Hisense TVs offer those who are looking for a smart tv without breaking their budget the ability to find a great TV with all the same features those higher-end TVs may offer. However, when it comes to Roku issues with this TV, what can you do when this app stops working?
If Roku is not working on your Hisense TV, reset the TV through a few different methods, check that all external audio sources are connected properly, reset your modem or router, and remove any objects too close to the TV which can cause overheating, among other solutions.
With the ability to have a large screen, access to hundreds of apps, and a high-quality picture, owners are able to have a quality TV for a sticker price that is a bit less than other big-name brands. However, when it comes to its ability to function as Roku TV, price goes out the door and people want a TV that is going to be able to perform well. If your Hisense Roku TV is not working, take a look below to find out how to fix the problem and get things working once again.
Hisense Roku TV Not Working
For those of you who have a more general problem of your TV not working, with less obvious signs as to specific issues, you may just need an all-around solution that works to get things back into working order with your Hisense Roku TV. For more specific issues affecting your Hisense Roku television, read on a bit further, but for those of you that simply have a TV that is not working as it should, take a look below to find out how you can remedy the problem.
If your Hisense Roku TV is not working, it may be helpful to reset the TV. The reset steps vary depending on when your TV was manufactured, so before starting, be sure to find what model your TV is so that you can proceed. By resetting the TV, you may be able to fix minor issues quickly.
For Hisense TVs that are 2013 models or older, you will push the ‘Exit’ button on your remote control and hold it down for 15 seconds. You will then see a service menu pop up, where you will select ‘Ok’ and power off the TV. If you have a 2014 model or newer, you will press the ‘Menu’ button on your remote control > ‘Support’ > ‘Self Diagnosis’ > ‘Reset’ > enter your security pin > then proceed forward with the reset.
Hisense Roku TV Sound/Audio/Volume Not Working
If your Hisense TV is turning on fine, you are able to navigate through any satellite or cable channels with ease, and you can access the applications without complication, then everything should be working as its needs to be. However, even with all of these things functioning properly, some Hisense Roku TV owners have found that the sound, audio, or volume is not working as it should. If this is a problem you are facing, continue reading below.
If your Hisense Roku TV’s sound, audio, or volume isn’t working, you first want to ensure that the TV is not set to a volume that is too low and that the TV has also not been muted. Increase the volume through your remote first, then try it from your TV if possible to confirm an audible volume level.
Once you know that the TV is set to a volume level that can typically be easily heard, but you still are not getting any sound from the device, check any external sources that you are using for sound. Be sure that the input and output connections on the device are connected properly and that you have the right input selected from the TV for this device to work. Depending on what you are using, you may need to try to repair the device to your Hisense Roku TV again.
Hisense Roku TV Black/Blank Screen/No Picture
Of course, sound is something that everyone needs when it comes to the basic functions of their TV. Even more than this though, people expect for their TV screens to display a picture without any trouble. Although this expectation is certainly warranted, it does not always work out as anticipated, leaving Hisense Roku TV owners rather perplexed when they turn on their televisions and are met with a black, blank screen, displaying no picture.
If your Hisense Roku TV is showing a black or blank screen with no picture, it may be helpful to perform a power reset on the TV. To do this, unplug the TV directly from its power source for 10 minutes. Once passed, press the power button on the back of the TV for 60 seconds and turn it back on.
If this power reset does not work, you can try resetting your Hisense Roku TV by a different method. To complete this reset method, simultaneously hold down the ‘Volume Up’ button and ‘Menu’ button on the side or back of the TV. Once these are held down, find the ‘Power’ button and push this, but release it immediately. Continue holding the two other buttons for 10 seconds and then try turning your TV back on to see if you are still met with a black screen.
Hisense Roku TV Not Finding/Connecting to Wifi/Internet
If you have a Hisense Roku TV, then you have a smart TV that must run on some type of network in order to function. Not only does this TV need an internet source to allow it to complete the most basic of tasks, but through this network connection, you are able to have access to hundreds of different apps and features that are streamed through an internet connection. What, then, do you do if your TV will not find or connect to the internet?
If your Hisense Roku TV will not find or connect to wifi or internet, it could be that your internet connection is running too slowly to be found at the moment. To resolve this issue, unplug your router or modem directly from the power source and allow it to sit for 60 seconds.
Once the 60 seconds have passed, you can then plug the device back in and allow it to reboot. When it has completely rebooted, try once again to establish a network connection within your Hisense Roku TV. If you are still not able to find a network to connect to, try connecting your TV to a mobile hotspot. If your TV is able to pick up the hotspot and connect, then the issue lies with your network which may need to be resolved by calling your network provider.
Hisense Roku TV Frozen/Keeps Freezing/Crashing
Because your Hisense Roku TV is a smart TV that is run through a functioning network connection, there are inevitably going to be times when its systems run a bit slower than usual or have a momentary pause in content. Although this is normal from time to time, if you notice that your TV keeps freezing and crashing without warning, there may be a bigger issue than typical issues. If this is your problem, take a look below to see what the solution is.
If your Hisense Roku TV is frozen, keeps freezing, or crashes out of the blue, you may need to check that your TV is not overheating. To do this, go to the back of your TV and find where the heat output comes from. Once you find it, be sure to remove anything too close or obstructing.
You may find this area and think that nothing is around it that would cause the air output to be obstructed, but even having your TV too close to the wall can cause overheating issues that lead to the TV freezing and crashing. Therefore, carefully move your device away from anything too close and try to keep other devices away from its immediate vicinity to avoid causing more heat to be put onto the TV when that particular device is in use.
Hisense Roku TV Not Loading/Opening Apps
One of the greatest advantages of having a Hisense Roku TV is that you have access to nearly any application under the sun with the quick click of the ‘Home’ button on your remote control. By doing this, you are brought to the Roku home screen and can see all you have downloaded as well as other available applications that are ready to be used whenever you feel the need. If these apps are not loading or opening though, what can you do to get the apps up and running?
If the apps on your Hisense Roku TV are not loading or opening, it could be that your internet connection is experiencing issues, which can typically be resolved through a reset of your router or modem. This problem may also be caused by a need for your TVs software to be updated.
If you reset your router or modem (see previous section: Hisense Roku TV Not Finding/Connecting to Wifi/Internet) but are still not able to load or open apps, check for any available updates on your TV. To do this, press the ‘Home’ button on the remote > ‘Settings’ > ‘System’ > ‘OK’ > ‘System Update’ > ‘Check Now.’ Once you have completed this process, any updates will appear and you can then proceed to install the update when given the option.
Hisense Roku TV Won’t Update or Keeps Updating
Updating your Hisense Roku TV is a way to install any new software that not only helps to improve the content on your TV, but also greatly affects the overall function of your television. Because of this, updating your TV when new updates roll out is imperative to maintaining your TV and making sure that you experience no restrictions when trying to access different content or functions. What do you do then if your TV won’t update or keeps updating on its own?
If your Hisense Roku TV won’t update or keeps updating, it could be that there are no available updates. If no updates exist, updating the TV would be impossible. To check if any updates are available, press ‘Home’ > ‘Settings’ > ‘System’ > ‘OK’ > ‘System Update’ > ‘Check Now.’
If no updates appear, then your TV is updated with the latest software and there is no reason to worry about updating any further. If you are having trouble with your TV updating over and over though you will need to reboot both your router and your TV to remedy the situation. For the router, unplug it for 60 seconds before plugging it back in and allowing it to restart, and for the TV, unplug it from the wall and allow it to sit for 2-3 minutes before turning it back on.
Hisense Roku TV Won’t Stay Connected to the Internet
Knowing that your Hisense Roku TV needs to be connected to the internet in order to perform some of the most basic tasks, you know that a network connection is essential to the function of the device. If you are able to make a connection with your TV and network, you may be thinking that all is clear for any type of problem, however, some owners have found that even after they establish a connection, their TV will not stay connected. How can you remedy this issue?
If your Hisense Roku TV won’t stay connected to the internet, it could be that the cache within your TV is too full, causing it to disconnect from your network. To clear the cache in your TV, press the ‘Home’ button on your remote control and go to ‘Settings’ > ‘Systems’ > ‘Clear Cache.’
If you clear the cache and you are still having problems with your TV disconnecting from the internet, check to make sure that the router has not been placed too far away from the TV. If the router is many rooms away with thick walls in between, it can cause the signal to block which can be the culprit for a lost connection. If possible, move the router closer to the TV you are trying to use, and then once moved, see if the disconnection issues persist.