If you own a Samsung TV, there are so many various applications that you can use to add to its standard content – one of these being HBO MAX. This streaming service has a wide variety of separate content, making it rather frustrating when the app stops working.
If HBO Max is not working on your Samsung TV, try completing a power reset, be sure the TV is connected to the internet, perform a cold start on your TV, reset your internet, check that your TV is compatible with HBO Max, update the application, or test to see that you have a good connection speed.
Samsung TVs come equipped with the ability to offer owners a crisp and clear picture while also being able to expand the features within the TV through the downloading of different apps within the Smart Hub. With HBO Max being such a popular streaming service, Samsung owners are no stranger to the use of the app. However, if you find that HBO Max is suddenly not working, take a look below to find your exact problem and the solution to follow.
Samsung TV HBO Max Not Working
When you turn on your Samsung TV and you are looking to view something other than the standard cable or satellite you have equipped with it, you can go into the Smart Hub and find just about any application to fulfill your current wants. HBO Maz is a streaming service that allows subscribers to view hundreds of shows, Blockbuster movies, and HBO Max originals. What, then, do you do when HBO Max on your Samsung TV is not working?
If HBO Max is not working on your Samsung TV, try performing a quick power reset on your TV. To do this, unplug the TV from the power outlet and allow it to sit for 20 seconds before plugging it back in. Once you have plugged the TV back in, reopen HBO max and see if it is working again.
Samsung TV HBO Max Won’t Download
There are certain applications and features that come already installed when you complete the setup of your Samsung TV. Luckily for owners, you are able to add even more content to your TV to customize your viewing experience, one of these being HBO Max. To add this content though, the application must be downloaded to your TV in order to be accessed, making it very difficult to use when the download will not complete.
If HBO Max on your Samsung TV won’t download, this could be caused by a lack of internet connection. To see if your TV is connected to the internet, press the ‘Menu’ button on your remote control > select ‘Network’ > select ‘Network Status’ > and you will be shown if you are connected.
Samsung TV HBO Max Won’t Install
If you have found HBO Max and have had no problem downloading it to your Samsung TV, then the next step is to complete installation. Through installation, this application is made available and functional, rather than simply being an icon on your screen. However, some Samsung TV owners and HBO Max subscribers have found that once the app has been downloaded, they are not able to install the app.
If HBO Max will not install on your Samsung TV, try completing a cold start. To do this, press the power button on your remote control and hold it down for 10 seconds. Once the 10 seconds have passed, your TV will reboot itself and turn off, then back on on its own, allowing you to install the app.
Samsung TV HBO Max Not Loading
Once you have successfully downloaded and installed HBO Max on your Samsung TV, there may be a few brief moments where the app takes time to load before it becomes available for use. This process will display the loading screen for HBO max, but within a matter of seconds, it should disappear and bring you to the home screen of the app. If you have opened the app though and it will not load, what can you do to resolve the issue?
If HBO Max on your Samsung TV is not loading, it could be that your internet needs to be reset. To do this, unplug your modem or router directly from the power source and allow it to sit for 60 seconds. Plug it back into the wall and wait for your internet to restart before trying HBO Max again.
HBO Max Not Showing Up On Samsung TV
When going into the Smart Hub of your Samsung TV, you should be able to see any and all available applications that either came with your TV, or were downloaded individually. However, if you are trying to download HBO Max, but are not able to see it from within the Smart Hub, what do you do? If you cannot find HBO Max on your Samsung TV, take a look below to see what is causing this problem.
If HBO Max is not showing up on your Samsung TV, check to see how old your Samsung TV model is. If you have a TV model that is older than 2016, the HBO Max app is not compatible with the television, which is why it is not showing up when you try to search and download it.
Samsung TV Won’t Play HBO Max Videos
Whether you are wanting a new movie, an old favorite show, or a newly released HBO Max original, one of the most important aspects of function is that the video plays. When you open HBO max and are able to search for that particular content, you would think that you would just as easily be able to play and watch it. However, some subscribers have found that they are not able to play the video once they have selected the content, making it rather difficult to find what the cause is due to the app functioning properly otherwise.
If your Samsung TV won’t play HBO Max videos, it may be that HBO Max needs to be updated. To do this, open the Smart Hub on your Samsung TV and select ‘Apps’ > click on the ‘Settings’ icon > ‘Updates’ > ‘HBO Max’ > then select ‘Update’ to complete the process and resolve video play issues.
HBO Max Not Connecting to Samsung TV
As previously noted, in order for the HBO Max application to work on your Samsung TV, a connection must be established through the internet. If this convection is not made, HBO MAx will remain only an icon on your TV screen, rather than a functioning service. Therefore, if HBO Max will not connect to your Samsung TV, what is the cause and what can you do to establish a strong connection.
If HBO Max is not connecting to your Samsung TV, it could be that an inconsistent connection speed is causing the problem. To see if this is the case, search on the internet for an “Internet Speed Test.” To stream HD videos, you need a minimum download speed of 5 Mbps.