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TCL TV Netflix Not Working

Having a TCL smart TV makes it easy to watch your favourite movies or TV shows on Netflix. However, when Netflix isn’t working, it’s hard to know if it’s the Netflix app, the TV or something else causing the issue. If you are having troubles with Netflix on a TCL TV, this article contains many troubleshooting options for you to try.

A common reason for Netflix not working on a TCL TV is outdated software. Keeping your TCL TV’s software updated can resolve many app-related issues. Go to the TV’s settings, select “System Update” or a similar option, and follow the prompts to ensure you have the latest version.

Hand holding and pointing remote at TV screen

Another potential cause for Netflix malfunctioning on a TCL TV is corrupted app data. Over time, app data can become corrupted, leading to performance issues. To address this, navigate to the TV’s settings, find the Netflix app, and clear its cache or data. After doing so, restart the TV and try launching Netflix again.

I will guide you through these troubleshooting methods below, as well as discuss less-common fixes. I have also included what you can do if the sound or picture is not working on Netflix.

TCL Netflix Not Working

Below are general troubleshooting tips that you can run through if you’re not sure what the issue is with your Netflix app. I have outlined particular issues and their fixes further down.

Restart Your TCL TV

The quickest and easiest troubleshooting method is to restart your TV. Often the power button on the remote only puts the TV into ‘Standby’ mode, but you can restart the TV in one of two ways. You can either unplug the TV from its power source for a few seconds and plug it back in, or follow the steps below through the TV’s settings.

Step 1: Press the ‘Settings’ button on the remote.

Step 2: Navigate to ‘More Settings > Device Preferences > About’.

Step 3: Select ‘Restart’ and then confirm your choice when prompted.

Step 4: Wait for the TV to fully reboot.

Reinstall the Netflix App

Reinstalling the Netflix app is a way you can start fresh and clear away any errors that may have occurred in the old app. This will reinstall the latest firmware and will also clear all cache data, which I will talk about further down. To uninstall and reinstall the Netflix app, follow the steps below.

Step 1: Press the ‘Home’ button on your remote.

Step 2: Navigate to ‘Settings > Device > Apps > Downloaded Apps’.

Step 3: Find and select the Netflix app.

Step 4: Select ‘Uninstall’ and press ‘Ok’ to continue.

Step 5: Restart your TCL TV (see above).

Step 6: On the home screen, open ‘Apps’.

Step 7: Select ‘Get More Apps’.

Step 8: Find and select the Netflix app.

Step 9: Select ‘Install’.

Update Your TCL TV and Netflix App

If you want to update your Netflix app manually, this can be done through the TV’s settings. Updating your firmware will ensure any bugs in the previous firmware are fixed. Whenever an issue is reported to Netflix, the developers will work toward creating a fix and releasing a new update.

This is a good option if you can’t uninstall the Netflix app. To update your Netflix firmware, follow the steps below.

Step 1: Press the ‘Home’ button on your remote.

Step 2: Open the Google Play app.

Step 3: Navigate to ‘My Apps > Updates Available’.

Step 4: Select ‘Update All’, or select Netflix to update individually.

Note that if Netflix is up to date, it will not be listed in the available updates list. You can also turn on automatic updates in the same ‘My Apps’ menu, by selecting ‘Open Settings’ and ‘Auto-update Apps’.

If there is a bug in your TCL firmware, this may also be causing Netflix to stop working. To update your TCL firmware, follow the steps below.

Step 1: Press the ‘Home’ button on your remote.

Step 2: Navigate to ‘Settings > More Settings > Device Preferences > About > System Update’.

Step 3: Select ‘Network Update’ and choose ‘Ok’ to confirm.

Step 4: Wait for the TV to finish installing the update.

Perform a Hard Reset of Your TV

A hard reset will allow your TCL TV time to discharge any residual power from the circuit boards. This will force it to erase any temporary memory, including small errors that may have occurred.

This process will not delete any of your saved preferences or downloaded content, so is a safe option if you want to try to fix the Netflix app. Follow the steps below to perform a hard reset on your TV.

Step 1: Disconnect all devices from your TV.

Step 2: Unplug the TV from its power source.

Step 3: Press and hold the power button on the TV for 30 seconds.

Step 4: Wait a further 10 minutes to ensure the TV has discharged.

Step 5: Plug your TV back into the power socket and turn in on.

Perform a Factory Reset of Your TV

A factory reset is very affective at fixing any issues with your TV because it will return it to its original settings, from when you first purchased the TV. Keep in mind that this will erase all saved preferences and delete your downloaded content. If you still want to do a factory reset, follow the steps below.

Step 1: Press the ‘Home’ button on your remote.

Step 2: Navigate to ‘Settings > Device Preferences > Reset’.

Step 3: Confirm you want to proceed with the factory reset.

Step 4: Enter the code, ‘1234’.

Step 5: Confirm you want to proceed by pressing ‘Ok’.

Step 6: Wait for the TV to fully reboot.

If you happen to have a different brand of tv please checkout our netflix not working on a smart tv article.

TCL Netflix Not Loading

Female holding remote while watching TV movie and eating popcorn

When Netflix is not loading, is freezing, is stuck on a blank screen or won’t connect, it is likely an issue with your internet connection. Below are the most effective troubleshooting methods to fix the internet connection to your TV.

Restart Modem and Router

Step 1: Unplug the modem and router (if you have one) from the power.

Step 2: Wait at least one minute.

Step 3: Plug the modem back in and wait for it too fully reboot.

Step 4: When the modem is ready, plug the router back in.

Step 5: Wait for the router to fully reboot before checking your connection again.

Check Your Internet Speed

You can check your internet speed through the Netflix app using the steps below. This will tell you if the network is connected and your download speed.

Copyright protected content owner: and was initially posted on July 2, 2021.

Step 1: Open the Netflix app.

Step 2: Open ‘Settings’.

Step 3: Select ‘Check Your Network’.

Netflix recommends a minimum download speed for different streaming qualities. Therefore, your internet needs to be fast enough to support your preferences. These are listed below.

· Standard Definition: 3MB/s

· High Definition: 5 MB/s

· 4K or Ultra HD: 25MB/s

Check for Interference

There are objects in your home, listed below, that can interfere with the WiFi signal and reduce download speeds or block the signal. Make sure you have minimised these so that your internet is as strong as it can be.

· Other networks or Bluetooth devices, such as headphones.

· Baby monitors or other radio devices.

· Microwaves.

· Thick timber or concrete walls.

· Large bodies of water, such as an aquarium or hydronic heating system.

If you cannot remove or minimise any of the above, you can also try the following options to help improve your Netflix experience.

· Reduce video quality on Netflix

Copyright article owner is for this article. This post was first published on July 2, 2021.

· Use Ethernet connection

· Use a WiFi booster

The streaming quality can only be adjusted on Netflix through a web browser. You can change these settings to ‘Low’, ‘Medium’ or ‘High’ through the pathways below. Higher quality will put a higher demand on your download speed.

Account > Profile & Parental Controls > Playback Settings > Change

TCL Won’t Play Netflix

Male and female sitting on couch eating dinner and watching TV

If Netflix won’t play, you can try logging out of your account and logging back in. This has worked for some users and is a simple process (see below).

Step 1: Select ‘Get Help’ or ‘Settings’ from the Netflix menu (left of screen).

Step 2: Select ‘Sign Out’ and confirm by choosing ‘Yes’.

Step 3: Enter your login credentials to sign back in.

If this does not work, it is most likely a result of a poor internet connection. Follow the troubleshooting tips mentioned above to improve your signal. You can also try the troubleshooting methods at the beginning of this article.

Netflix Not Connecting To TCL

Remote held in front of TV

If Netflix is not connecting on your TCL TV, you are unable to connect to the Netflix servers. This could be issues with your internet, which you can work through using the methods above. However, it could also be an issue with the Netflix servers.

To check if the Netflix servers are down, go to the Netflix Website or call Netflix support directly. In this situation, all you can do is wait for Netflix to work through the issue.

Netflix Keeps Freezing/Crashing on TCL

Male relaxing with hands on head and watching TV

If your Netflix app keeps freezing, it is usually due to poor internet connection, but sometimes can be fixed with some of the general troubleshooting methods mentioned above. Netflix recommends the following troubleshooting methods.

· Sign out and back in to Netflix

· Restart or reset your TCL TV

· Update the Netflix app

· Restart your WiFi

· Improve your WiFi signal

However, apps can also crash when they are overloaded with data. Therefore, another method to try would be to clear the Netflix cache or erase all your Netflix data completely, detailed below.

Clear Netflix Cache or All Netflix Data

The cache is a temporary data storage that allows the app to load faster. An overloaded cache may cause the Netflix app to error and crash and erasing the cache will not delete any of your saved data. This is why clearing the cache, which is detailed below, is generally a good option if Netflix is crashing or freezing.

Step 1: Press the ‘Home’ button on your remote.

Step 2: Navigate to ‘Settings > Apps > See All Apps > Netflix’.

Step 3: Select ‘Clear Cache’.

Another option in this menu is to ‘Clear Data’. This option will delete your saved data on Netflix, essentially formatting Netflix to its original state. This option will clear more space than simply clearing the cache, so it will allow Netflix to run even smoother than before.

TCL Netflix Sound Not Working

TV remote being held and pointed

Below are standard troubleshooting tips for sound issues on your TV. If these do not work, you could also try the troubleshooting techniques mentioned at the beginning of this article.

· Ensure the TV or speaker is not on ‘Mute’.

· Turn the TV or speaker volume up.

· Secure any wired connections between the TV and speakers.

· Make sure the speaker is on.

Sometimes the audio settings may be causing incompatibility issues with Netflix. To determine if this is the issue, toggle the ‘Digital Audio Out’ setting. This can be found in the settings below.

Settings > Sound > Advanced Settings > Digital Audio Out

TCL Netflix Black/Blank Screen

Female sitting on white couch with TV remote in hand

If you have a blank screen when trying to open or play Netflix, it is recommended that you perform a hard reset on your TV. You can also try reinstalling the app. These are just some of many troubleshooting tips mentioned at the beginning of this article.

However, it may also be that your internet is not working or is incredibly slow. This would leave Netflix loading on a blank screen for extended periods of time. You can also find how to fix your network connection earlier in this article.

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ReadyToDIY is the owner of this article. This post was published on July 2, 2021.

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