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Samsung Smart Switch not Transferring

The Samsung Smart Switch is a Samsung application available for download to Mac or PC users. Its main purpose is to seamlessly transfer photos, apps, contacts , messages, videos, music  and other type of data from your old phone to your new Samsung phone.

This allows you to set up your new phone with all of your important data super easily, quickly and efficiently. If you’ve gone to all of the trouble to download the Samsung Smart Switch and it is not transferring data, it is both frustrating and upsetting and this problem needs to be resolved quickly.

Transferring files between two phones

Read on to learn about the troubleshooting steps you can take to resolve this issue quickly in order to go back to enjoying your new phone and accessing all of your previously stored data.

If your Samsung Smart Switch is not transferring, check to make sure that there is enough free storage space available on your 2 devices. If the estimated size of the data you are transferring is larger than the storage space available, you will need to free up this amount of space before continuing.

Go ahead and deselect the data that you tried to transfer and then choose which content you are going to transfer. If this still does not solve the problem, uninstall the Smart Switch and then try to install it again.  

Check for any compatibility issues and if you get a message indicating that the Current Version of Your Connected Device is not Supported, check again for compatibility.

You can also always use a USB cable to transfer data more quickly if transferring is not proceeding efficiently.

Samsung Smart Switch Not Transferring Apps

Woman Holding two phone while confused

If there are important apps that your Samsung Smart Switch is not transferring, it could be due to a problem with the Smart Switch Storage. It could also be due to a problem with the App Cache.  Try checking these two areas first to try to resolve this issue quickly.

If your Samsung Smart Switch is not transferring data and not transferring apps, go to the Home Screen and then to Settings and then to Apps. Tap on Smart Switch and then on Storage.  Then tap on Clear Cache and Clear Data and then click on OK.

It is important to note that there are certain types of apps that Samsung Smart Switch does not support being transferred. This includes transferring data from an app that is going from an iPhone to a Samsung phone. Smart Switch also does not support the transfer of data that is encrypted or is hosted on a private server, such as social media apps or banking apps or any app data that has DRM.

Samsung Smart Switch Not Transferring Messages

Confused woman holding a phone

One of the biggest worries when changing from an old to a new Samsung phone is that there is a risk that you might actually lose some or all of your messages in the transfer process. Seeing all of your messages deleted instead of transferred can indeed be traumatizing. Quick troubleshooting can determine the cause of the problem and will hopefully end your anxiety about this issue.

If your Samsung Smart Switch is not transferring and is definitely not transferring messages, try connecting both devices using a secure USB adapter connection. Go to Settings and then to Wi-Fi and make sure Wi-Fi is turned on.  Connect both devices to the same network.  

Samsung Smart Switch Not Transferring Photos

Holding a phone while taking picture

Few things are more disturbing than purchasing a brand new Samsung phone and then finding out that none of the photos from your old phone have made it to your new phone. It is indeed heartbreaking beyond belief to realize that your precious photos may be gone forever.  Luckily, your photos may not be deleted but are probably just unable to transfer due to a lack of storage space on your new phone.

If your Samsung Smart Switch is not transferring and specifically is not transferring photos, make sure that there is enough storage space on your new Samsung phone to receive all of the new data. Go to Settings and then to Storage and then free more storage space as needed.

Samsung Smart Switch Not Transferring Contacts

Confused woman holding a phone

Unfortunately, not all contacts can be transferred with a Smart Switch. This includes contacts that are from your SIM card, social media or emails. Rapid troubleshooting can quickly provide an answer to why your contacts are not transferred from your old phone to your new phone.

If your Samsung Smart Switch is not transferring and is not transferring contacts, try to sync your contacts from a Samsung phone to another Samsung phone. Launch Smart Switch on both phones. Then, connect the phones to each other. Choose Contacts on your old phone and then begin the transferring process.

Samsung Smart Switch Not Transferring Calendar

Frustrated woman holding a phone

When you are using a Samsung Smart Switch to transfer your calendar, you should be aware that you are not able to transfer your S planner using a Smart Switch. If this is the case, it is extremely important to make sure that both your sending and receiving phones are properly identified and that you upload an appropriate calendar to your new Samsung phone .

If your Samsung Smart Switch is not transferring your calendar, check to see that both your old and new phones are operating on the same operating system. Make sure you have indicated whether the sending and receiving phones are properly labeled as iPhones or android phones.

If your Samsung Smart Switch simply stops working or just quits from time to time, you should update and then reinstall the app. You can also try uninstalling the Samsung Smart Switch, restarting your phone and then going back to the Play Store to reinstall the Samsung Smart Switch App.

Samsung Smart Switch Not Transferring Videos

Couple holding phone

If the video data you are trying to transfer is not proceeding normally, or if the data transfer process is stuck for some reason, it could be that the volume of the data being transferred is causing the app to crash. If so, try sending smaller amounts of data to see if this solves the problem.

If your Samsung Smart Switch is not transferring  videos, go to Gallery and delete any videos that are not absolutely important to you. You can also go to Settings and then Apps and delete any video apps that are taking up a lot of space. You can also delete the video cache data.