Cox is a cable provider and they also provide a set top box that you use in conjunction with your TV to watch Cable, stream videos, and download apps. Like with other devices related to your TV they have a remote, however, in rare cases it can stop working completely. Today I will explain how to troubleshoot a Cox remote that isn’t working.
A Cox remote needs to be paired to a TV first before it will work. Otherwise, ensure the batteries are put in the right way, try new batteries, make sure you have line of sight and are within range of the TV and Cox device. Or, the remote itself is faulty and needs to be replaced.
In this article I will explain step by step how to do each of these troubleshooting steps. As well as, what to do if you try each of the troubleshooting steps and the remote is still not working.
Cox Remote Not Responding
A Cox remote has a light at the top that flashes red when you press a button. When there is no light at all it indicates that the batteries are flat, or that there is an internal issue with the remote. If you’ve replaced the batteries here’s the next steps to take.
The TV button on your Cox remote needs to be pressed first before it can operate the TV. But, if you’ve tried that then you should restart your Cox device, ensure you have line of sight from the remote to your TV and Cox device, otherwise the remote needs to be replaced.
Here’s step by step instructions for how to do each of the troubleshooting steps:
1. Ensure the batteries are new, and install correctly
Although, you’ve likely done this step you need to cross it off the list first because without batteries that have enough charge your remote won’t work at all. Open up the back cover of your remote and ensure the batteries are seated the right way around.
Also, try a new pair of batteries to ensure that the batteries are completely drained. Provided you’ve done this step and it’s still not working, move on to the following steps. Bear in mind that each of the following steps can fix the issue so after each step see if your Cox remote is now working.
2. Make sure remote is paired to your Cox set top box, TV, and receiver
A Cox remote needs to be paired initially to your Cox device – also called a set top box. On top of that it needs to be paired to your TV, and the receiver for your home theater system if you’re using one. The steps to pair your Cox remote to all of these devices are explain in this official video from Cox:
3. Restart your Cox set top box and TV
You Cox set top box, and TV have an internal computer that can have an issue in the computer code. By restarting both devices it closes everything completely and opens it again fresh. To do that, unplug the power cord at the back of your Cox device. Wait a few seconds and then plug it back in.
Press the power button if it doesn’t turn on when you plug it back in. Do the same with your TV. Unplug it at the wall, or switch it off at the wall, then plug it back in, and wait for it to power up. Or press the power button the TV if it goes straight to stand by mode when you plug it back in.
4. Ensure you have line of sight and are range of the TV and Cox device
The Cox remote works on wireless technology that can work from anywhere, so you don’t need to have line of sight to use it. However, certain buttons such as the power and volume work over an infrared (IR) signal. An infrared signal requires you to point the remote at the Cox device or TV when you press the buttons.
You also need to be within roughly 10 feet (3 meters) of the TV or Cox device for it to work. If there is anything in front of the TV or your Cox set top box it can block the signal. So ensure the front of both are completely free of objects.
5. Order a replacement remote
If you’ve tried all of the above steps and your Cox remote is still not working, then it’s likely there is a fault with the electrical components. And therefore you should buy a whole new remote according to the official Cox website. On that page near the bottom they provide a link to get in touch with Cox and order a new one.
Cox Remote Not Pairing
A Cox remote needs to be paired for it to work with your Cox device, TV, and the receiver for your home theater system. If you’re having issues with it pairing, here’s what to do.
There is a unique code for each device which you need to find on the official website for your TV, or receiver. For the Cox set top box a code will be auto generated when you put it into pairing mode. However, there is a trick to pair it to a TV if you don’t have a code for it.
I’ve explained exactly how to pair it above in step ‘2. Make sure remote is paired to your Cox set top box, TV, and receiver’. It’s near the top of the article, follow the video in that step as well as the instructions in the video below that if you don’t have a code for your TV.
Cox Remote Won’t Turn On/Off TV
A Cox remote will work on your TV, and the Cox set top box when it’s set up. But, if you haven’t yet set it up or you’ve having issues with it turning your TV on and off, here’s what you should do.
First press the TV button on your Cox remote and then press the power button. If the TV button is not pressed first it will turn your Cox set top box off. If it still doesn’t work then your Cox remote is likely not paired to the TV, which you’ll need to do.
The power button for the TV also works via an infrared signal. Because of that it needs line of sight and needs to be within 10 feet (3 meters) of the TV. I explain how to perform the steps to get your Cox remote working when it’s not turning your TV on or off above.
Some of the steps you might have already done so you can skip them. But, work your way through each of them until your Cox remote will turn your TV on or off.
A Cox remote not working is caused for the following reasons, the batteries are drained or aren’t installed the right way around, the Cox remote is not paired to the TV, Cox set top box. Or, you don’t have line of sight from the front of the remote to the infrared sensor on the front of the devices.