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If Disney Plus isn’t working on your Firestick, be sure you are connected to a working network, reset your router, confirm login information for the application, confirm issues do not exist in an individual title within the app, and check for widespread server issues for the application.
To fix a delayed, lagged, or slow response with Disney Plus , try resetting your router, checking that the smart TV the app is downloaded to is updated with the latest software, update the disney app if an update is available, and check that the issue is not limited to only one video within the app.
If Disney Plus AirPlay is not working, try resetting your internet by unplugging the router from its power source for one minute and confirm that both devices are connected to the same network, as different networks will prevent Disney Plus and AirPlay from connecting.
If the Disney Plus app is frozen or keeps crashing, the app itself could be experiencing issues. Go to downdetector.com to see if others in your area are experiencing the same issue. You can also report the issue you are having and read suggestions from your neighbors.
If there is no sound coming from your Smart TV while using the Disney Plus app, check the audio settings on your Smart TV. The audio settings could be set too low or are connected to a different device. Make sure the audio settings are set to the TV’s stereo.
If your smart TV will not allow you to install or update the Disney Plus app, contact Disney Support. Disney Plus has an online support chat available 24 hours a day, 7 days a week to help troubleshoot other possible reasons for installation/update issues. They can also check for any account issues.
If Hulu Disney Plus is not working, try changing the password of Disney Plus by going to disneyplus.com, reset your router to help stabilize your internet connection, and make sure you are using the correct login information that matches your Hulu account.
Disney Plus may not work on Chromecast if your network is too slow or not connected, the device or Disney Plus app is outdated, the Disney Plus server is down, the app cache is full, there are too many apps open, the audio settings are incompatible or the HDMI connection is loose or unsuitable.
If your Vizio TV will not play the Disney Plus app, it could be that your TV needs to be updated with the latest firmware. To do this, press the ‘Home’ button on your remote > ‘System’ > ‘Check for Updates’ > once the update appears, follow the on-screen instructions for installation.
Disney Plus is not accessible on Roku in certain regions or with certain Roku devices. Also, it may not work if your WiFi connection is poor, your firmware is out of date or you have an overloaded cache. Audio/visual issues usually relate to the Roku’s ‘Audio Mode’ or ‘Display Type’ settings.
The Apple TV Disney Plus app may not work if the cache is full, you have outdated firmware, the Disney servers are down, you have poor WiFi, the Apple TV is too old or the audio/video settings need to be adjusted. Restarting/resetting the Apple TV, Disney Plus or modem/router should fix most issues.
If Disney Plus keeps freezing or crashing on your LG TV, completely close out of the application and be sure that all other applications that are running are closed out as well. If this is not the problem, check to see if you are running on the latest version of the Disney Plus App.
If the Disney Plus app on your Samsung TV has a buffering timeout, it may be helpful to close the application and turn off your TV, then retry the application again. If this does not work, check your internet connection and restart the internet by unplugging your modem or router for 60 seconds.