When it comes to your Samsung subwoofer, you could run into some issues that will prevent it from working properly. This can be frustrating, but with some simple troubleshooting tips, you can fix your Samsung subwoofer yourself.
Some of the most common problems that you can encounter are your Samsung subwoofer not turning on, problems with volume, no sound at all, your subwoofer not connecting, or issues with the sound cutting in and out.
Here are some common issues that could affect your Samsung subwoofer and how to fix them.
Samsung Subwoofer Blue Light On But No Sound
Your Samsung subwoofer can run into the issue where it can be powered on, but you still aren’t able to hear any sound. There are a few things that could be behind this issue. You might have something in the way, blocking the soundbar from the receiver. If nothing is blocking the signal, there are a few things to check.
If your subwoofer’s blue LED light is on, there is no soundcheck to ensure that the soundbar and the subwoofer are in the correct range of each other. Both devices could be functioning properly and the only issue that you are facing is that they are unable to detect each other. As a general rule, your subwoofer should be no further apart than around 33 feet.
With such a range, oftentimes there is likely to be a wall between your soundbar and subwoofer. If the wall is made of dense materials such as concrete or brick, you should relocate your subwoofer. More likely than not, your not getting sound because the signal can’t reach your subwoofer. Interference can also be caused if there is a device that uses the same WiFi source next to your soundbar.
Secondly, check to see that your firmware is up to date. Turn off your subwoofer and through the Samsung soundbar, remote press and hold the ‘Sound’ button once. Then press it a second time, holding it down for 20 to 30 seconds. On your soundbar, a series of numbers will appear.
The numbers after the letter ‘B’ indicate what version of firmware that you are using. If it is an older version, you should run a firmware update either through the SmartThings app or by USB connection.
Samsung Subwoofer Not Connecting to the Soundbar
It should come as no surprise, but if your subwoofer is not connected to your soundbar it will need to be reconnected. While you can do auto-connect, often that method won’t work. It is best to connect your soundbar to your subwoofer manually.
To properly connect your soundbar, first, connect and plug in the power cords for both your Samsung soundbar and your subwoofer. At the back of your subwoofer, you will find a small hole that is marked ‘ID Set’. Using a paperclip, press the button inside. Hold the button until you see that ‘Standby’ has turned off and ‘Link’ begins to flash.
Still keeping the soundbar off, use the remote and press and hold the ‘Mute’ button. Hold the button down for a few seconds until the ‘ID Set’ is displayed on your soundbar. When you see the subwoofer’s blue LED light blinking, turn on your soundbar. You will know that it is properly connected if the blue LED light is no longer blinking.
Occasionally, you may need to try this process more than once to ensure that they are properly connected. If it is still not connecting, check to see that your firmware is up to date and install the latest software if need be.
Samsung Soundbar Subwoofer Quiet/Not Loud
You may run into the issue where your Samsung subwoofer is too quiet. You may also experience instances where your subwoofer’s volume will go from the correct level to suddenly being too quiet without you changing it.
If you find that your Samsung subwoofer is too quiet or the volume suddenly drops, it might be your firmware. Make sure that you have the latest version installed and perform a soundcheck. Check the audio setting on your TV and that could be where your problem is.
Then perform a reset of both your subwoofer and your soundbar. If the problem continues to persist, your easiest solution is to manually reconnect your subwoofer to your soundbar.
Samsung Subwoofer Keeps Disconnecting From the Soundbar
If your Samsung subwoofer keeps disconnecting there are a couple of issues that could be causing this. You should check that your soundbar and subwoofer are properly connected, that there are no obstructions, and there is no interference.
So what should you do if your subwoofer keeps disconnecting from your soundbar? The first step should be to restart both the subwoofer and the soundbar. Unplug them from power for at least ten seconds before plugging them back in. Then both turn the subwoofer back and the soundbar back on.
If this does not help, perform a soundcheck. Turn off your subwoofer and press and hold the ‘Mute’ button on your soundbar remote. Hold the button for at least ten seconds. Once you’ve done that, reset your soundbar and attempt to control the sound.
Check to ensure that there is no physical or electronic interference near your soundbar or subwoofer. Even something as simple as having a WiFi box next to your soundbar can interrupt the signal. It should be placed away from your WiFi modem.
If your Samsung subwoofer is still disconnecting from your soundbar, it is time to manually reconnect your subwoofer to your soundbar.
Samsung Soundbar Subwoofer Cutting Out
You can run into a problem where your Samsung subwoofer is connecting to your subwoofer, but your sound is routinely dropping. This could be a result of needing a firmware update, checking connections, and restarting the system.
Here are steps to take if your Samsung subwoofer keeps cutting out. First, check to make sure that all of the connections to the soundbar and the subwoofers are correct and functioning. You also want to be sure that you are trying to get sound from something compatible with both. There could also be an issue with the subwoofer. You can verify this by running a soundcheck.
To run a soundcheck, turn off your speakers and press and hold the ‘Mute’ button on your soundbar remote. Hold the button for at least ten seconds. Once you’ve done that, reset your soundbar and attempt to control the sound. If this still does not work, you should reconnect your soundbar and subwoofer.It is best to do a manual connection, rather than relying on auto-connect.