Skip to Content

Samsung TV Guide Not Working

The Samsung TV Guide is one of the most convenient parts of owning a smart TV. If it isn’t working, you will want to get it back up and running as quickly as possible.

Typically, the easiest way to fix a TV guide on a Samsung TV is to turn the TV off, wait 15 seconds, and turn it back on again. It may take up to 30 minutes before the menu updates and begins working again. Otherwise, it could be a network issue.

Flatscreen tv in the living room

If a simple restart of the TV doesn’t work, there may be other solutions. In most cases, restarting the TV will flush what is in the memory and get things working again.

Samsung TV Guide Not Working

There may be other options available for those who are struggling to get their Samsung TV Guide back up and running. You can check the following possible solutions to see which works for you.

If you tried restarting the TV and it doesn’t work, you may want to try a hard reset. It produces similar results but it has a more thorough reset of the memory.

1. Make sure the TV power is on and the TV screen is showing something

2. Unplug the TV and wait five minutes before plugging it back in again.

3. Press the power button to turn on the TV. At this point, the memory cache will have been cleared and the TV should be running smoothly.

It may still take up to 30 minutes before the TV Guide begins working again. Depending upon how long it wasn’t working, it may need to completely reset and download all of the information again.

Another option that you may want to consider is resetting the Wi-Fi network. You can do a quick check of the network by looking at the network status on your Samsung TV.

Go To Settings >> General >> Network >> Network Status

On the network status screen, you will see three icons with a dashed line in between them. There is a TV, which represents your TV, a box, which represents your router, and the earth, which represents the Internet.

If there is an X between the TV icon and the router icon, it means there is a problem with your network at your location.

If there is an X between the router icon and the planet Earth icon, it means that there is an Internet problem.

If there is a network problem at your location, it can often be fixed by restarting the router. Before doing so, you may want to run an Internet speed test so you have something to compare it to after the router restarts.

Unplug the router from the power and disconnect all cables. Wait five minutes and begin plugging things back in again, with the cables being plugged in first and the power second.

It may take a few minutes before your router fully powers up. Most of the lights will be solid but there may be a few flashing, and that’s perfectly normal.

Check the network status on your Samsung TV again to see if it is connected properly. You can also run a speed test to see if your Internet speed improved.

Finally, make sure that you are connected to the primary Wi-Fi network at your home. You should not connect to the guest network, as it may have some limitations. Don’t use your cell phone hotspot because it may have limitations and is likely too slow.

Sometimes, it is a matter of connecting with the guide. There are two primary ways to do this. If you are using a Samsung smart remote, you can press the button that is labeled CH. On most universal remotes, there will be a button labeled GUIDE.

Check for Updates

There may be some updates that are either pending or in progress that will keep the Samsung TV Guide from showing up. These include firmware updates as well as updates to various apps on the TV.

Check for a firmware update. If there is one available, update your Samsung TV to the latest firmware. You may also see that there is one stuck as a pending update or perhaps is partially installed. It may be necessary to remove it and start from scratch.

Samsung TV Guide Keeps Popping Up

Confused Man while watching TV

We love our Samsung TV guide but when it keeps popping up continually, it can be maddening. Here’s how to fix it.

It is possible to disable the mini-guide using the remote control. Change the channel and the pop-up will show at the bottom of the screen. Select the red button, navigate to Settings, and navigate to ‘Mini-Guide Timeout’. Cycle through the settings until it is turned off and go back to watching TV again.

There may also be times when the television shows buttons and it is impossible to remove them. This may be due to the television being in STORE mode and not HOME mode.

You can put the Samsung TV on HOME mode by going into the setup menu and scrolling to Location. Change the STORE to HOME by using the arrow keys. This should keep the pop-up from showing on your screen any longer.

Samsung TV Guide Not Updating

Confused Man while watching TV

If your TV guide isn’t updating, you won’t have access to the latest information and what you can watch. Here’s what to do.

A hard restart of your Samsung smart TV will often solve the problem. Make sure that the power is turned on to the TV and unplug it from the wall. Wait a few minutes before plugging it back in again and then push the power button. This process will flush the memory and reset many of the settings.

One other issue is that the network is not working as it should. You can check the network status by going to Settings – General – Network – Network Status. If there is an X on either of the two dotted lines, you have a network problem.

If the X is on the left side of the screen between the TV icon and the router icon, it is a local problem. If the X is between the router icon in the world icon on the right side of the screen, it is an Internet problem.

Either of these may be fixed by resetting the router. Unless there is an Internet problem in your local area, refreshing the router by unplugging it and plugging it back in after a few minutes should do the trick.

Be aware that it may take up to 30 minutes after you fix the network for the TV Guide to fully update.

Samsung TV Guide Not Available / No Information

Frustrated man watching TV

Is your Samsung TV Guide showing no information? It’s a frustrating problem but often easy to fix.

Generally speaking, the Samsung TV Guide will not show information or will be unavailable if there is a lack of channel availability. This is often associated with the weather, a lack of Internet, or a loose cable.

The easiest way to fix a problem with a Samsung TV Guide not being available is to reset the network at your home. Unplug your router and leave it unplugged for a minute or two before plugging it back in again.

It may take a few minutes before your router fully boots. You can check the network status in the settings on your Samsung TV to see if you are connected properly.

Make sure that you have connected to your home network and are not connecting to a guest network or your hotspot.

If the Internet is running in your area and you are still having problems with your Samsung TV Guide, try resetting the TV. Unplug the TV while it is powered on and wait 30 seconds before plugging it back in again. Push the power button and your TV should be fully refreshed.

Samsung TV Guide Slow

Confused Man while watching TV

When your TV Guide is working slowly on your smart TV, it is a problem that is easily addressed.

Like any electronic device, your Samsung smart TV uses memory. If you have multiple apps open, including some that are running in the background, it can drain the memory and cause your TV to be sluggish. This may include not updating the TV Guide, which takes a lot of memory.

The easiest way to refresh the memory is to perform a hard reset. Leave the TV turned on and unplug it from the wall. Wait a few minutes before plugging it back in and pressing the power button. Your memory should be cleared.

One other issue that can cause the TV Guide to work slowly is if you are having network problems. If the Internet is working in your area, you may need to reset the router by unplugging it and plugging it back in after a few minutes.

Samsung TV Guide Not Loading

Frustrated man while watching tv

One frustrating problem with our Samsung TV is when the guide is not loading. We want to know what is on but without the TV Guide, we are helpless.

Generally speaking, a problem with the Samsung TV Guide not loading is associated with the memory on your smart TV. If you are running too many apps at one time or if there are some using a lot of memory in the background, your TV, including the guide, will run slowly. This can be addressed by restarting the TV.

Restarting the TV to refresh the memory is more than just turning it on and off. It involves unplugging the TV while it is powered on and leaving it unplugged for a few minutes. After you plug it back in and turn it on, the guide may start working.

It will take some time before your Samsung TV downloads the guide and begins loading it on your screen. Wait up to 30 minutes before you try anything else.

Samsung TV Guide No Preview

Frustrated man while watching tv

One feature of the Samsung TV Guide that I have always appreciated was the preview. Rather than switching to the channel, I can just take a look at it quickly with this function. If it isn’t working, try this:

Your device may not be receiving the bandwidth it needs to fully update the TV Guide. You may have an outage in your area, which will generally correct itself eventually. You might also need to reset your home network by unplugging the router and plugging it back in after a few minutes. This will often speed up your Internet connection and get the TV Guide back up and running.

Restarting the TV will sometimes help. You can restart the TV by unplugging it while it is powered on and plugging it back in after a few minutes. Push the power button and your TV will be reset.

One other option is to reset the TV to factory settings. Before you do so, be aware that you will lose all of your existing settings on the TV.

Open settings and navigate to General.. Select reset and enter your pin. If you did not set a pin, the default is 0000. Verify that you want to reset. Click OK and wait for the process to finish.

Anytime your Samsung TV Guide is not working you should perform a hard restart on the TV. Make sure that the power is on and the TV is operating. Unplug the power cord from the wall and wait a few minutes before plugging it back in again. Press the power button to finish restarting the TV. Your memory cache will now be flushed and you will be working with a clear memory.

Related Articles

Samsung TV Screen Mirroring Not Working

Samsung TV Not Working

Samsung TV Signal Problems

How To Reset Samsung TV

Samsung TV Live TV Not Working