If you are experiencing delayed or slow responses to your HBO Max service, the first step that you should take is to make sure your app is up to date. The next step that can fix several issues is to restart your app, TV, and internet. Many times, issues with HBO Max can be attributed to your network connection or even a significant number of users watching the same episode at once.
If HBO Max AirPlay is not working, try logging out of the app and logging back in, reset your network by unplugging the router and allowing it to sit for at least one minute, and check to see if the problem exists within a specific title by playing another title within the app.
If HBO Max on Hulu is not working, you can try updating the app to see if software updates resolve the issue, check to make sure your logins match with Hulu, change your email with Hulu if you had a previously existing HBO MAX subscription, and go online to HBO Max if you see content missing.
If HBO Max is not loading or opening on your smart TV, try resetting your network first. If this does not work, try deleting and reinstalling the app. To do this, simply delete the app from your smart TV, find it once again within the app section of your device, and reinstall the app.
HBO Max will only work on Sony Android TVs running OS 5 or later. It is also only available in the US, some of Latin America and the Caribbean. Otherwise, you may be experiencing bugs in the firmware, poor or slow internet connection, an overloaded cache, or the HBO Max servers could be down.
HBO Max will not work on a Roku device if it is running an OS older than Roku 9.3 or if your location is not supported. In addition to this, poor internet connection, disrupted servers, firmware bugs, the wrong audio/visual settings or insufficient space on your Roku can also disrupt HBO Max.
Start by hard resetting your Fire TV stick. Simply unplug it at the wall while it is turned on. Wait for 60 seconds and then plug it back in. After that check that you have a solid internet connection. After that you should attempt to force close the app, and clear the cache.
If HBO Max won’t download to your Vizio TV, it could be that your network is encountering problems preventing it from completing. To stream HD videos, a minimum download speed of 5 Mbps is needed, otherwise, you will continue to encounter download errors.
Apple TV’s HBO Max app usually does not work because of out of date software. It can also fail due to network issues, an overloaded cache, disconnected servers, password issues or settings that need to be changed. The HBO Max app also is not available on the 1st, 2nd or 3rd generation of Apple TVs.
HBO Max cannot be downloaded onto any LG TV because it is not supported. However, you can play HBO content on the TV using an external device. If the app does not work, try updating or restarting the app and device. You can also clear the app cache, reinstall the app and check your WiFi signal.
If HBO Max is not connecting to your Samsung TV, it could be that an inconsistent connection speed is causing the problem. To see if this is the case, search on the internet for an “Internet Speed Test.” To stream HD videos, you need a minimum download speed of 5 Mbps.