Outside of the standard capabilities of your LG TV, owners are able to download a variety of different applications that conform to their lifestyle and preferences, one of these including Disney Plus. If you have an LG TV and Disney Plus is not working, what can be done?
If Disney Plus on your LG TV is not working, be sure that the version of your TV is compatible with the app, install any software updates within the TV, uninstall and reinstall the app, reset your internet, be sure you are connected to the internet or update the application itself.
Disney Plus is not an application that comes automatically installed on your LG TV, but if you subscribe to this streaming platform, you are able to download it and use it with ease. However, some users of the app have experienced issues with it working properly. If this is you, take a look below to find a comprehensive list of Disney Plus issues for LG TV owners and exactly how to fix the problem so you can get back to watching.
LG TV Disney Plus Not Working
Before going forward with more specific issues, let’s first address the simple problem of the Disney Plus app simply not working. Although this may be rather general, there are a few things that LG TV owners can do to get the application back into working order. If you are trying to use the Disney Plus application on your LG but it is not working, read below to see what may be the cause.
If Disney Plus on your LG TV isn’t working, you want to first ensure that your TV is compatible with the application. If you have an LG TV that was produced before 2016, it is not compatible with this app, but if it was produced after 2016, there should be no problem downloading and installing.
LG TV Disney Plus Won’t Download/Install
Speaking of downloading and installing, once you find that your LG TV is compatible with the Disney Plus app, you will then proceed with installation. With the proper internet speed and storage space on your TV, this should be completed within a matter of minutes, but what if the app refuses to download and install on its own? If you are encountering this issue, read below to find the fix.
If your LG TV Disney Plus app won’t download or install, it could be that you need to update the software within your TV. To update the software, click the ‘Home’ button on your remote control and click ‘Settings’ > ‘Others’ > ‘Software Update’ > then choose to proceed with the update.
LG TV Disney Plus Won’t Update
Just your LG TV may need a software update every now and then, so does the Disney Plus application. This allows for any bugs to be fixed while also making the user interface much easier for those with access, making updates rather essential when they come out. However, if you find that the Disney Plus app will suddenly not update, what can be done so that new software is installed and a better user experience is had?
If your LG TV Disney Plus app won’t update, you may need to uninstall and reinstall the app. Press the “Home’ button on your remote and select ‘More Apps.’ Hover the pointer over the Disney Plus app and click the upward pointing arrow above it until an ‘X’ appears, which will delete the app.
Once you have confirmed the removal of the Disney Plus app, you can then reinstall it by opening the LG Content Store from the ‘More Apps’ menu. You will select ‘Premium’ > ‘Disney Plus’ > ‘Install’ and will then log back in with your existing username and password. Once this is completed, you should be able to update the application without issue.
LG TV Disney Plus App Not Loading/Opening
If it is not an issue of needing to update the Disney Plus app on your LG TV, but an issue of it not loading and opening, this may seem like an even more daunting challenge. Applications on your LG TV should be able to open within a few seconds, even if they take a moment to load before proceeding. If the Disney Plus app is not loading or opening, you may need to delete the app and reinstall it, but what more can you do?
If the Disney Plus app on your LG TV is not loading or opening, it may be a problem with your internet. To resolve this issue, reset your WiFi by disconnecting your router directly from the power source for 60 seconds before plugging it back in. Allow it to reboot then try opening the app once more.
Disney Plus App Not Showing Up/Available/Found/ On LG TV
If you have an LG TV, you should know by now that there are hundreds of different applications that you can download individually straight to your TV to use. This gives LG TV owners the ability to not only have a great TV, but watch what they want, play what they want, and stream what they want. However, if you have an LG TV and go to download Disney Plus but notice it is not available, what is the issue?
If the Disney Plus app on your LG TV is not showing up, is not available, or cannot be found, it is likely that your TV is not compatible. As mentioned in the previous section “LG TV Disney Plus App Not Working,” in order to use Disney Plus on your LG TV, you must have a 2016 model or older.
Disney Plus App Not Supported On LG TV
You may not be having trouble finding the Disney Plus application itself, but you may notice that the app is not supported by your LG TV. This may leave you wondering what causes the refusal, but as previously noted, it is likely that your TV model is older than 2016, which means it cannot support the app. This can be frustrating, but if you have an LG TV that does not support Disney Plus, take a look below to see how to fix the issue.
If the Disney Plus app is not supported on your LG TV, it is likely due to the fact that the TV is older than 2016. However, it is still possible to access the Disney Plus app from your TV by using a Firestick. Once you have this device inserted into your TV, you will have access to previously unavailable applications.
LG TV Won’t Play Disney Plus
If you already have the Disney Plus app downloaded and installed, you should be able to open the application which will then lead you to the home screen where you can select a show or movie and begin watching. Once you click on the title, you will then be prompted to ‘Play’ what you have selected, but if you can’t get past this ‘Play’ step, you will be left watching nothing but a still screen.
If your LG TV won’t play Disney Plus, be sure that your TV is connected to the internet by pressing the ‘Home’ button on your remote, ‘Settings’ > ‘All Settings’ > ‘Network’ > ‘Wired Connection and WiFi Connection’ > then check that the state is confirmed with “Connected to the Internet.”
LG TV Disney Plus Sound/Audio/Volume Not Working
If you are able to download the Disney Plus app without issue on your LG TV, go through an installation process that is a breeze, and are able to open the app and play any movie or show without issue, you may be surprised when you notice that no sound is coming from the picture that is playing on your screen. Of course, pictures is important for TV use, but just as essential is the proper function of volume. What do you do if it isn’t working?
If on your LG TV, the Disney Plus app sound, audio, or volume is not working, first be sure that you don’t have the TV muted. Once you have confirmed this, go to ‘Settings’ > ‘Sound’ > ‘Sound On’ > ‘Optical’ > ‘Pass Through’ to make the output to the fiber optic cable the exact stream for the app.
Disney Plus Not Connecting On LG TV
Disney Plus is a streaming application that in order to operate, must run through the use of an internet source. If you are not connected to the internet, have slow internet, or have a line that is completely bogged down by other items using the same internet channel, you will encounter problems with the overall function of the Disney Plus application. If Disney Plus will not connect to your LG TV, what is the solution?
If Disney Plus is not connecting on your LG TV, you can reset your internet by unplugging your router for 60 seconds before plugging it back in. You can also try disconnecting any devices you are not using from your internet to free up your internet channels and allow for a stronger connection.
LG TV Disney Plus Black/Blank Screen/No Picture
When opening the Disney Plus app, there may be a momentary period (lasting no longer than a few seconds) where your screen goes black before you are met with the application’s blue loading screen. If you go to open the app and notice that there is a black screen that remains there permanently, displaying no picture, this is something that would not be considered normal. Read below to find out how to get the picture showing once again on your LG TV.
If the Disney Plus app on your LG TV is displaying a black, blank screen with no picture, it may be that the application needs to be updated. To do this, go to the Content Store and select ‘Apps’ > ‘My Apps’ > ‘Disney Plus’ > then click on the app and install any available updates.
LG TV Disney Plus Login/Sign In Problems
In the world today, for any given individual, there are a slew of different logins and passwords they use to gain access to a wide variety of different interfaces on a day-to-day basis. Therefore, it can be difficult to always remember these logins and passwords, and even more, which goes with what interface. If you are having trouble with the login of your Disney Plus app on your LG TV, read below.
If you are experiencing login or sign in problems with the Disney Plus app on your LG TV, be sure that your login and password are free of any typos and match with the account you are trying to access. If this is correct, power cycle your TV by unplugging it for 60 seconds.
You can also power cycle the TV by pressing and holding down the volume and power keys simultaneously until the TV reboots. This should take anywhere from 10-12 seconds and once it has turned off and back on, the TV has been power cycled. When this is complete, try once more to access the Disney Plus app from your LG TV.
Disney Plus Keeps Freezing/Crashing On LG TV
If you are able to log in to the Disney Plus app with ease from your LG TV, you will likely go straight into watching your favorite show or movie. However, if you are suddenly met with a complete crash of the app during the time you are using it, you may be wondering what exactly could cause such an unprompted issue?
If Disney Plus keeps freezing or crashing on your LG TV, completely close out of the application and be sure that all other applications that are running are closed out as well. If this is not the problem, check to see if you are running on the latest version of the Disney Plus App.
If you are not, the app should be updated. To do this, look back in the previous section “LG TV Disney Plus Black/Blank Screen/No Picture” to get step-by-step instructions to update Disney Plus within your LG TV.