the previous section “Sonos Keeps Turning Volume Down/Decreasing Volume.

Sonos Volume so Low/Not Loud Enough

Soundbar speaker with TV

There is a time and a place for music that is low and quiet. When you are meeting someone’s family for the first time, when sitting at tea, when in the middle of a study session, it is appropriate that music coming from your Sonos is simply background music. However, when you need the volume to be a bit louder, what do you do when your Sonos volume is too low or simply not loud enough?

If your Sonos volume is very low or is not loud enough, check to make sure that your volume limit is not set at a low level. To do this, open the Sonos app on your smart device and select ‘More’ > ‘Settings’ > ‘Select Room Settings’ > select the room your speaker is in > ‘Volume Limit’ > then this should read as ‘Off.’ If it does not read as off, select it and move the slider to the right 100%.

If you are using surround speakers within your home rather than a singular speaker, it may be that your Sonos is receiving two-channel audio which can cause it to place audio in the rear surrounds (causing the volume to sound so low). Ensure that your TV is set to output ‘Dolby Digital,’ but the way to go about this will differ from brand to brand. Consult your TV manual to find the best way to set this specific output.

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