Samsung TV plus is a feature that only Samsung owners have access to, which offers them a free video service that delivers access to news, sports, and other forms of entertainment. When you find that Samsung TV Plus is not working, what are the remedies?
If Samsung TV Plus is not working on your Samsung TV, try power cycling the TV, manually enable Samsung TV Plus, change the DNS settings within the TV, reset your WiFi, or update your TV with the latest firmware.
Samsung TV Plus requires no subscription, and won’t even require any type of payment information for first-time use or thereafter. This Smart TV video service gives Samsung owners the ability to have instant access to a slew of different channels without ever having to from Samsung itself. As great as this feature is, it is inevitable that it will sometimes experience issues, therefore, continue reading below to find your problem and its fix.
Samsung TV Plus Not Working
To access Samsung TV plus on your Samsung TV, simply navigate to the Samsung TV Plus application by using the app bar that is located at the bottom of your TV screen. Once you see the application and you click on it, you should be able to immediately access its features. However, if you find that once you are in the app that things are no longer working, you are left with the job of having to fix the issue.
If your Samsung TV Plus is not working, it could be due to a corrupt cache, corrupt network settings, or outdated firmware on your Samsung TV. To fix this issue, try power cycling your TV, clearing the TV cache, updating the firmware, or changing the DNS settings to Google’s DNS (8.8.8.8) .
There are several reasons why Samsung TV Plus may not work, and each reason has its own solution:
Corrupt Cache
The cache of the Samsung TV may become corrupt over time, causing issues with the Samsung TV Plus app. To fix this issue, you can clear the cache of the TV by going to the settings menu, selecting “Apps,” then “Samsung TV Plus,” and finally selecting “Clear Cache.”
Copyright protected content owner: ReadyToDIY.com and was initially posted on May 22, 2021.
Corrupt Network Settings
If the network settings of the Samsung TV are corrupt, this can also cause issues with the Samsung TV Plus app. To fix this issue, you can reset the network settings of the TV by going to the settings menu, selecting “General,” then “Network,” and finally selecting “Reset Network.”
Outdated Firmware
If the firmware of the Samsung TV is outdated, this can cause issues with the Samsung TV Plus app. To fix this issue, you can update the firmware of the TV by going to the settings menu, selecting “Support,” then “Software Update,” and finally selecting “Update Now.”
DNS Settings
Changing the DNS settings to Google’s DNS (8.8.8.8) may also help resolve issues with the Samsung TV Plus app. To do this, go to the network settings on your TV, select “IP Settings,” then “DNS Settings,” and finally enter 8.8.8.8 as the DNS server.
Samsung TV Plus Not Showing Up
For those of you who have purchased a new Samsung TV, it is likely that one of the first things you are going to do (after connecting it to a network, of course) is find what is offered within the Samsung TV Plus app. By doing this, you will be able to gauge what other services you may or may not need due to what is offered through this free service. What then do you do when you try to find the Samsung TV Plus app, but it is not showing up?
If the Samsung TV plus app is not showing up, go to ‘Home’ > ‘Live TV’ > ‘Channel List’ > move to ‘Category List’ > select ‘Samsung TV Plus’ > then ‘Select.’ By doing this, you will enable the app and it should then appear on the bottom of your screen within the app bar.
If you try this sequence and you are still not able to see the Samsung TV Plus app, go to ‘Home’ > ‘Live TV’ > ‘Channel List’ > ‘Edit Channels’ > ‘Restore Samsung TV Plus.’ Once this process has taken place, turn off your TV and turn it back on. Once your TV is on, navigate to the app bar that is located at the bottom of your screen and search once again to see if the Samsung TV Plus app has appeared as an option within the list of available apps.
Samsung TV Plus Disappeared
The disappearance of the Samsung TV Plus app from your TV can be caused by various factors. One possible cause is that if TV Plus is removed from the homescreen, it will no longer be visible in the system unless the aerial type is set to “Terrestrial” on the right side of the Channel List.
Once you switch it to Terrestrial, all TV Plus channels will reappear and you can then choose a TV Plus channel and add the app back to your homescreen. Alternatively, you can try uninstalling and reinstalling the app, or clearing the app data and cache and restarting the app.
Samsung TV Plus Not Connecting/No Signal
Smart TVs that host the feature of the Samsung TV Plus app are incredibly desirable due to the exceptional viewing experience they are able to offer users. Due to the nature of applications such as the Samsung TV plus app, you cannot plug in your television and begin watching internet-derived content without first connecting to the internet. If you go to open the Samsung TV app and notice that it is not connecting or that there is no signal, what can you do?
If your Samsung TV plus is not connecting or there is no signal, first be sure that your internet is working properly. If you are using WiFi, reset the router by unplugging it directly from the power source for 60 seconds. If this is not the problem, you may need to change the DNS settings.
Copyright article owner is ReadyToDiy.com for this article. This post was first published on May 22, 2021.
To change the DNS settings on your Samsung TV, press the ‘Menu’ button on your remote and select ‘Network’ > ‘Network Status’ > ‘IP Settings’ > ‘DNS Setting’ > ‘Enter Manually’ > enter ‘8.8.8.8’ and allow it to process. Once this is completed, turn your TV off and turn it back on, allowing it to reboot.
Samsung TV Plus Black Screen/No Video
If you are able to find the Samsung TV Plus application, access it with ease, and open it, it would be surprising to find a black screen or no video within the app itself. If you are able to access the app without problem, then there should not be an issue of it functioning properly, however, technology is not always completely predictable. If you open the Samsung TV Plus app and find a black screen or no video, read below for the solution.
If the Samsung TV Plus on your Samsung TV is displaying a black screen or shows no video, it may be beneficial to complete a software update within the TV itself. To complete an update, go to ‘Settings’ > ‘Support’ > ‘Software Update’ > ‘Update Now ‘ and any available updates will install.
Once your Samsung TV has been updated with the latest firmware, allow it to completely restart and then try to reopen Samsung TV Plus again. If you are still met with a black screen, it may be that the time needs to be changed within the TV. To do this, go to ‘Settings’ > ‘System’ > ‘Timer’ > ‘Clock’ and from here check to see if the time is set properly.
Samsung TV Plus No Sound
The importance of being able to see any video from any application (or from any other cable or satellite service) is irrefutable – you have to have it. However, just as necessary as the picture is the ability to hear what is going on within that picture. When using the Samsung TV Plus app, some users have found that although the picture is displaying properly, they are unable to hear any sound coming from the TV, so, how is this fixed?
If Samsung TV Plus on your Samsung TV has no sound, you first need to be sure that the volume is activated on your TV. Although an obvious solution, many individuals have found that their TV was accidentally muted without their knowledge. Simply unmute and press the ‘Volume Up’ button.
If you are able to confirm that the TV is not muted and the volume is at a level that should be completely audible and you still have no sound, check the sound settings. If you have external speakers set up with your Samsung TV, be sure that the audio output goes directly to them. If you are using the speakers within the TV, you need to make sure that they have not been disabled which can all be found in the audio section of your TV’s on-screen menu.
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ReadyToDIY is the owner of this article. This post was published on May 22, 2021.