Skip to Content

Samsung Smart Switch Connection Problems

The Samsung Smart Switch was developed and designed to expedite the transfer of data such as messages, photos, videos, contacts and music from your Android or iPhone to your new Samsung phone. This device drastically decreases the amount of time it takes to transfer all of this data so you can quickly set up your new phone without missing a beat.

When you encounter Samsung Smart Switch Connection Problems, it can be maddening especially if you have spent a lot of money for the latest Samsung phone that you are looking forward to using. Read on to determine how to figure out what exactly is causing your Samsung Smart Switch connection problems and how you can best repair them to quickly be able to enjoy the use of your brand new, updated phone.

Phone file transfer to laptop

If your Samsung Smart Switch is having connection problems, make sure to update or reinstall the Samsung Smart Switch App. Go to the Play Store and on your phone and then update the Samsung Smart Switch App. Or you can uninstall the app and then reinstall it and try to transfer your data again.

Samsung Smart Switch not Connecting to Phone/Device

Couple holding phone

If your Samsung Smart Switch is not connecting to your phone/device, it could result from a lack of storage space on your new Samsung device. It is important to check before you begin the data transfer process that there is enough available storage space on your new phone to receive all of your transferred data.

If your Samsung Smart Switch is having connection problems and is not connecting to your phone or device, go to Settings and then to Storage and check to see if you have enough storage space on your new Samsung phone to accommodate all of the new transferred data.

You can also free up more space on your old phone so you have less data to transfer by going to Gallery and deleting any unimportant photos or videos that you do not need anymore. You can also go to Settings and then Apps and select any important and commonly used Apps and then delete their Caches or App Data in order to free up more space for your Samsung Smart Switch to access.

Samsung Smart Switch Not Connecting to Wi-Fi

Confused woman holding a phone

The most common problem with the Samsung Smart Switch is that it fails to connect with both your old and new smart phones. The cause for this problem can be easily analyzed by careful troubleshooting and usually turns out to be caused by the fact that both phones are not Wi-Fi enabled to the same Wi-Fi network.

If your Samsung Smart Switch is having connection problems and is not connecting to a Wi-Fi, go to Settings and then Wi-Fi  on both devices. Turn on Wi-Fi on both devices and restart both devices and then go on to connect the Samsung Smart Switch to both phones again.

Samsung Smart Switch Not Connecting to PC

Phone below the monitor

If your Samsung Smart Switch is not connecting to your PC, it is probably because of a failure of the Samsung Smart Switch to recognize your PC. You can easily clear this problem by taking the appropriate restorative actions.

If your Samsung Smart Switch is having connection problems and is not connecting to your PC, check that both of your devices are in compliance with the minimum system requirements. These requirements include a PC running on, at a minimum, Windows XP, and  Macs running on at least Mac OS x 1.6.   

In addition, Samsung phones with android must be operating on at least 4.3 and iPhones should be operating on iOS of at least 4.2.1.

Also, be sure that the USB cables and ports you are using are all functional. Choose MTP (media device) for your USB option for connection on your Samsung phone. As a final step, go ahead and restart the Samsung Smart Switch.    

Samsung Smart Switch Keeps Disconnecting

Confused woman holding a phone

If your Samsung Smart Switch keeps disconnecting, and you receive the message on your Samsung phone of Connection Lost, it is frustrating and maddening. Try these troubleshooting steps to try to quickly resolve the problem.

If your Samsung Smart Switch is having connection problems and keeps disconnecting, check to see that if you are using an iPhone that is operating on IOS of at least 5.0. Connect your devices with the original connecting cables and USB connector from when you purchased the phones.

On your Samsung phone, clear your cache from Smart Switch by going to Settings and then to Applications and Applications Manager to Downloaded and then to Smart Switch.

Then restart your Samsung and iOS devices or Android devices and reinstall the Samsung Smart Switch. use Wireless transfer and switch to Samsung Smart Switch for PC/Mac.

Samsung Smart Switch Connection Lost/Failed

Woman holding a phone while looking for a signal

If your Samsung Smart Switch Connection is lost or failed, it could be due to issues with compatibility. A quick check of both phone’s operating systems can easily lead you to a resolution of this issue.

If your Samsung Smart Switch is having connection problems and the connection keeps failing or is lost, check that both of your phone are running using the latest versions of their operating systems. Samsung Smart Switch currently supports running on Android 4.3+ and iOS 4.2.1+.

Also, be sure that you have correctly marked your new and old phones as either an Android phone or an iPhone. Your old phone should be verified as the sending phone and your new Samsung phone should be identified as a receiving phone. It is important to note that when using Samsung Smart Switch, the receiving phone must be a Samsung phone. If the receiving phone is any other brand than Samsung, the Samsung Smart Switch will not be functional.

Samsung Smart Switch Unsupported USB Connection

Woman holding a phone

The Samsung Smart Switch is usually able to transfer large amounts of data quickly and easily. Sometimes, though, there is difficulty in using certain USB Connections. If your USB meets all of the requirements for your Samsung Smart Switch, then you will need to confirm the following in order to troubleshoot why your USB connection is not supported.

If your Samsung Smart Switch is having connection problems, and your USB connection is unsupported, see that your USB is completely plugged into the USB port. Try different USB ports or USB cables. You will see a notification indicating Allow MTP Connection which you will need to confirm as enabled.