The most common cause of a Sonos Move speaker not switching to Bluetooth is outdated firmware. Thankfully, this problem can be fixed by connecting the speaker to Wi-Fi and updating its firmware. To do this, open the Settings tab and click System > System Updated > Check for Updated.
To reset/fix Sonos Roam/Roam SL, press the power button until the LED lights go out with a sound. While pressing the play/pause button, press and release the power button. Continue pressing the play/pause button until the speakers flash an orange and white light.
You can hard reset your Sonos play by unplugging the device and pressing and holding the join button as you reconnect your play. Continue holding until the speaker flashes orange to white. Wait for the light to turn green, indicating a successful reset.
When the Sonos Beam speaker isn’t connecting to Alexa, the issue can typically be resolved by re-enabling the Sonos skill. To do this, open the Alexa app and then click on the More Menu, which is located at the bottom right. Click on Skills & Games > Your Skills > Sonos > Disable Skill.
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Resetting your Sonos soundbar is the best way to fix the problem if it is not working. It can help in a wide variety of issues, from power problems to Wi-Fi and even Bluetooth. Unplug the soundbar and all cables for 60 seconds and plug them back in. After the soundbar reboots, it should be working again.
Connectivity issues are likely the reasons why your Sonos’ connection with Spotify is not working. The speakers might lose their Bluetooth connection with the device running the Sonos app; Sonos can’t connect with Spotify. Also, there could be an issue with your home network.
If your Samsung TV is not detecting your Sonos speaker, be sure that your TV has been updated with any new software. To do this, press the ‘Home’ button on your remote control, ‘Settings’ > ‘Support’ > ‘Software Update’ > ‘Update Now,’ and allow the update to download and install.
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When your Sonos devices aren’t working with Pandora, reset the unit before moving on to other troubleshooting methods. Ensure that your home network is strong and Pandora is up-to-date, as Pandora and Sonos both require a powerful connection. Then, configure your Sonos devices and Pandora profile.
If your Sonos group isn’t working or keeps ungrouping, there’s heavy Wi-Fi interference between your devices. Change the router’s wireless channel to encourage a stronger connection. If this fails, send a diagnostics test to Sonos and get in touch with them.
If your Sonos volume is very low or is not loud enough, check to make sure that your volume limit is not set at a low level. To do this, open the Sonos app on your smart device and select ‘More’ > ‘Settings’ > ‘Select Room Settings’ > select the room your speaker is in > ‘Volume Limit’ > then this should read as ‘Off.’ If it does not read as off, select it and move the slider to the right 100%.
If your Sonos won’t connect to your Samsung TV, it may be that your TV is in need of a software update. To complete a software update on a Samsung TV, from your remote press ‘Home’ > navigate to ‘Settings’ > ‘Support’ > ‘Software Update’ > ‘Update Now’ > then any new updates will be downloaded and installed. This will help to update your TV with a software that will accept your Sonos without issue.
If your Sonos WiFi is not loading, you should first look to the WiFi rather than your Sonos device. Be sure that the connection is strong (see: “Sonos Keeps Disconnecting”) and if it is not, give a call to your WiFi provider to manage the strength. Also, reset your router to try to bypass any small issues that may have only temporarily occurred by unplugging it from the power source for one minute.
If your Sonos speaker won’t turn off and it uses a power cord, the quickest and most effective solution is to unplug the speaker and leave it unplugged for at least two minutes before plugging it back in. This should cause a reset within the device that may fix any small issues that caused the device to stay on in the first place.
If your Sonos keeps playing the same song, first make sure that the repeat feature on your iSO device is not turned on. To do this, open the music app on your device and tap on the song that is currently playing > tap the ‘Up Next’ icon at the bottom of the screen > tap the ‘Repeat’ icon (two arrows curved toward each other in an oval shape) until it is no longer highlighted.