Pizza with pepperoni. Cake with frosting. One ingredient can change something from ordinary to extraordinary. This is what Chromecast does to ordinary television. It transforms your TV into a personal home movie theater with all manner of streaming content available.
If your Samsung TV comes with Chromecast pre-installed, consult the user manual for troubleshooting ideas. If you own a standard Samsung TV, Chromecast will not work if you are not connected to the correct Wi-Fi network, if the wrong HDMI setting is being used, or if the Chromecast is behind in updates.
This article will help you troubleshoot the problem you are having with the Chromecast so you can get back to enjoying something extraordinary again. Some steps are quite basic but they are very effective. The more involved suggestions have steps to walk you through the process. Let’s get started.
Samsung TV Not Recognizing Chromecast
There could be several reasons why your Samsung TV is not recognizing Chromecast. Below is a list of simple suggestions to troubleshoot.
Check Wi-Fi Connection
Checking the Wi-Fi network is the first place to start. If the Chromecast and your smart device are not connected to the same Wi-Fi network, the Chromecast will not work. Connecting to different networks can easily happen when there is more than one Wi-Fi connection saved to the smart device.
Reduce Network Congestion
Multiple devices on the same network will put a strain on the Wi-Fi signal. Disconnect any devices that are not being used. Other wireless networks and Bluetooth devices can also create interference, limiting the signal needed to run the Chromecast.
Make Sure The Router Is Working
If the router is broadcasting an incompatible frequency, this will prevent the Chromecast from being able to connect to the internet. An easy remedy to this is to reboot the router. To do this, simply unplug the router from its power source, wait 30 seconds, and then reconnect the router to the power source.
Check For Firmware Updates
Google updates are typically automatic, but it is possible for an update to be slow in reaching your device. You can check for the latest updates by going to Google’s Chromecast Support Page. If an update is available for your Chromecast, you can follow these steps to initiate an update.
Step 1: Download the Google Home app onto your smart device.
Step 2: Make sure the Chromecast is turned on is working
Step 3: Make sure your smart device and the Chromecast are connected to the same Wi-Fi network
Step 4: On your smart device, tap on the Chromecast icon.
Step 5: Once the Chromecast app opens, tap on the gear icon to open device settings.
Step 6: Scroll to the bottom of the page to see which version of cast firmware your device is using.
Step 7: Compare your device’s firmware with Google’s version. If the firmware versions are the same, you have the latest updates.
However, if you are not using the same versions, you can initiate the update yourself. You can do this by following these five steps:
Step 1: Go back to the Chromecast app
Step 2: Tap on the ellipsis (the three horizontal dots) in the upper right-hand corner
Step 3: Tap reboot
Step 4: If an update is available, Chromecast will automatically update.
Step 5: Once the update is complete, check the previous steps to make sure you are now using the latest version of the firmware.
If you continue having trouble after trying these steps, it may be best to do a factory reset on the Chromecast. These steps are listed below.
Perform A Factory Reset
A factory reset sounds scary but it’s not. Rebooting the Chromecast will clear all your installed apps and any personal settings, but this will enable the Chromecast to work from a clean slate. Follow these steps to reset the Chromecast:
Step 1: Open the Google Home app on your smart device
Step 2: Find your Chromecast device
Step 3: Tap the Settings icon
Step 4: Tap on the ellipsis (the three horizontal dots) in the upper right-hand corner.
Step 5: Tap to remove the device
Step 6: Tap Factory Reset
Step 7: Confirm you want to proceed with the reset.
Call For Help
If, after trying all the above suggestions you are still unable to get your Chromecast working, you should contact the Chromecast support team for help in resolving the problem. They will offer further in-depth troubleshooting ideas or help you determine if the issue is a manufacturing default within the Chromecast.
Samsung TV Chromecast No Sound
You are settled on the couch and ready to enjoy your favorite movie or television show. The opening scene appears and then there is silence. You quickly go from feeling relaxed to stressed. If this is happening to you, here are a few suggestions to try so you can get back on the couch, relaxing again.
If the Chromecast is displaying a picture but no sound is coming out, make sure the Chromecast adapter is properly plugged in. The problem could also be the audio settings for your television or your device is connected to a different audio outlet, such as Bluetooth.
Sometimes the solution is the simplest of things. If all the audio settings are right but you still have no sound, check your remote. It is possible that, in trying to get the Chromecast to work, the mute button was inadvertently pressed.
Samsung TV Chromecast No Signal
Chromecast enables you to watch anything you have on your smart device, on the screen of your television. If your Samsung TV Chromecast is not casting a signal, here are some steps to make sure the Chromecast is correctly working.
● Use the power cord and adapter that come with the Chromecast to plug into the power source.
● If the LED light on the side of the Chromecast lights up, the Chromecast is receiving power and is working.
● Make sure the television is on the correct HDMI setting. You can check this setting by pressing the Input, Source, or Menu button on your remote.
If the Chromecast is not able to connect to your Samsung TV, try rebooting the Chromecast. The steps for this process are listed earlier in this article. If rebooting the Chromecast does not resolve the issue, you will need to contact the Chromecast support team.
Chromecast Samsung TV Black Screen
The only time you want to see a black screen is when you are sitting inside a movie theater waiting for a movie to start. A black screen at home is not a welcomed sight. If your Samsung TV Chromecast is only giving you a black screen, try the below suggestions for troubleshooting.
Check Your HDMI Setting
Use your remote to check the HDMI settings by pressing either Source, Input, or Menu.
● Unplug the television from its power source (Disconnecting the Chromecast from the HDMI source will not reboot it)
● Leave unplugged for 60 seconds
● Reconnect power
Make Sure The USB Port Is Functional
To test the USB port, try to plug in another electronic device to the outlet and see if there is a charge.
Samsung TV Chromecast Not Supported
If you get a message saying Chromecast is not supported, don’t panic. It could be for several reasons that are easily fixable. One quick solution is to make sure your television and smart device are on the same Wi-Fi network.
Check Your Router
To check the router, try watching something from another app, such as YouTube, from your smart device. If the video starts playing, then you know you are connected to the internet. If you need to reset the router, follow the steps mentioned above.
Check Available Memory Space
If your smart device is older, it may not have sufficient memory space. Delete any unused apps. Increase device memory storage space by utilizing cloud storage for music files, videos, and photos.
Your smart device may also need the cache memory to be cleared. If an app is used often, the cache memory can become full, restricting use. Follow these steps to do a cache memory clean-up:
Step 1: Go to Settings on your smart device.
Step 2: Select Apps
Step 3: Select Manage Apps
Step 4: Scroll to find the app you are wanting to clean
Step 5: Once you find the app, select Storage
Step 6: Select Clear Data
Step 7: Restart your smart device.
Step 8: Try running Chromecast again.
The Smart Device Is Outdated
If your tablet or other smart device has been working great for years, it is easy to forget that the hardware inside can become outdated. Many of today’s newer apps require frequent updates to work correctly. These updates may outpace your current operating system due to its age and lack of manufacturer support.
Your Samsung TV Chromecast will not work if your smart device is outdated. Depending on the age of your device, the operating system could be outdated and the newer version of apps will not be supported. Unfortunately, the only way to remedy this problem is to upgrade your device. When shopping for a new smart device, make sure it can support Chromecast.