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Netflix Not Working On Samsung Smart TV (Not Loading/Crashing)

I recently installed Netflix on my Samsung TV but noticed that I’m running into a few issues when trying to watch a movie or TV show. So, I did some research into what the problem is and put together this helpful article to explain what I found.

If Netflix is not working on your Samsung Smart TV, there could be several reasons why. Some common causes include a poor internet connection, outdated software, or incorrect settings. Here are some troubleshooting steps you can try:

  1. Check your internet connection: Ensure that your Samsung TV is connected to a stable internet connection. You can test your internet speed using an online speed test tool.
  2. Update your software: Make sure that your Samsung TV’s software is up to date. Check for any available updates through the Settings menu.
  3. Check your Netflix account: Ensure that your Netflix account is active and that there are no issues with your subscription.
  4. Clear the Netflix app cache: Try clearing the cache for the Netflix app on your Samsung TV. This can be done through the Settings menu.
  5. Reset your Samsung TV: Try resetting your Samsung TV to its factory settings. This can be done through the Settings menu.
Male watching TV at night

Most issues can be fixed very easily, and Netflix is constantly improving. With each new update more bugs are fixed that can cause Netflix to freeze or crash.

There are a range of common ways to fix any issues you have with your Netflix app on your Samsung TV, and you’ll need to work through each of the solutions one by one until you find the error. Below, I’ll explain the major issues that come up, and how to fix them.

Samsung TV Netflix App Not Loading

Netflix loading

One thing you may find is that you select the Netflix app to open it but nothing happens. This can be a bit frustrating because you might sit there waiting only to realize it’s not just loading. Here’s how to fix it…

There are two things you’ll want to do to get your Netflix app to load. According to Netflix, the first is to turn your TV off, and unplug it. Then wait for 2 minutes, turn it back on, and try to load the app again. If that doesn’t work you’ll want to contact Samsung customer support.

Much like a computer, if you leave it on all the time, certain applications in the background can get stuck and never close properly. These applications can cause the computer in your TV to malfunction.

By restarting your Samsung TV you force all the applications to close and restart again. Another common issue is that your Netflix app might just ‘crash’ where it closes itself all of a sudden.

If you happen to have a different brand of tv please checkout our netflix not working on a smart tv article.

Samsung TV Netflix App Keeps Crashing

Female with a Smart TV

When you’re watching your favorite TV show or movie and Netflix crashes, you need to reopen it again, find the program you were watching and wait for it to load. Then if it crashes again you might feel like throwing your remote across the room! But, before you do here’s how to fix it:

Generally, you’ll want to first restart your TV. To do that you should first turn it off, and then turn it off at the wall, and then unplug it. Then wait 2 minutes. Once 2 minutes is up you should plug your TV back in, turn it back on, and open Netflix again.

Once Netflix loads back up again see if the issue appears to have fixes itself. If that solves the issue you’re good to go. But, if it still happens you’ll want to sign out of Netflix on your Samsung TV, and then sign in again.

To do that, open up the Netflix app, and either select ‘Settings’, the cog wheel icon, or ‘Get Help’.

Then they’ll be an option to sign out. Select that and you’ll be signed out of your Netflix account. Then navigate to the same place, and sign in again by putting in your user name and password.

That should hopefully fix the crashing issue. If your Netflix keeps crashing, then you’ll want to contact Samsung and explain that you’ve tried the fixes that Netflix recommends, and they have asked you to contact them to fix the problem.

Just bear in mind they might ask you to repeat the same steps, first to try to get it working again.

Samsung TV Not Updating Netflix

Woman holding a TV remote

Netflix updates fix bugs, make it work faster, and sometimes add new features. But, the updates can sometimes hang and not make any progress. Or, when you select the option to update it nothing happens. To fix this issue so that the Netflix app updates, here’s what you do…

As a general rule, you want to start by turning your TV off, wait for 2 minutes, and then turn it on again. If that didn’t fix it, you should sign out and then sign back into your Netflix account. If that still doesn’t work then you’ll want to uninstall your Netflix app, and reinstall it again.

When you reinstall the Netflix app it will download the latest version, and hopefully when new updates come it will work again. The good news is that you cannot download anything from Netflix onto a Smart TV, so it won’t delete any saved shows when you uninstall it.

You should also double check your Wi-Fi. Sometimes you’ll have a Wi-Fi signal showing on your TV, but your Wi-Fi modem isn’t connected to the internet. And the Wi-Fi signal just shows that your TV is connected to your Wi-Fi modem.

To check that you should try to go to a webpage on your Smartphone, or computer using the same Wi-Fi connection to verify that the internet is connected. If none of these work, then it’s best to contact Samsung support to explain the issue.

Samsung TV Netflix App Not Working Black Screen

Couple sitting on sofa watching a blank TV screen

Sometimes the Netflix app will open but all you’ll get is a black screen with no sound. And when you wait nothing happens. Here’s how to get Netflix working on your Samsung TV again:

A black screen on your Netflix app can be fixed by going to the previous menu and reopening Netflix again. If this doesn’t work you’ll want to restart your TV by powering it off, and unplugging it for 2 minutes, and turning it back on again.

If you still get a black screen then you should uninstall and reinstall Netflix. And if it still doesn’t work then you should contact Samsung support. By turning your TV on and off again you restart the Netflix App completely, but when that doesn’t work it means the app might be corrupted and you should do a fresh install.

After that then it might be an issue with your Samsung TV software. You can fix this by doing a Smart Hub reset, however it does wipe all the data, and reset all the settings to default. So, you’ll only want to try this after you’ve tried everything else.

Samsung TV Netflix Volume Not Working

Angry man yelling at TV screen

When you first install Netflix or randomly the sound might not work, even though you can watch TV shows, movies, and navigate around the app just fine. It’s easy to fix when you know how, and here’s how to that:

As a general rule, you’ll want to first restart your Samsung TV by turning it off, and unplugging it at the wall for 2 minutes. Then turn it back on again. If that doesn’t fix it then you’ll want to have a look at your speaker system to see that it’s all connected.

There is also one setting on your Samsung TV which may be causing the issue. To access it click on Settings > Sound > Expert Settings > Digital Output Audio Format > and put it on the setting that’s right for your home theater system.

Samsung has said that the two settings are ‘PCM’ and ‘Bitstream’. PCM is used if you want to play the sound using your TV speakers, and Bitstream is used when you have a home theater system.

If you’re not sure which one it is, there are only a few to choose from, and you can try each one until you find which one works. If the volume on still doesn’t work check out this samsung tv sound article.

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ReadyToDIY is the owner of this article. This post was published on April 15, 2021.

Samsung TV Won’t Update