One of the greatest benefits of having a modern Sony television is being able to have access to hundreds of different apps right from the TV. This allows owners quite a bit of versatility when it comes to content availability, but what can be done if the apps suddenly stop working?
If the apps on your Sony TV are not working, perform a power reset, adjust the date and time, be sure your TV is connected to a network, check for any software updates, check the available storage space on your TV, reset your modem or router, and clear the caches of multiple applications.
Especially for those that have purchased a smart Sony TV, one of the main draws to this brand of television is its ability to support a wide variety of applications while also having the storage space to download what you want, customizing your TV experience. If you have a Sony TV and you notice that the apps are no longer working as they should, take a look below to find the problem that is most specific to your situation and the resolution to it as well.
Sony TV Apps Not Working
On a Sony TV, to find available apps as well as downloaded apps, all you have to do is press the ‘Home’ button on your remote control and you will immediately see the ability to view, download, install a wide variety of apps from within the ‘Apps’ section. Once you are here, you can select the apps you have previously downloaded and can open them and begin use. However, if you go to use the apps within your TV and they are not working, what can be done?
If the apps on your Sony TV are not working, one of the most simplistic and efficient fixes is to complete a power reset. To do this, turn the TV off and unplug it directly from its power source for 60 seconds. Once complete, plug the TV back in, turn it on, and see if the apps work again.
If you complete a power reset and the apps within your Sony TV still don’t work, be sure that you have the proper date and time set on your TV. To verify this, press the ‘Home’ button on your remote control > ‘Settings’ > ‘System Settings’ > ‘Setup’ > ‘Clock/Timers’ > ‘Clock Set’ > then find any sections that need to be adjusted to fit the time zone in which you live as well as update any dates that are off, as this can hamper the function of applications.
Sony TV Apps Not Showing/Displaying
The process for finding apps on your Sony TV is rather simplistic, as all it takes is the press of the ‘Home’ button on your remote control, as previously mentioned. If you go to open an application on your TV but notice that no apps are showing up or displaying, even though you know you have previously downloaded a variety of different applications, what can be done to get those apps and others back within the system of your Sony TV?
If the apps on your Sony TV are not showing up or displaying, be sure that your TV is connected to the internet. To check the network connection of your Sony TV, press the ‘Home’ button on your remote > ‘Settings’ > ‘Network’ > ‘Network Status/Advanced Settings’ > ‘View Network Status.’
Once you have completed these steps, you will be able to see whether or not your TV is connected to a working network. If it is not, find a network that you know is functioning, input the password to the network, and allow the TV to connect. Once a connection has been made, you can then press the ‘Home’ button on your remote control once again and see if the apps on your Sony TV show up or display once again.
Sony TV Apps Not Loading
If you are able to see the apps from within the ‘App’ section of your Sony TV, you can then select the app you want to use and access content within. On a broader spectrum, when you open the downloaded and available apps on your TV, you should be able to see all of the apps available to you in one neat display. However, if you go to find a particular app on your Sony TV but notice that the app section will not load, what could be the cause of the problem and its fix?
If the apps on your Sony TV are not loading, check to see if there are any software updates available that have yet to download. To do this, press the ‘Home’ button on your remote > ‘Settings’ > ‘Customer Support’ > ‘Software Update’ > ‘Network’ > then select ‘Yes/Ok’ to install the update.
If you go through this process and notice that there is no available update, try completing a power reset to see if this resolves any temporary issues that may be negatively affecting the apps within your TV. To find the step-by-step guide for a power reset, refer back to the previous section titled, “Sony TV Apps Not Working” to find the information you need to get the apps on your Sony TV up and running once again.
Sony TV Won’t Download/Install Apps
New apps are constantly being rolled out in this world of endless technological development. With that being said, many Sony TV owners find themselves in a position where they want those new apps so that they can better tailor their viewing preferences to fit their wants and needs. When new apps come out (or older apps are discovered) they must be downloaded and installed, but when your Sony TV won’t allow them to be downloaded, what do you do>
If your Sony TV won’t download and install apps, it could be caused by a lack of storage space within your TV. To check to see what your storage levels look like, press the ‘Home’ button on your remote control > ‘Settings’ > ‘Storage & Reset,’ and you can manage storage once seen.
If you see that you have no available storage or that you don’t have enough storage for one particular app, find out what is taking up large parts of storage on your TV. Once you know this, if you find that it is an app, or apps, that are not being used which are demanding large amounts of storage space, delete those apps to free up space within your Sony TV. When more space is free, try again to select, download, and install the app, or apps, that wouldn’t previously.
Sony TV Apps Won’t Play Sound/Audio
When using different apps on your Sony TV, you obviously want to be able to see the content they are providing on your TV screen, but just as wanted is the ability to hear what is coming from that picture as well. If you cannot hear what is coming from the content in different apps, your user experience is instantly cut in half and a solution is needed. If you have a Sony TV and you are not able to hear any sound or audio from different apps, see what you can do below.
If Sony TV apps won’t play any sound or audio and the problem is happening to all apps, a software update may be needed. This can be found in the previous section titled, “Sony TV Apps Not Loading.” However, if it is only happening to one app, other troubleshooting steps can be taken.
If you notice that only one app is affected when it comes to playing sound or audio, or that there are a few apps that are unaffected by this issue, there are a few things you can do to restore sound. Try logging out and logging back into any subscription-based apps, restarting the app, updating the app, or resetting the app. For most sound problems, these solutions tend to be the most effective when it comes to targeting problems with just one or a few applications.
Sony TV Won’t Play Apps
If you’re able to see the apps that you have downloaded to your Sony TV, can load and open them with ease, and can see the content within the apps, it would be understandable that you would assume the content should play without a problem. Although in a perfect world this would be true, technology encounters hiccups from time to time, which call for a fix. If you have a Sony TV and it won’t play apps, take a look below to see how you can get the apps running again.
If your Sony TV won’t play apps, the problem could exist within your network connection. To resolve any minor issues with your network, reset your modem or router. To do this, unplug both directly from their power source and allow them to sit for 60 seconds before plugging the devices back in.
Once you have plugged the modem and router back into a direct power source, give them time to reboot before trying to see if the apps will play. Once flashing lights have stopped on these pieces of equipment, you can then turn your Sony TV on, select an app, then try to play content within it. If you are still having issues with the app playing, try a different app to see if the same issue plagues that app as well, and if not, report a problem with the app you previously tried.
Sony TV Not Connecting To Apps
In order for apps to work properly on your Sony TV, they must be connected to a strong and stable network so they can be utilized and enjoyed. If you have a Sony smart TV and are already on a Network, you may think that your TV is connected already, however, to use any satellite or cable functions, there is no need at all for an internet connection. Therefore, take a look in the next paragraph to see how to can get apps to connect to your Sony TV
If your Sony TV is not connecting to apps, it could be that your TV is not connected to a network. To check and see the network connection status of your TV, take a look back at the previous section, “Sony TV Apps Not Showing/Displaying” to see how to view your TV’s internet connection.
If you see that your Sony TV is not connected to a network, find a network from the list shown on your TV, select it, and put in the correct network password to be granted access. Once this is done, go back to the apps on your TV and see if they are connecting. If these apps are still not connecting, perform a power reset on your TV by unplugging the TV directly from the power source and allowing it to sit for 60 seconds before plugging it back in and trying the apps again.
You may also want to try clearing the cache of your TV, as this build-up can cause a wide variety of different problems, with one of those being the hindrance of apps connecting successfully. To clear the cache on a Sony TV, press the ‘Home’ button on your remote control > ‘Settings’ > ‘Apps’ > select each individual app > ‘Clear Cache’ > ‘OK’ > ‘Clear Data’ > ‘OK,’ which may cause the apps to connect properly once completed.
Related Articles
Sony TV Screen Mirroring/Airplay Not Working
ReadyToDIY is the owner of this article. This post was published on August 27, 2021.