The indicator lights on your Ring Doorbell usually indicate that something is wrong or that the doorbell is performing a normal function. But sometimes those lights will not spin or will keep spinning, beyond their reasonable time frame. If you are experiencing a malfunctioning indicator light, this article will run through why it might be happening and how to fix it.
A Ring Doorbell light will spin blue when activated or white when in setup mode. If this does not occur, check that your doorbell has power. If it does not stop spinning, the reset button may have been held down, the bell button may be sticky, there may be a software bug or it could be faulty.
I will explain each of these faults in more detail below so that you can work out why your doorbell’s light is not working properly. I will also explain how to reset the doorbell so that you know how to troubleshoot it in the future.
Ring Doorbell Light Keeps/Not Spinning
There are two different spinning lights on your Ring Doorbell; a white light and a blue light. A spinning white light indicates that your doorbell is in setup mode, whereas a spinning blue light indicates that the doorbell button has been pushed. Once pushed, the doorbell should activate any connected Ring Chimes and call your device.
Sometimes you may attempt to activate these settings, and either the light will not spin or the light will not stop spinning. Generally, if your doorbell is not doing what it should be under these circumstances, you should disconnect it from the power source or reset it to factory settings. These basic troubleshooting processes are outlined below.
Disconnect your Doorbell from the Power
Disconnecting your doorbell from its power source will perform a hard reset. As with any device, this helps to clear any small errors from the internal memory by draining all residual power from the doorbell. Without any power, the doorbell will dump any temporary memory.
For a battery-operated (wireless) Ring Doorbell, follow the basic steps below to reset the system.
Step 1: Remove the battery from the doorbell.
Step 2: Wait approximately one minute.
Step 3: Re-insert the battery into the doorbell.
Copyright protected content owner: ReadyToDIY.com and was initially posted on June 14, 2021.
For a hardwired doorbell, you will need to disconnect the power from the doorbell. This may involve take the doorbell off the wall with a screwdriver.
Perform a Factory Reset
A factory reset will clear the doorbell’s memory entirely, including any setup and settings you have personalised. This can be done by pressing and holding the ‘Setup’ button for at least 20 seconds.
This setup button is located in a slightly different position for each model. In earlier models, it is the orange button located on the back of the doorbell. For the Video Doorbell Pro, this button is located on the right side of the doorbell.
Once you have held the button down, you should see four blue lights around the button flash rapidly, followed by a spinning white light. This sequence will repeat several times until the factory reset is complete.
This process takes approximately five minutes, in which time you should not attempt to disconnect the power from the doorbell or press any buttons. Once the factory reset is complete, the doorbell should automatically enter setup mode again, indicated by a white light spinning slowly.
Copyright article owner is ReadyToDiy.com for this article. This post was first published on June 14, 2021.
Ring Doorbell White Light Not Spinning/Rotating
The white light on your Ring Doorbell should start spinning when you enter the setup mode. This will either occur the first time your doorbell receives power, or when you press the ‘Setup’ button. As I mentioned earlier, this button will either be behind the doorbell or on the side.
If the white light does not start spinning, your doorbell is not in Setup mode. There are two main reasons why this could be occurring, listed below.
Holding the Setup Button Too Long
Holding the ‘Setup’ button for 20 seconds or more will reset your doorbell to factory settings, as I mentioned earlier. If you have held the button for too long and initiated a factory reset, you will see the four blue flashing lights followed by a rapid spinning white light described above. This white light spins much faster than the white light in setup mode.
You do have to press the ‘Setup’ button firmly, but you should only have to press the button once and immediately release it to enter ‘Setup’ mode. If the light does not spin after you have done this, and the light does not indicate you have initiated a factory reset, this may be a different issue.
Your Doorbell Does Not Have Power
Another possibility is that your doorbell does not have power. None of the lights will work if there is no power to the doorbell. If your Ring Doorbell is wired, the connection may be loose or faulty. You may need to hire an electrician to check the connection inside the walls.
It can also mean that your doorbell is not receiving enough voltage from its power source. There should be at least 16V to supply a Ring Doorbell. You can test the electrical output throughout your house using a multimeter, but this is also something that an electrician could do for you.
If your doorbell is wireless, the battery pack may need to be charged or it could be faulty. Keep in mind that you cannot enter ‘Setup’ mode if you have less than 30% charge remaining in the battery.
If you are confident that the batteries are charged, you should contact Ring support to organise a replacement battery. However, before you consider organising any replacement parts, you should try the troubleshooting tips mentioned above.
Ring Doorbell Blue Light Keeps Spinning/Rotating
If your Ring doorbell is spinning a blue light instead of white, it’s likely because the device is in setup mode. The top cause of this issue is that the device is ready to connect to a Wi-Fi network. To fix this, follow the in-app instructions to connect the device to your Wi-Fi network. If the blue light continues to spin, try resetting the device by pressing and holding the setup button for 20 seconds. If the issue persists, contact Ring customer support for further assistance.
If you do not have the latest software on your Ring Doorbell, there may be a fix for the bug in the latest update. Your doorbell should update automatically overnight, but you can check to see if it is up to date using the Ring app on your phone. If you have an older version, you will see a number, whereas the latest firmware will say ‘Up to Date’.
Ring Doorbell White Light Keeps Spinning/Rotating
If your Ring doorbell is spinning a white light, it’s likely because the device is updating or resetting. The top cause of this issue is a firmware update or a power cycle. To fix this, wait for the device to finish updating or resetting. If the spinning white light persists for more than a few minutes, try power cycling the device by removing the battery or disconnecting the power source. If the issue continues, contact Ring customer support for further assistance.
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ReadyToDIY is the owner of this article. This post was published on June 14, 2021.