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Hisense TV Netflix Not Working

Hisense android TV’s are very convenient, allowing people to access Netflix and other streaming services without needing to plug in an external device. Unfortunately, there are a number of reasons why Netflix may not work on your Hisense TV. If this has been your experience and you’re not sure how to fix it, this article contains a wide range of troubleshooting options you can try.

If Netflix is not working on your Hisense TV, it could be due to an outdated app version. To fix this, navigate to the app store on your Hisense TV, find Netflix, and if an update is available, select ‘Update’. Restart your TV after updating to see if Netflix works.

Another reason for Netflix not functioning on a Hisense TV might be a network connectivity issue. Ensure your TV is connected to the internet. Try disconnecting and reconnecting to your Wi-Fi network. If problems persist, test your internet speed and restart your router to ensure a stable connection.

Male and female looking at TV while waiting for Netflix to load

Lastly, a full cache or data glitches in the Hisense TV’s operating system can cause Netflix to malfunction. Clear the cache by going to the TV’s settings, selecting ‘Apps’, choosing Netflix, and clicking ‘Clear Cache’. If this doesn’t work, a factory reset from the settings menu may be necessary, but note this will remove all personal settings.

Hisense TV Netflix Not Working

Two females watching Smart TV with wine glasses in hand

There are a number of reasons why your Netflix app could have stopped working. Below are general troubleshooting tips that you can use to fix the issue, which work with most problems. There are also more troubleshooting tips below, including how to fix your WiFi connection.

Log Out or Restart Netflix

Sometimes all it takes is logging out and logging back in to Netflix. You can do this through your TV or through the app. Follow the steps below to log out through your Hisense TV.

Step 1: Press the ‘Home’ button on the remote.

Step 2: Navigate to ‘Settings > Applications > Netflix’.

Step 3: Select ‘Deactivate’.

If you are already in the Netflix app or are struggling with the steps above, you can sign out from the app itself using the steps below.

Step 1: Open the Netflix menu (far left).

Step 2: Select ‘Get Help’ or ‘Settings’.

Step 3: Select ‘Sign Out’.

It is also worth trying to restart the Netflix app. This can be done through the same settings above. Simply select ‘Restart’ instead of ‘Sign Out’ and wait for it to reload.

Update the TV and Netflix App

Updating your TV and Netflix app will ensure that you have the latest bug fixes installed. Sometimes firmware can be released with bugs that prevent it from working properly. If Hisense or Netflix have been notified, their developers will create a fix and release it in the next update.

Most Hisense TVs update automatically, so you don’t have to worry about updating manually. However, if you want to make sure this feature is enabled on your Hisense TV, follow the steps below.

Step 1: Press the ‘Settings’ button on your remote.

Step 2: Navigate to ‘Support > System Update’.

Step 3: Ensure that ‘Auto Firmware Upgrade’ is enabled.

Some Hisense TVs still allow users to manually update their firmware. If you are able to do this, your settings will look slightly different to those above. If this is the case, follow the steps below.

Step 1: Press the ‘Settings’ button on your remote.

Step 2: Navigate to ‘All > About > System Update’.

Step 3: Select ‘Detect’ to search for the latest update.

Step 4: If there is a new update, confirm that you would like to proceed with the update.

You cannot manually update apps on a Hisense TV because they are designed to update automatically on a regular basis. However, if you suspect it is the app’s firmware causing the trouble, you can try uninstalling and re-installing the app, mentioned below.

Reinstall the App

Deleting and reinstalling the Netflix app will not only install the latest firmware, but it will also clear the cache. I will explain more about the cache further down. To reinstall Netflix on your Hisense TV, follow the steps below.

Step 1: Press the ‘Home’ button on your remote.

Step 2: Find and highlight the Netflix app (do not open it).

Step 3: Press the red button on the remote (this is the ‘delete’ button).

Step 4: Confirm that you would like to delete the app.

Step 5: Open the ‘App Store’.

Step 6: Find and select the Netflix app.

Step 7: Select ‘Install’

Hard Reset TV

A hard reset of your Hisense TV will fully drain it of any residual power, clearing away any small errors that have occurred. This process is a better option than a factory reset because it does not clear any downloaded content or saved preferences. Follow the steps below to perform a hard reset.

Step 1: Turn off the TV and unplug any connected devices.

Step 2: Unplug the TV from its power supply.

Step 3: Press and hold the power button on the TV for 30 seconds.

Step 4: Wait a further 10 minutes.

Step 5: Plug the TV back in and turn it back on.

Step 6: Reconnect your devices.

Alternatively, you can restart your TV without unplugging the TV by following the pathway below. This is a quick and easy way of reloading the software on your TV, but will not drain the residual power or clear all small errors. However, it still may help with minor issues with your Netflix app.

Menu > Settings > About > Restart.

Factory Reset TV

As I mentioned earlier, a factory reset will erase all downloads and preferences on your TV, so should only be done as a last resort. This will return the TV software back to its original settings from when you first bought it. Follow the steps below to reset your TV back to factory settings.

Step 1: Press the ‘Home’ button on the remote.

Step 2: Navigate to ‘Settings > Storage and Reset’.

Step 3: Select ‘Factory Data Reset’.

Step 4: Confirm the reset.

If you happen to have a different brand of tv please checkout our netflix not working on a smart tv article.

Hisense TV Netflix Not Loading/Opening

Male smiling while holding TV remote

If your Netflix app is not loading or opening, it is likely due to no internet connection or poor signal. However, you should notice that other apps are experiencing the same issues. Try troubleshooting your network connection using the methods below.

Restart the Modem/Router

Restarting your modem or router will allow them to reconnect to your Hisense TV. This is the most basic troubleshooting method. Follow the steps below to do this in the right order.

Step 1: Unplug both your modem and router (if you have one).

Step 2: Wait for at least one minute while they are unplugged.

Step 3: Plug your modem back in to the power and wait until it has fully rebooted.

Step 4: Once your modem has rebooted, plug your router back in and wait for it to fully reboot.

Test Your Internet Connection and Speed

If you are still having issues opening or loading the Netflix app after restarting the modem and router, you may want to check your internet connection with your Hisense TV or Netflix app. The easiest way to check this is through the Netflix app, using the steps below.

Step 1: Open the Netflix app.

Step 2: Navigate to ‘Settings > Get Help’.

Step 3: Select ‘Check Network’.

This will check that you are connected to the internet as well as your internet speed. Below is a reference for the minimum download speed required to stream content on Netflix.

· Standard Definition: 3MB/s

· High Definition: 5MB/s

· Ultra-HD or 4K Content: 25MB/s

If you are not getting these speeds, you will need to determine if there is something slowing down you internet, or if it is an issue with your service provider. You can find common causes for slow internet below.

If you cannot check your internet through your Netflix app, you can also check if your Hisense TV is connected through the settings below. Unfortunately these settings to not display your network speed.

Settings > Network > Network Information.

You can check your internet speed by using a website such as SpeedTest in the Hisense web browser. There are also speed-testing apps available through the TV’s App Store.

Move the Modem Closer

If your modem/router is more than 30 feet away from your TV, the internet connection will be disrupted, or will drop out completely. If you are able to move your modem to a different location that is close to the TV, this may solve the issue.

If you cannot move the modem/router, consider using a WiFi booster. This is a device that plugs into a wall outlet and boosts the WiFi signal further from that point. If you suspect this will help, position it between your TV and modem/router to boost the signal.

Check for Interference

Sometimes there may be something in your home or neighbourhood that is causing interference with your network. These can be physical barriers or other transmitting devices. Below are some of the main causes of wireless disruption from other transmitting devices.

· Other wireless networks in the neighbourhood

· Bluetooth devices such as headphones

· Radios or baby monitors

· Microwaves

These things are much easier to minimise in your home than physical barriers. Some of these common barriers include the following.

· Thick timber or concrete walls

· Metal

· Aquariums

· Hydronic heating systems

If you cannot remove any of the above and you suspect they may be interfering with your network, you can try using a WiFi booster, mentioned above.

Use an Ethernet Connection

If you don’t mind using cable to connect your TV to the modem or router, using an Ethernet connection is the most reliable and the fastest option available for connecting to the internet. Some people have these connections wired into the wall while others place the modem/router next to the TV and run the cable between the two.

If this is a possibility for your home, this will maximise the download speed available from your service provider to your TV. If Netflix still doesn’t load with an Ethernet connection, there is something wrong with the app itself. In this case, you should try some of the troubleshooting methods mentioned at the beginning of this article.

Hisense TV Won’t Play Netflix

Female smiling and holding TV remote in hand

If your Hisense TV won’t play Netflix, this is most likely issues with your internet connection, similar to if Netflix won’t open or load. The troubleshooting methods above outline how you can improve your internet connection. Another possibility is lowering the streaming quality of your TV show or movie.

Lower the Streaming Quality

If you lower the streaming quality of the show you are watching on Netflix, this will lower the demand on your internet. You can lower the quality of Netflix stream using the steps below.

Step 1: Open Netflix in your web browser.

Step 2: Navigate to ‘Account > Profile & Parental Controls > Playback Settings > Change’.

Step 3: Select either ‘Low’ or ‘Medium’.

As mentioned above, using standard definition only requires a download speed of 3MB/s. Therefore, if your download speed is 4MB/s, you will be able to watch SD content without any delays.

Hisense TV Netflix Not Found

Smart TV menu options

Netflix is available on all Hisense Smart TVs. This is because Hisense Smart TVs use Google’s Android software, which supports Netflix.

If you can’t find the Netflix app on your Hisense TV, there may be a firmware bug that can only be fixed by the Hisense or Netflix developers. Keeping both your TV and app up to date will ensure that you have the latest bug fixes.

It may also be the Netflix servers are down, in which case you can only wait until they are up and running again. You can either call Netflix support directly or go their website to confirm.

Another possibility is that you are in a region that does not support Netflix. The regions that support Netflix are the United States, Canada, Latin America, Europe, Australia and New Zealand.

Netflix Keeps Freezing/Crashing on Hisense TV

Male lying on sofa watching TV

If your Netflix app is crashing or freezing, it may be that the cache is too full. The cache is a form of temporary data storage that helps the app run faster, but will not log you out of Netflix or delete your preferences. You can clear the app cache from TV’s app settings, outlined below.

Step 1: Press the ‘Home’ button on your remote.

Step 2: Navigate to ‘Settings > Apps > Netflix

Copyright protected content owner: and was initially posted on July 3, 2021.

Step 3: Select ‘Clear Cache and Data’.

Step 4: Select ‘Ok’ to confirm you want to clear the cache.

Reinstalling the Netflix app will also clear the cache. Another thing to consider is that your internet is either slow or disconnected. You can find troubleshooting methods for this, as well as general troubleshooting tips, above.

Netflix Not Connecting on Hisense TV

Large TV in modern living room

If Netflix is not connecting on your Hisense TV, this is likely due to your internet connection or the Netflix servers. Unfortunately, there is nothing you can do about the servers being down, besides confirming your suspicions on the Netflix website to confirm.

If your internet connection is slow, you should try the troubleshooting tips mentioned above. This may also be a bug in the firmware, so make sure your app and TV is up to date.

Hisense TV Netflix Sound/Audio/Volume Not Working

Large TV in modern living room

If the sound is not working on your Hisense TV when watching Netflix, it is usually more to do with your TV settings than the Netflix app. However, you can still try troubleshooting the app and TV by closing the app or reinstalling it, and resetting the TV.

Sometimes it may be something as simple as changing the volume settings. Some of the easier explanations are listed below.

· TV or external speaker volume is muted.

· TV or external speaker volume is turned down too low.

· External speaker is not connected properly.

Copyright article owner is for this article. This post was first published on July 3, 2021.

Another possibility is that the Hisense audio settings are causing the issue. You can reach the audio settings by pressing the ‘Menu’ button on the remote and selecting ‘Sound’.

First, make sure the ‘Speakers’ setting is set correctly. You have the option of ‘TV Speaker’, ‘ARC’ (wired external speakers) or ‘Bluetooth Sound Output’ (wireless speakers). If this is set correctly, move on to ‘Advanced Settings’.

In the advanced settings, try toggling ‘Digital Audio Out’ between ‘Dolby Digital Plus’ and ‘PCM’. Some speakers do not support Dolby Digital sound. You can also try toggling ‘Headphone Mode’ on and off.

Hisense TV Netflix Black/Blank Screen/No Picture

Back view of male looking at black TV screen

If there is no picture on Netflix, you should first try closing and reopening the app. If this doesn’t work, try reinstalling the app, restarting the TV or performing a hard reset or factory reset.

The other possibility is that the screen is stuck buffering. This means that the internet is disconnected or too slow for the buffer to stay ahead of the play-back. You can find troubleshooting tips for your internet connection earlier in this article.

If your entire TV screen goes blank when using Netflix and you can’t do anything, it may be a hardware malfunction of the TV. In this case, turning the TV off and on again will result in the same blank screen. In this case, you should contact Hisense to have the TV serviced or replaced.

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ReadyToDIY is the owner of this article. This post was published on July 3, 2021.

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